We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo! Canada Co.

      200 - 99 Spadina Ave Toronto, ON M5V 3P8

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    Customer Review Ratings

    1.04

    Average of 302 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Paul Z

      Date: 06/23/2025

      Paul Z

      Date: 06/23/2025

      Locked out of my Yahoo account with current password and cell phone recovery number. Yahoo is requesting payment over the phone which is crazy?

      Yahoo!

      Date: 06/24/2025

      Yahoo offers free email. If a user is not able to access their account, or needs assistance with account recovery, there is a paid support option available. The terms of service states that it is the user's responsibility to keep the account recovery information accurate and up to date.

    • jacqui r

      Date: 06/10/2025

      jacqui r

      Date: 06/10/2025

      Worst ever. Terrible customer service response or lack there of. I called customer support and they wanted me to pay a monthly subscription. That was the only option. I am disappointed and am considering closing my account after I gain access to get important information from my emails. It seems that Yahoo has become useless. If it were possible, I would leave zero stars.

      Yahoo!

      Date: 06/11/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist *************** for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Joshua B

      Date: 06/05/2025

      Joshua B

      Date: 06/05/2025

      AOL's complete outdated and garbage platform. Now send your account into an infinite loop for password reset. In order to divert you to premium services that you have to pay 42 get your account unlocked. Avoid these guys with all your efforts.

      Yahoo!

      Date: 06/06/2025

      We're sorry but it looks like we don't have enough information on this account to securely verify your identity as the account owner. Because we can't confirm it's your account, we won't be able to help you with this particular AOL ID.

    • Donna C

      Date: 06/04/2025

      Donna C

      Date: 06/04/2025

      Zero stars is the best possible review I would leave if possible.I have 2 emails with yahoo. They are the back up/security to each other. I have the correct password for 1 of those emails. However since I recently aquired a new device it would like me to fetch a code from my email I do not have access to. Of course, seeing as how I can not get into the second account wothout resetting my password, and I cant reset my password without access to the email I do have proper login for it is absoluty useless. Yahoo! hides behind a paywall to get you to call, but they offer no solutions based on reviews of others. If I could gain access to the account I actually have the password for, this would not be an issue. No wonder Yahoo! is failing so bad. No option to answer security questions, only an endless cycle of emailed codes that are impossible to access. This is an awful way to deal with people. I will absolutely not pay to gain access to what is rightfully my own account. Especially when from the looks of it, paying wont even help.

      Yahoo!

      Date: 06/04/2025

      Yahoo has received the complaint and will reach out to the user to assist.

    • J. B.

      Date: 06/03/2025

      J. B.

      Date: 06/03/2025

      I was logged out of my yahoo mail account and my password to get back in wasnt accepted. No worries, I thought. I tried the forgot password approach, had a code sent to my recovery telephone number, I typed in the code and was redirected to a page that asked me to call a telephone number so they could charge me. Its impossible to recover or change a password for free, even if you have the recovery email and phone number. Ludicrous.

      Yahoo!

      Date: 06/05/2025

      The Yahoo team contacted ***** ******* and educated to contact their phone provider to investigate why the codes are not being received.

      J. B.

      Date: 06/10/2025

      Not entirely correct. The codes were received for both my recovery telephone number and recovery email, but after entering them I was directed to a page that had two options: 1) call premium customer service or 2) return to the help page. The individual who contacted me, ****, was able to set me up with a temporary password so I could regain access to my account. I never had a problem receiving the codes.

    • Zack G

      Date: 06/03/2025

      Zack G

      Date: 06/03/2025

      Way too many ads make it impossible to read the website. I had to change it from my home**** because it would take at least a minute to load the next **** I'd try to go to. And you have to pay for customer service (I can't think of another business that does that)

      Yahoo!

      Date: 06/04/2025

      The Yahoo Team has received the details of this complaint. Thank you for providing us with this feedback.

    • Rick L

      Date: 05/31/2025

      Rick L

      Date: 05/31/2025

      I have used yahoo mail logged on to my phone fine for a long time until recently it logged me out. I no longer have the recovery phone number. Like others leaving reviews here I do not want to pay a premium service for MAYBE getting my account back.

      Yahoo!

      Date: 06/04/2025

      The Yahoo Team has worked with the user to resolve this complaint.

    • Mark S

      Date: 05/31/2025

      Mark S

      Date: 05/31/2025

      I have had 2 yahoo mail accounts for over *****. As of 5/30/2025 I no longer have access to one of the account. I checked and deleted mail from the account on a daily basis. Now I have no access to it and yahoo is trying to extort money from me to regain access to my account. I have multiple accounts linked to send me information to this email account. The ** help is worthless and just continues to prompt me to the phone number to pay for assistance! I feel like I am being blackmailed to access my own account!

      Yahoo!

      Date: 06/03/2025

      The Yahoo team will reach out to the member regarding their account.

    • Carl H

      Date: 05/28/2025

      Carl H

      Date: 05/28/2025

      Yahoo Fantasy Baseball would not take care of a problem with a *************** we are in when the ************* would not respond to start the League and I wanted to be named the League Manager to get the League started. Below is my transcript with ************* (5/28/2025, 4:28:31 PM): Welcome to Yahoo Support. My name is ****. I'd like to let you know, if we do not hear back from you within 3 minutes, the chat will disconnect. Can you please confirm your Yahoo email address and league number you need assistance with? Me (5/28/2025, 4:29:12 PM): I am **** ***** League Manager of The ************************** (ID# ******. I would like to take over as LM since our LM is inactive. **** (5/28/2025, 4:29:47 PM): Hello, ****. Unfortunately, only the commissioner can transfer commissioner status to another manager. Me (5/28/2025, 4:31:26 PM): We have tried to get in touch with the League Manager, *********** Manager but he will NOT respond. What do we do. He won't transfer to another LM since he won't even respond. You should make an exception in this case. **** (5/28/2025, 4:32:01 PM): I understand. However, we're unable to make exceptions to this. I apologize for any inconvenience this causes. Me (5/28/2025, 4:32:35 PM): Then how can we continue with this League if Yahoo Fantasy will not help us? **** (5/28/2025, 4:33:46 PM): Unfortunately, you will just need to continue to get in touch with the commissioner. You can try via the league chat or by going to the Manager list and send them an email to the email listed there. Me (5/28/2025, 4:35:02 PM): We have tried this but the League Manager does not respond. If Yahoo does not help us I will report you to the Better Business Bureau as not cooperating. **** ***** **** (5/28/2025, 4:35:39 PM): I understand that they have not replied. However, Yahoo doesn't interfere in any way when it comes to Private Leagues including issues with a Private League commissioner.

      Yahoo!

      Date: 05/29/2025

      The Yahoo team will reach out to the member regarding their **************.

    • Kathy F

      Date: 05/28/2025

      Kathy F

      Date: 05/28/2025

      Yahoo is discriminating against my right to free speech. Often times I will comment on articles and ever since I made a derogatory (NOT CRUDE OR IGNORANT) about DJT ALL of my comments have been rejected. They are absolutely biased to DJT and are deleting ANY comment I make stating it is against "Community Guidelines". It's ridiculous and I have told them they will be reported to the ****, *** and put on social media their prejudices against me.

      Yahoo!

      Date: 05/29/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.