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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Yahoo! has 27 locations, listed below.

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    Customer Complaints Summary

    • 2,225 total complaints in the last 3 years.
    • 1,010 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My email account I can't get into because the email is over 10 yrs old. i wanted to go into the account to take it off my Microsoft account and they are telling me i have to sign up for a subscription to get help to get into account so I don't have to use that "yahoo" account anymore.. again haven't used that yahoo account in over 10 yrs. The "free" help tells me to call them. They are effectively holding my account hostage because I don't have a subscription. To summarize, I noticed my Microsoft accounts main email was the yahoo, but cant get into the yahoo to change it, yahoo people tell me I have to pay to effectively stop using the account.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/08/02) */
      The Yahoo Team has received the details of this complaint and has reached out to ************ to investigate and assist further.


      Consumer Response /* (2000, 7, 2022/08/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,:

      My name is *********************** I am writing with a very serious request. I want to completely remove the old recovery phone number from the Yahoo system. ************. The number has been disconnected with T-Mobile and I have since moved to Verizon.
      I called Yahoo and requested that, since their system only demands to input another number for verification.
      I have verified that yahoo has since sold off the numbers they collect for monetary purposes and this has caused my great stress and aggravation due to the fact that the sale of the numbers has been used to send mobile spam/unsolicited messages by the hundreds per week. Whereas, before providing yahoo my phone number on this account, there were none.
      This has caused me to disconnect the number/line and because my privacy has been abused and misused by the Corporation for monetary gain.
      The CSR then asked me to send a copy of my drivers license. ABSOLUTELY NOT!
      I have reason to believe that these people in different countries are stealing customers' Identification and using them to create fake identities and theft of the American people's ID.
      Yahoo corporation has aided and abetted criminals in this act and is using the rouse of identification and phone number authentication to cover up their scandal.
      If Yahoo doers not want to remove the phone number without me providing my ID, then they can cancel the account. I will write a 2 page article in the Washington post to alert woke consumers of this theft model that this and other Corporations are using as security.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/02) */
      The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since July 22, 2022, I am not receiving emails in my Inbox. I see a lot of emails in Spam and occasionally an email will appear in other folders, but on most days, nothing appears in my Inbox. This is not normal; I usually receive a significant amount of emails in my Inbox. I have no idea what is causing this problem. I tried to find some way to contact Yahoo for help, but Yahoo Help makes it impossible for me to file my complaint with them. I am turning to the Better Business Bureau because the problem is causing many important emails sent to me not to be received. I have paid for Yahoo Mail Help, but I am receiving no help at all. If I'm expected to pay for help, I deserve a solution to the problem, but the problem is still continuing.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 6, 2022/08/01) */
      The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.


      Consumer Response /* (3000, 8, 2022/08/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      If Yahoo has reached out to me, where do I see their response? I haven't received anything. If they sent the response via Yahoo Mail, that is dead right now; I need a response that I can read and relate to. I am sure Yahoo has much more to say than that. As I said, for decades I used Yahoo Mail with no problems, so having it suddenly shut down is really a shock to me.


      Business Response /* (4000, 10, 2022/08/02) */
      The Yahoo team has had multiple contacts with ******** via his contact email address. The issue has been identified, and ******** has been informed as to the action he must take. He also has our direct contact information if he has additional concerns.


      Consumer Response /* (2000, 12, 2022/08/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      We are now in contact. The problem isn't solved yet, but they are looking at it.

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning, I went to open my flickr and I just came across this message


      Attention required: Not-safe content

      Hello Realistics Photography,
      Your account has been determined to contain moderate or restricted content. While Flickr welcomes a wide range of artistic expression, moderate and restricted content is limited to Flickr Pro subscribers only. Your account has temporarily been placed into a suspended state where your content will be viewable only to you as the logged-in account owner.

      We ask that you resolve this issue by either upgrading to Pro or deleting your non-safe content. You can upgrade your account here:

      Upgrade to Pro

      NOTE: After upgrading to Pro, please make sure that ALL of your content is PROPERLY MODERATED with the correct Safety Level before requesting review. You can find out more about our Safety Levels here:

      Set the Safety Levels of Your Flickr Content or Account

      If you choose not to upgrade to Pro, you will need to delete all content that is not safe for global audiences. For steps on how to delete content see the following article:

      How to delete photos or videos

      Once you have brought your account into compliance you'll need to contact our Trust & Safety team with a request to review your account. You can submit your request here:



      flickr simply suspended my flickr claiming that I was breaking the site's rules! Almost forcing me to have a PRO account since I don't have the conditions to do so! I was super disappointed and so I deleted many of my photos that were RESTRICTED! And in order to have a faster response, because flickr is my job. So I signed the pro version because in the email it says that those who have a PRO account are answered within 4 hours and nothing has been done so far, that is, it's a lie :D Such a simple thing and I can't solve my problem. I can't work because of this. I will look for a lawyer for this case.

      Business Response

      Date: 08/12/2022

      Business Response /* (1000, 5, 2022/08/01) */
      Thanks for contacting us with your Flickr question. Flickr has been acquired by SmugMug, which now provides support for almost all issues. Please go to the following link for assistance: ************************************************

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a subscription to Jayhawkslant.com (Kansas University) sports talk thru Rivals.com that never has worked. The subscription was due on July 1 and I called in early June to tell them not to renew. I received email notice that they renewed it for another year. I called again and they said they would cancel it and then got another notice that it would be cancelled July 1, 23 and charged my credit card and have refused to credit the charge ( $99.95) back

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 5, 2022/08/25) */
      The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

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