Garbage Removal
C R & R IncHeadquarters
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Reviews
This profile includes reviews for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 37 Customer Reviews
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Review fromSean W
Date: 09/01/2022
1 starSean W
Date: 09/01/2022
setup trash service but they did not give me trash cans. called them dozens of times they dont pick up and never call back. terrible company.C R & R Inc
Date: 09/09/2022
CR&R reached out and spoke with the customer in an effort to resolve their concerns. The resolution was reached that the cart delivery will occur on 9/10/22. CR&R appreciates the patience and understanding of this customer and will strive to ensure that they are fully satisfied with their service.Review fromJacob H.
Date: 07/24/2022
4 starsJacob H.
Date: 07/24/2022
Not a terrible company but there two that CR&R continues to forget to do is finish up with getting all my neighbors waste trash , recycle and compost black blue and green bins complete and still havent finished it that ticks me off and thats not they manly all forget send three environmental services truck in my neighborhood Rossomoor ********** that are supposed have the truck come every Monday pick up and empty the bins into the three truck and still continue to lie and not pay attention to the freaking detailsC R & R Inc
Date: 08/22/2022
CR&R is unable to respond to this review due to the limited information that was provided. CR&R strives to complete all services efficiently and on time. CR&R would like to extend an invitation to this customer to contact the *************************** as soon as possible to resolve the reported issues. **************** can be reached in 2 ways: By phone at ************ or by email at **************************** CR&R looks forward to corresponding with the customer and providing an amicable resolution.Review fromDANI L
Date: 07/21/2022
1 starDANI L
Date: 07/21/2022
NO OPTION TO LEAVE ZERO STARS I HAVENOT LIVED AT THE ADDRESS THEY ARE BILLING ME FOR IN 2 YEARS. CANCELLED SERVICE WHEN WE MOVED. THEY CANT FIGURE OUT WHAT THEY ARE DOING AND KEEP SENDING BILLS TO MY CURRENT ADDRESS IN A DIFFERENT STATE. MULTIPLE PHONE CALLS TO THEM OVER THE PAST 2 YEARS AND THEY STILL DONT GET IT. I WILL BE CONTACTING A ATTORNEY TO RESOLVE THIS ISSUEC R & R Inc
Date: 08/22/2022
CR&R reached out and spoke with this customer on 7/21/22. They were advised that only a small balance remained on the account that was prorated from prior to the time that the property was listed as sold. CR&R would like to extend an invitation to this customer to contact the *************************** as soon as possible to answer any questions that they might have. **************** can be reached in 2 ways: By phone at ************ or by email at **************************** CR&R looks forward to corresponding with the customer and providing an amicable resolution.Review fromMichelle P
Date: 06/30/2022
1 starMichelle P
Date: 06/30/2022
Horrible customer service! Ordered large trash pick up weeks in advance, never came, called, no response, asked for call back, no response; told 3 days in a row to leave at curb, no pick up!! Called management, no call back! This company is awful, cities should choose different service if possible!C R & R Inc
Date: 07/05/2022
CR&R is unable to respond to this review due to the limited information that was provided. CR&R strives to complete all services efficiently and on time. CR&R would like to extend an invitation to this customer to contact the *************************** as soon as possible to resolve the reported issues. **************** can be reached in 2 ways: By phone at ************ or by email at **************************** CR&R looks forward to corresponding with the customer and providing an amicable resolution.Review fromrebecca C
Date: 06/30/2022
1 starrebecca C
Date: 06/30/2022
Regarding the Cr&R in the Perris office that serves ********. The driver missed my recycle bin on Saturday the 25th of June our normal pick up is on Friday but because of the Monday holiday they came on Saturday. I called the office Monday Morning and I was on hold for ********************************************************** they would pick up my recyclables that same day Monday the 27th. They never came by to empty my bin so I called on Tuesday June 28th waited on hold for ************************************************ that they would pick up on Wednesday June 29th, at 3:00 PM on June 29th we called to make sure they were going to empty our bin well they never showed up. I'm going to call them again tomorrow June 30th and file a formal complaint against this company and the driver. This is totally ridiculous that I have to be calling this company everyday and wait on hold for an hour each time I call. The company offers you an option to call you back which I also tried using the problem is they never call you back! I am very disappointed with the service at this company and the drivers I have had so many issues with all the pickups whether it waste, greens, or recyclables.C R & R Inc
Date: 07/05/2022
In accordance with BBB policy, CR&R is responding to this customer review. CR&R strives to complete all services efficiently and on time. CR&R would like to extend an invitation to this customer to contact the *************************** as soon as possible to resolve the reported issues. **************** can be reached in 2 ways: By phone at ************ or by email at **************************** CR&R looks forward to corresponding with the customer and providing an amicable resolution.Review fromPaula M
Date: 06/29/2022
1 starPaula M
Date: 06/29/2022
It has been 3 weeks since they last picked up my recycling. This has happened at least 4 times in the 15 months that Ive had the misfortune of to having to use their non-service, service.C R & R Inc
Date: 07/05/2022
Per the BBB guidelines, CR&R is responding to this customer review. CR&R is currently investigating the reasons for the lapse in service. In the meantime, the Operations Manager responsible for this route will monitor the service each week for the next 6 weeks to ensure that all collection services are completed efficiently. CR&R sincerely apologizes to this customer and will strive to resolve this matter immediately.Review fromBob H.
Date: 06/16/2022
1 starBob H.
Date: 06/16/2022
Have to use there service on construction projects to get a City Permit. Had the first dumpster delivered with no problem, showed up on time and dropped it off inside the warehouse. Ordered a second dumpster to swap out, had to wait a week but everyone has a COVID excuse. Waited around all day and never saw anyone. Got a phone call in the afternoon that there driver was unable to pick up because it was in a warehouse.Yes, it was in a warehouse, right where he dropped it. After speaking to several people a nice young lady called me a liar. Said she spoke to the driver and he dropped it in front of the building. Keep in mind this is a 40cy bin, I could drag it with my truck but there's only wheels on one side. So somehow or another we would have to drag it around the building, turn it and push it back into the building. Seems like there might be some scratch marks on the asphalt if that happened.So now I'm a liar, the owner of the building is a liar and the seven other people at the job site are all lying. We floated the container into the building and loaded it with trash. They still refuse to pick up there container on our property.C R & R Inc
Date: 06/20/2022
CR&R has investigated the circumstances surrounding this customer review. The situation was resolved in the days after the review was written. No penalty fees of any kind were assessed to the customer. Going forward, CR&R will strive to ensure that the customer is satisfied with their container rental.Bob H.
Date: 10/23/2022
No, they may have told you that but I was never contacted after several attempts and I continue to get billed. So, I guess they just lied to you and you believed it.
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