We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building and Construction

Builders Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building and Construction.

Reviews

Customer Review Ratings

2.03

Average of 38 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Stephanie G

    Date: 05/22/2025

    We placed an order in September 2023 for a power washer totaling $3,384.39. The product was expected to arrive between October 12th17th. When it didnt, we reached out on October 18th for an update. Their response? Vague assurances that the "team" was working on it. Then on October 24th, we were blindsided by a new invoice for additional freight charges, despite already having paid for shipping upfront.When we questioned this bait-and-switch tactic and asked them to show us where in their policy it allows for surprise post-purchase fees, they deflected. On October 26th, we requested a full cancellation and refund. Their automated system said wed hear back in 35 days. Later that day, they emailed us claiming wed ordered a "unique item" and suggested we either pay more or drive from ********** to ******* to pick it up ourselves. The absurdity speaks for itself.We repeated our cancellation request on October 27th. They replied that it would take 710 business days to process. We waited patiently, but by November 15th, still nothing. Follow-up emails on November 15th and 28th were completely ********** wasnt until we filed a small claims lawsuit in The Superior Court of California - County of Ventura in May 2024 against both Super Arbor and Citi Card that we finally received a full refund. Only when forced by legal action did they return our money.This company has no regard for customers' time, money, or trust. They string you along, hit you with unexpected fees, ignore cancellation requests, and ghost you entirely once they have your money. Its no coincidence that dozens of other reviews tell the same story.Super Arbor may look legitimate on the surface, but dont be fooled. Their business model seems to revolve around delay, deflection, and deceit. I lost months of time, was forced to engage in legal action, and endured enormous frustration to reclaim money that was rightfully mine. That should never be the standard for customer service.

  • Joe R

    Date: 04/08/2025

    This company goes by the name of Super Arbor online. I needed 2 boxes of hardwood flooring to finish my renovation. They had the best price listed. A few weeks went by after placing my order with no delivery. I contacted them, and they said that my order was being executed and to be patient. Several more weeks and still no delivery. Order placed on 10/03/2024, to today on 4/8/2025 they tell me that my order cant be fulfilled. They have been contacted several times over the last 6 months, and each time they tell me to be patient and that my order will be fulfilled. I am now unable to find style of flooring anywhere else. Six months ago I would have had other options for purchasing. Now I am left with no options but to tear up my new flooring and start new with something else, and be out thousands of dollars. Advice to others - if you order from this company, do not let them string you along. Better to pay a little more and go elsewhere.

  • Cynthia Z

    Date: 04/07/2025

    This is the worst company I have ever dealt with. No communications, not able to ever reach there customer service line. Online chat support and emails are ignored. I'm trying to cancel my order right now as it's gone way over the estimated ETA.

  • Reese M

    Date: 09/02/2024

    All around, just an absolutely ridiculous first time experience with this company.I ordered two vanities, picture of the product from website provided. 51 days after my purchase, my item was finally ready for delivery. I was excited to finally have an update, only to find out that SuperArbor "misquoted" my shipping charges and wanted an additional $219 for delivery. I wasn't sent an email or contacted by telephone to explain this charge, I was simply emailed an invoice to pay.I did not want to pay this additional amount, but was told if I were to cancel that I would have to pay a 20% restocking free. It took days to get replies, and ultimately I was forced to pay an additional $119 for delivery.Once I received the item I noticed that it looks nothing at all like the photo online. You can tell from the provided photos that it is significantly darker than what the photo online looks like. Im not even sure what the return policy is for these items, but after going through this process with SuperArbor I know for a fact that I will not do business with them in the future. I'm rather disappointed because I build houses for a living and was hoping to find a reliable supplier, and instead I feel completely scammed.

  • David H

    Date: 05/28/2024

    This company shipped the wrong floor, it arrived damaged. We returned the floor per their request for a refund which they said they would issue and they did not. They kept our floor and our money. Don't trust this company with your money or your time.

  • Dee M

    Date: 02/07/2024

    They state on their website that they will calculate shipping fees at checkout they will wait X amount of days and then email you saying that the company messed up and they want you to PAY MORE MONEY for shipping RUN.

  • Qu F

    Date: 02/07/2024

    I had disputed an unauthorized transaction on my credit card after cancelling an order that was not fulfilled by the company but the dispute keeps getting reversed. I have communicated numerous times to the company with 0% resolution. My order was confirmed with an estimated arrival time which was 3-5 weeks from ordered date 6/28/2023 and I received communication from the company that the product is no longer available after 2 months after. I immediately requested to cancel my order and demanded a full refund. Last update I received from the company was on 8/23/2023 stating that they have forwarded the request and will hear back in **** days. I received ZERO communication back - I followed up multiple times and still nothing. Order ID: *******

  • Cynthia S

    Date: 11/29/2023

    Would give 0 if available. I ordered an item in Nov 18 and received confirmation of order. Almost 2 weeks later no shipping info. Emailed 2 and have called twice. No response to first email or phone call. Emailed and left vm (because their customer service SUCKS) today requesting cancellation of order and hold on cc to be released. I doubt if anything happens, but cc company is aware and will dispute charge.

  • Matt D

    Date: 11/19/2023

    Absolute scam. DO NOT waste your time with these thieves

  • Toni S

    Date: 07/05/2023

    I dont understand how anyone can get away with this! I ordered a light fixture on 9/27/2022 and am still waiting. *** asked for a refund multiple times and have received nothing. Never again! Zero stars!

Builders Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.