Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,188 total complaints in the last 3 years.
- 965 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently got logged out of my Yahoo email account. Upon trying to get logged in, I realized an old email that I no longer have access to is connected. When I went to try and resolve this email and get logged back in, the only option was to pay for customer support in order to speak to someone about this to get logged back. This feels highly predatory as your only option is to pay to speak to someone or just lose the account entirely.Business Response
Date: 06/20/2025
Yahoo has received the complaint and will reach out to assist.Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:06/20/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Canadian that moved to ***** 10 years ago. Many years before that I made Yahoo email accounts, specifically ************************* emails. I have one for personal use and one for more professional use. These are *********************************** and *************************************** Recently my iPhone asked me to re-enter the passwords on these accounts, and when attempting to it told me the passwords were incorrect, and locked me out of them. These emails use each other as recovery accounts, but because they are both locked, I cannot do it that way. I also cannot use a phone number to receive a code when asked. Despite it having my Japanese phone number on record, and never having a problem before, no code arrives when I try to use it to reset it. I have contacted yahoo through direct message on X, and they told me they cannot do anything but phone the call center, but the call center charges people to use it as a 'premium service' which is unreasonable. I have many important things tied to these emails like a credit card, several services, family contacts and so on. This has left me in a loop hole of not being able to resolve the issue and Yahoo is trying to force me to pay for their service just to resolve a technical problem. I would appreciate any help you could provide for this. This problem started on March 12th 2025 and I have yet to be able to fix it. Thank you for your time.-****Business Response
Date: 06/23/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted the user with the verification of their account.Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:06/20/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,My name is **** ******, and around 5am on 6/16/2025 my yahoo email stopped loading.I tried to sign in, but it keeps failing.I tried to reset my password and authenticate myself with my number, but it continues to loop me back to the login screen.I contacted the customer support line, which authenticated me via my phone number. However, he stated they could not authenticate me even though I provided the code they sent me. He then asked me to scan my driver's license and get my credit card ready to sell me their customer support subscription. I am simply trying to sign into my account, for which I know the password, and confirmed I am the user by receiving the two-factor authentication method. They seem to be forcing their "premium customer support" onto their customers. I don't know what else to do as I am locked out of my email account, which I have had since 2008. Please help me BBB!Business Response
Date: 06/20/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Yahoo reached out to me directly by phone, and assisted me with my issue.
Sincerely,
**** ******Initial Complaint
Date:06/19/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot access my email through yahoo mail. I have had this email since 2004. The recovery email and phone number are not accessible. I feel like Ive been an email customer for over 20 years, why am I being forced to pay a monthly subscription to get email access. All I want is to check my email. The email is ****************************************** I have a state issued license to verify my identity. I can answer security questions if they would allow me that option.Business Response
Date: 06/23/2025
The Yahoo team contacted ***** **** and assisted with regaining access.Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:06/19/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Locked out of my main email account with **********************. For no reason and I cant get it back without verification from a non existent email account. To fix this they want me to pay a subscription. This is a scam they have been locking people out with no solution other than to pay them which is extortion. I have a lot of accounts linked to that email from years of no issue use. Yahoo should be ashamed of itself.Business Response
Date: 06/20/2025
****** ******** contacted into our support and was able to receive assistance to regain access to their account.Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:06/18/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cant access my email as my verification number is wrong. Tried for several days to get a hold of anyone to assist me. Each time I call the number provided, it says we can not verify ****** this because I am Canadian? I have had the same email for over 20 years and never had a problem till now. Very frustrated!Business Response
Date: 06/20/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted the user with verification and updating their account information.Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *********Initial Complaint
Date:06/17/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo wants me to pay $13 per month for a premium subscription to access my email account even though I have my password. They want to send a code to a phone I no longer have to access my email account that *** had for over 10 years. I should not have to pay to have access to my email account.Business Response
Date: 06/18/2025
The Yahoo team contacted ***** ********** and assisted with regaining access to the account.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:06/13/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was logged out of my yahoo account on my iPhone randomly, and received an error message. When I type in my password, I am asked for a code from a recovery email, however this recovery email was deactivated years ago.When I call yahoo support, they wish to charge me for a premium service.I know my primary emails password, and the email address for my recovery and I am still prompted to pay for premium service.Without access to my account, which I have the password for, I may never be able to respond to important emails regarding work, and access personal records.I would just like to change my recovery email to my current secondary email, so I can continue to use this account I have had for 2 decadesBusiness Response
Date: 06/18/2025
The Yahoo team contacted C ****** but received no response.Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
C ******Initial Complaint
Date:06/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AOL has is a fraud and a scam. I've always signed into my account with my child's name as my password without any problems and today when I tried to sign in, "AOL" gave me a password to call them and wanted me to pay in order to get my password or change it. This is a fraudulent attempt and a scam. These people need to be investigated. I spoke with, ***** and another *** who was trying very hard to get my credit card information continued asking as if I was being force to or else and I was. They locked me out of my account and refuse to help me without giving them my credit card information.Business Response
Date: 06/13/2025
The Yahoo Team (AOL) has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
Date:06/12/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Interference with criminal investigation Sent over 30 repetitive emails and erased a very critical email . To make matters worse its forcing my to pay in order to contact supportBusiness Response
Date: 06/13/2025
The Yahoo team will reach out to the member regarding their issue.
Yahoo! is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.