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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    • Yahoo!

      10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

    Customer Complaints Summary

    • 2,188 total complaints in the last 3 years.
    • 965 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had ********************** since approximately fall of 2003. I have account key set up so I get a notification to my cell phone when I login. Well last week I got a new cell phone and cell number. I was still logged in yahoo email (stays on for 30 days) so I went to account to add my new cell number and it wanted to send the account key to my old cell phone ************ first (despite being logged in). I was unable to reset my password and my only option was to call their paid customer support line. I have since called them 4 times and even sent copy of front and back of my Texas issued driver's license to verify I am who I purport to be. They still won't verify my identity and remove the account key on ********************** or just let me reset my password.

      I signed up for Yahoo Plus a paid service to get free customer support calls, but they still won't verify my identity. I've had this email for nearly 20 years and do not want to lose it, and would like to be able access my email. I'm at a loss as to what to do. LOL they won't even let me cancel the $14.99 Yahoo Plus subscription because they won't verify me as the account holder.

      If I didn't have a million (metaphorical number) job applications tied to that email and nearly every account tied to email I would just give up and get a gmail account. But I need to access all my old emails too.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/13) */
      The Yahoo team will reach out to ******** regarding his Yahoo account.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am posting this to receive some help from Yahoo regarding my email account - ********************. I am unable to login due to getting a new phone number and my password being saved on my old phone. I'd like yahoo to reach out to me via the number i provided to get back into my account.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/12) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been unable to login to my yahoo email for the last 3 years, due them requiring a phone number verification that I no longer have access to. I have both the email address and password, I just get stuck on the verification part.

      This has been the first email I've ever had, and has files, emails, and other verification codes that I need. It's ridiculous that I've been randomly locked out of my account.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/12) */
      The Yahoo Team has received the details of this complaint and has reached out to*********** to investigate and assist further.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yahoo has been discriminating and censoring yahoo users in Violation of yahoos Terms of Service and yahoos own Guidelines. 1000 s of users are reporting the same treatement day after day after day. yahoo is violating FCC guidelines

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/12) */
      The Yahoo Team has received the details of this complaint. The user has been advised to review our Comunity Guidelines.
      https://legal.yahoo.com/us/en/yahoo/guidelines/index.html


      Consumer Response /* (3000, 7, 2022/07/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      yahoo is NOT following their own guidelines. these guidelines are being Used Selectively to Censor yahoo users. 1000 s of yahoo users are on the record with the same complaints of yahoo Violating their own terms of service. see https://www.complaintsdepartment.com/yahoo/

      also refer to https://www.consumercomplaints.in/bycompany/yahoo-a13701.html


      Verizon / Yahoo continues to hide their discrimination - using 1st amendment protections


      Business Response /* (4000, 9, 2022/07/22) */
      As permitted by Section 230, Yahoo moderates all user-generated content (UGC), including article comments, according to its Community Guidelines. In order to create a positive and respectful experience for our users, Yahoo reserves the right to remove comments found to violate our Community Guidelines. And, pursuant to Yahoo's Terms of Service ("TOS"), Yahoo reserves the right to terminate an account or otherwise prohibit use of an account in the event that, among other things, Yahoo believes that a user has violated or acted inconsistently with the letter or spirit of the TOS. In the case of **. *******, Yahoo determined that he may have violated the TOS while commenting on Yahoo. We have advised **. ******* to reread the TOS and Community Guidelines.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was forced logged out of Yahoo email account and unable to log back into account. Accounts were created as back ups and I have no way of recovering my email. When all options all exhausted, they forward me to a paid customer service link.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/12) */
      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.

    • Initial Complaint

      Date:07/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! I use two different Yahoo accounts for email, changing the password for both accounts on June 22, 2022. One account (_______**********) has no issues signing in with the new password. The other account -- ___________********** -- I can no longer access even though I was able to access once, with the new password, which I specifically wrote down before changing and checked multiple times that it was the correct, same new password for ___________**********.

      After hours and hours of repeated attempts to access my account on different days and times through help.yahoo.com and two separate phone calls for support to ************** (one call lasting over 40 minutes and another over 47 minutes), I am still locked out of my ___________********** email. I am unable to get into the account to reset and change the password again, which is supposed to be free.

      I would like to access my ___________********** account again. Please help. Thank you.

      Business Response

      Date: 07/18/2022

      Business Response /* (1000, 5, 2022/07/11) */
      The Yahoo Team has received the details of this complaint and has reached out to **. ***** to investigate and assist further.


      Consumer Response /* (3000, 7, 2022/07/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I appreciate the Yahoo Team's promptly contacting me to investigate and assist and the BBB's assistance in this matter. The email address in question was needed, and I have provided it to the Team. I hope the Team is working on resolving the issue. However, since I have am still unable to access my decades-old account, which I use frequently, I cannot reply with "accept" yet of the business's response.


      Business Response /* (4000, 9, 2022/07/14) */
      The Yahoo Team has worked with **. ***** to resolve this complaint.
      We worked with **. ***** to confirm they have regained access to their account.


      Consumer Response /* (2000, 11, 2022/07/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The business was courteous and prompt to assist in a satisfactory resolution, i.e. account is accessible again. Thank you to the BBB and the business.

    • Initial Complaint

      Date:07/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my Yahoo account, as the phone number used for verification is no longer in use. When trying to talk to Yahoo customer service I am told that I have to pay $4.99, this is ridiculous. Why must I pay to change the phone number associated with my Yahoo account!?

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/11) */
      The Yahoo Team has received the details of this complaint and has reached out to ******************* to investigate and assist further.

    • Initial Complaint

      Date:07/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is holding my email account hostage by making me a pay a fee in order to reset my password. Over the phone (7/8/22), they told me that the only way I can log into my account again is by paying them money to add a second/backup email to the account. I already have my phone number tied to the account and verified that number (and my identity) with them over the phone, but they said this was not enough and that I'd need to pay a fee to access to my account again. They kept reiterating that Yahoo Mail is a free service, but I cannot use it without paying a fee to reset my password. It seems like an FTC violation.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/11) */
      The Yahoo Team has received the details of this complaint and has reached out to ************ to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

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