Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C R & R Inc

  11292 Western Ave Stanton, CA 90680

• 

  CR&R Incorporated

  12739 Lakeland Rd Santa Fe Springs, CA 90670

• 

  C R & R Inc

  599 E Main St El Centro, CA 92243

• 

  C R & R Inc

  9828 Buckwheat Rd PO Box 290309 Phelan, CA 92371

• 

  Perris Disposal Company

  233 West Markham Street Perris, CA 92572

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a fair credit for the missed recycle (07/05/2024) and trash pickups (07/11/2024) and for the inconvenience caused by these service issues. Also a refund of the unexpected $2 charge on 07/10/2024. Please confirm when the credits will be applied to my account.On Friday, 07/05/24, CRR missed my recycle bin pickup. I left it out through Saturday, but no one came. After leaving a voicemail and requesting a bill credit, I called again Monday to confirm if they'd received my message. They told me the pickup was rescheduled for that day, but no one notified me, so I had already brought the bin back inside. I put it out again as they suggested, but no pickup happened. I called Tuesday, and they promised it would be picked up Wednesdayit wasnt. I called Wednesday (07/10/24), requested a bill credit again, and they wanted to reschedule again, despite my regular pickup being Thursday. Then on Thursday, they missed my trash bin pickup. After requesting another credit, I was also unexpectedly charged $2 on 07/10/24 and to top it off, it is now 10/24/2024 I have not received the credits they promised Dealing with *** has been exhausting!

  Business Response

  Date: 10/25/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  Upon review of the customer's account, CR&R has determined that the $2.00 miscellaneous fee applied on 7/10/24 was entered in error. The adjustment was intended to be a credit and not a charge. The customer contacted CR&R several times in July 2024 stating their recycle cart was skipped on the week of 7/4/24. CR&R customer service scheduled work orders for the driver to return on Monday 7/8/24 and Tuesday 7/9/24. Subsequently, the customer called again at around 10:35 AM on their service day, Thursday 7/11/24, stating the trash cart was not emptied. However, CR&R drivers are scheduled between 6:00 AM and 6:00 PM on every scheduled service day. CR&R acknowledges the customer's grievances and will honor credits for those two weeks. Moreover, the incorrect adjustment of $2.00 will be reversed. A total credit adjustment of $5.99 has been applied to the customer's account and will be reflected on the customer's next statement. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:10/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I ordered two trash bins from CR&R incorporated and, on the phone, I asked if I could fill them with grass, and the person on the phone said, "Yes". They also said there was a 500lbs limit. Realistically there is no way that when you're talking about grass there would not be some kind of sticks, leaves, rocks or dirt along with the grass. Basically, anything can in the bin can be over 500lbs, grass, chicken feathers, pillows, my question was how your everyday citizen is going know how much something is unless they have a bathroom scale big enough to weigh a trash bin, and there is no built-in scale on the bin so a person would know. This seems like a scam so this company can make more money off me or force me to buy more product after an agreement was made and I paid the money and now I expected to have the service completed, by coming and removing the full trash bins without paying anything extra, I pay my bill every month and now CR&R are talking about charging me $7.00 a day because they don't want to pick up this trash bins. I told them they can cancel my service, and I will dispose of my own trash somewhere else, which goes against the contract CR&R has with the City of ***** and has to provide its residents.

  Business Response

  Date: 10/30/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  A customer service supervisor from CR&R contacted the customer today, Wednesday 10/30/24, to discuss this matter in greater detail. The rental regulations were explained to the customer, and removal has been rescheduled for Friday 11/1/24. The customer has been made aware that excess debris will need to be offloaded to ensure the bin is not too heavy for service. CR&R has agreed to waive any additional day rental fees for this bin rental. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid CR&R company for service since 2019. I started having many problems with missed trash collections in 2023. I paid $275.75 to have trash picked-up on Friday's and Recyling picked up on Wednesday's. A total of 104 days for the year. During 2023 they missed 12 different days. After each missed pick up, I would call and talked to the company about the missed days, and had it annotated in my file that I was not receiving the service they were being paid to complete. In 2023 they credited my account for missed days $16.17. I agreed to this and understood that problems happen, and the Company was trying to correct the problems. In 2024, as of 17 Oct 2024, they have been paid $227.59. I have been given one credit of $2.90. Of the 83 days they have been hired to pick-up this year, they have missed 9 days. Each time I have called and requested a credit to my account. On two different occasions, they have scheduled a next day pick-up to correct the error and both of those scheduled time have been missed. On two other occasions I have been told I would receive a credit on the next billing, but those credits were not reflected on the next billing.The customer service employees try to be helpful but are not able to issue credits or re-schedule a missed pick up. I have gotten call backs from some other person named "***" and been told my trash must have not been put out early and the drive said it was not out. I know that not true because we put our trash out the night before. He has also left a voice mail saying the service I'm paying for is only trash pick-up on Friday's. The recycling on Wednesday is a free service so no credits can be issued for those missed days. I have suggested to them if they are not able to provide the service, I am paying to receive, let me know and I will find a different company. I would agree with a credit on my bill for the days missed, but I will not keep paying for services not received. Thank you.

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** incorporated environmental services has refused to pick up my organic container. I called on Oct. 8th and was told that the issue would be resolved. I called twice on Oct. 10th. The morning call I was told it would be taken care of. I called again in the evening and left a message. On the morning of October 11th I received a call from ******. I was assured someone would come out and I was told to leave the container out at the curb.I now have a full container of 2 weeks of organics sitting out in the *********'s now the weekend and CR&R did not come out. I expect a credit regarding CR&R's failure to fulfill a service I'm paying for. I would also like an explanation of why the container was not emptied on any of the 3 days I was told they would be here.

  Business Response

  Date: 10/17/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer contacted CR&R customer service several times in the week of 10/7/24 stating their organic cart was not serviced. Upon review of the customer's concern, CR&R has determined that the customer's organic cart was serviced on Monday 10/7/24 at 6:36 PM. CR&R encourages the customer to loosen the contents of the organic cart for the next collection day to ensure the debris is not compacted, which may prevent the cart from being emptied fully. Moreover, CR&R will monitor the customer's account closely for any service issues going forward. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 10/18/2024

  The organic cart was not full, heavy or compacted.  Since I was told to leave the cart out from each representative I spoke to the cart was not moved.  I was also concerned about the rodents being attracted to the bin since I was told to leave it in the street for a whole week.  Each CR&R representative I spoke to lied to me just so the bin would eventually be emptied the following week.  I was never contacted  regarding a packed container.  By the time the containers was emptied there was one day of grass clippings added.  The new drivers, if this is the case may need more training.  The containers are rarely picked up on trash day,  CR&R says that they don't have enough employees.  

  Business Response

  Date: 10/23/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  CR&R has record of work orders being scheduled as requested when the customer called into CR&R customer service. CR&R acknowledges that the scheduled work orders were not completed as scheduled and apologizes for any inconvenience this may have caused. As mentioned in an earlier reply, CR&R has reviewed the services rendered for this customer and confirms the organic cart was serviced on the customer's service day, Monday 10/7/24. CR&R will continue to monitor this customer's account. If the customer experiences any further issues with her services, CR&R encourages the customer to contact customer service again for a resolution.

  Customer Answer

  Date: 10/24/2024

  I would not make a false complaint regarding my organic cart not being picked up.  Why CR&R would accuse me of such is a blatant lie.  I want to be reimbursed for that missed day.    

  CR&R did not pick up my cart on 10-7-24.  They did not pick up organic carts on my block until 10-8-2024 skipping mine.  CR&R has been collecting the organics on Tuesday's  the day after our trash day for over a year.  Since my complaint they have showed up on our trash day Monday. They have cut corners and lied regarding my trash pick up. I feel that they will have fraudulently billed me for an incomplete service if I am not reimbursed.   

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property was charged $58.04 per month for a 60-gallon commercial food waste service by CC&R, but the food waste container was never placed on the property, and the service was never ordered. There are no ordering documents in place for this service by the owner or owner's representative, and the property owner was not aware of or had any knowledge of this service.

  Business Response

  Date: 10/14/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  CR&R began charging this customer for a food waste cart effective 3/1/2023. However, this customer has not contacted CR&R to dispute the charges until 9/17/2023. As such, CR&R is unable to issue the full credit requested by the customer. CR&R provided a notice to the customer in their September 2023 invoice to apply for an SB1383 waiver if the service was not needed, but CR&R did not hear back from the customer. In good faith, CR&R is issuing a one-time credit of $379.98 for the period 3/1/2023 to 9/30/2023. Further credits will not be issued as the customer received proper notice. The customer must submit a waiver for approval if they no longer wish to be charged for this service. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 10/15/2024

  Hello,

  I did not receive any notification regarding the additional food waste service that CR&R indicated was sent to me. I remitted payment for the invoice in good faith to prevent service disruption at my property and was only recently made aware of the supplementary food waste charge included in the billing statement. In light of CR&R's failure to furnish evidence of the mailing of the aforementioned notice and the absence of a documented history of food waste container service at the premises, I am requesting a complete reimbursement for the deficient billing practices to rectify this matter.  
  I am sure if this is case made public; there are other businesses that will follow suit.
  Thank you for your assistance.
  

  Business Response

  Date: 10/17/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  The aforementioned SB1383 notice was included with the customer's billing statement for September 2023. The first page of the customer's invoice indicates the line item 60G COMM FOOD WASTE CART with an associated charge. This line item is indicated on every billing statement since March 2023. Moreover, in addition to the SB1383 notice, the September 2023 invoice also includes a note in the middle of the page stating "Please note: all multi-family properties and commercial businesses must recycle and have an organics recycle program in place per Senate Bill 1383." CR&R has honored the credit of $379.98 in good faith. CR&R has provided documentation to the customer and did not receive a response or notice of any service issues for 19 months. CR&R will not be providing further credits at this time.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has for many years shown a lack of accountability for services paid for. They require a monthly payment of ****** for weekly pickup of my 2 yard dumpster. They pick and choose when they want to empty my bin. They do not provide my weekly pickup as that is what I pay for. When I call no one knows why. They are basically taking our money and not providing the service they promised. This is a breach of contract. I would like a total investigation into the money that is pouring into this company and breaking their commitment for service do. If they cannot handle the workload they need to be released of county or city pickup. I have a call into a manager and am stilll waiting for call back. They hey seem to be on a schedule for carts but not dumpsters. I am frustrated that I spend so much time on hold to be told everytime they are delayed. I want the service that I pay for every week. This company fails to properly pick up according to California state laws. I still have to manage to pay for services that do not exist or they will cancel for non payment. As a customer we are so frustrated of *********************** having a hold on us. We need the BBB to take this matter and hold this company accountable for their lack of action.

  Business Response

  Date: 10/15/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  A CR&R Operations manager has contacted the customer to discuss and resolve the customer's service concerns. This customer has received service, and CR&R will monitor the account closely to ensure service is rendered each week as scheduled. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price gouging. Increase with no notice from $138/month to $299/month. They have a monopoly on trash service in *******. This is unethical.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions CR&R has forgotten to pick up one of my bins. On the most recent instance, September 20th, they forgot to pick up my recycling. This having happened before I immediately called them to ask them to do their jobs; I called them Monday the 23rd, Tuesday the 24th, and Wednesday the 25th, and each time they told me they would send a driver to pick up the trash they should have picked up in the first place. Each time the trash was not picked up, and just today they told me for sure it would be picked up once again. I know at this point they won't pick it up until the next service date, but since they didn't do their job when they were supposed to and also didn't each time I called, I am filing this complaint to request a credit for a service they failed to provide.

  Business Response

  Date: 09/26/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer contacted CR&R on multiple occasions to have their missed recycle cart emptied as a result of no service rendered on Friday 9/20/24. CR&R **************** scheduled return service orders on Monday 9/23, Tuesday 9/24, and Wednesday 9/25. However, the customer called back today, Thursday 9/26/24, to report the service has still not been completed. CR&R has filed a formal complaint on the customer's behalf and issued a credit for one week of no service on their recycle cart. The ********************* will monitor this account closely for any issues. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided trash pick up service to me. I pay a quarterly amount for weekly service. In the July-September quarter they only picked up trash in July. They did not service my address on August 1,8,15 or 22. I called and canceled the service on the 22nd of August. CR&R picked up their cans on the 27th of August. I had previously made the quarterly payment and it was debited from my account. Since the date of cancellation I have made 6 calls requesting a refund of my unused portion of the fee, the remaining amount should be $107.58. Today I was told they would refund only the amount of *****. This is unacceptable. The customer service representative refused to forward my call to management. He said operations would call me.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CR&R has been charging me for an extra trash can for 10 years that I just found out about when I called about a bill increase. I thought the line item charge was for my recycle bin when in fact it was for an extra trash can that I never requested or had. I have called them a dozen times over the past 5 weeks and even asking to speak to two different managers. They have not given me any resolution nor have confirmed if the charge will be removed on my next bill. They keep saying we are waiting for a response and that they should know this week and then no response or call back. They admitted this happened at the time they took over servicing my area so there may have been a mix up. I am seeking to be reimbursed the full amount I have been unjust and unknowingly charged which totals several thousand dollars. It is not clear how this charge is labeled in the bill and wonder how many other customers are being taken advantage.

  Business Response

  Date: 09/09/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  The customer contacted CR&R stating they were being charged for an additional trash cart they did not have, and requested to be credited for years of paying for this cart in error. Upon review of the customer's most recent statement, there is a clear indication of the customer's charges. The first line item says "95G TRASH/RECY/ORGNCS" which reflects the standard cart set, and the second line item  "95G ADDTL RESI TRASH" which reflects the additional trash cart. The customer is responsible for reviewing all charges for accuracy prior to making payments. Upon further review, CR&R is honoring a retro-credit from 2019 to present of $426.45. This will be reflected on the customer's account once the adjustment has been processed. CR&R thanks this customer for their patience and understanding.