Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,232 total complaints in the last 3 years.
1,013 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 17th March 2025, I have encountered an issue regarding my email address *********************************************** I suddenly went to the ************************** website, went to log in/sign up menu entered my email address then it came up with this message stating Sorry, we dont recognise this email address. I didnt violate any of their terms of service and I didnt ask for a request to be deleted by them either which is strange. Can you please help me with my issue as I only created this account recently.
Business Response
Date: 03/19/2025
The member has regained access to their account.
Customer Answer
Date: 03/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Oweka
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a Yahoo email account for a very long time (since 2008), but I can no longer access my email account using their mobile/web-browser-based email applications, despite knowing my username and password. Every time I try to log in, the Yahoo account system indicates I need to have a verification code sent to a recovery email address that I no longer have access to, and when I try contacting their "premium support" call center, I'm informed that they cannot verify my identity (without actually asking for any identity credentials).All I need to do is have them change my recovery email address to an email address I can access. I can provide as much information as they would need to verify this is my account, but I cannot reach anyone to make this happen.
Business Response
Date: 03/19/2025
The Yahoo team will reach out to the member regarding their account.
Customer Answer
Date: 03/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to ***** they indicated to you in their response, they did indeed reach out to me by phone and I had a very positive conversation with the agent and she was able to restore my access to my Yahoo account. Thanks to both you (BBB) and Yahoo for making this resolution possible!

Sincerely,
******* ********
Initial Complaint
Date:03/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 yahoo emails that i can't get into due to not being able to access the recovery email account. I have the correct information for all 3 accounts i need to be able to update all 3 without having to pay a subscription fee to just to get assisted.
Business Response
Date: 03/19/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 17, 2025 ************************** charged me a fee to get back into my account that I had for over 20 years. I went to ****** to find that this is their newest scam. They refused to give me the right payment amount. There should never be a charge to recover your account. The representative ***** was very evasive about the fees. It took almost an hour to get back into my account.
Business Response
Date: 03/18/2025
Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.
Initial Complaint
Date:03/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Similar to previous complaints, I can't log in to my email account, ********************** tells me that there is suspicious activity on my account and to use my recovery email. Well my recovery email is also through Yahoo and they locked me out of that one as well because the 2 emails back up to each other. I have the correct passwords to both accounts but they're trying to make me pay to get access. I am also extremely frustrated that my personal information is being held hostage.
Business Response
Date: 03/18/2025
The Yahoo team will reach out to the member regarding their account
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against America Online (AOL) regarding a significant increase in spam emails and what I believe may be questionable business practices related to their spam management services. I have had an AOL email account since the early 1990s and was a loyal customer, paying a monthly fee up until their reorganization, after which the fee was no longer required.For decades, my experience with AOLs email service was positive, with spam being kept largely under control. I was aware of incoming spam, but it was properly filtered to my spam folder, and it did not interfere with my regular inbox. However, over the past year to year and a half, there has been an overwhelming surge in the amount of spam arriving directly in my inbox. This increase coincided with emails I received from AOL promoting a service that offers to purge my personal information from the internet for a monthly fee, which they claimed would help reduce the influx of spam.While I cannot definitively prove a connection, it seems as though AOL may be allowing more spam to filter through, possibly to encourage me and other users to pay for their spam-reduction service. When this started, I thought I could manage the spam by deleting it myself, but the volume has become excessive and unmanageable, making my email experience frustrating.After over 30 years of using my AOL account, it has become a critical tool for me, tied to important communications. I am extremely reluctant to give it up, but the current situation is making it difficult to continue using the service. I believe AOL has the capability to control the spam I am receiving and request that they take action to address this issue, restoring the quality of service I previously enjoyed.Thank you for your time and assistance.
Business Response
Date: 03/17/2025
The AOL Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Customer Answer
Date: 03/18/2025

Complaint: 23072561

I am rejecting this response because:
The company gave me some generic information on how to reduce the amount of spam. However, it gave me no specific information about my account, in particular, and what could be done to take further steps.
Sincerely,

**** **********
Business Response
Date: 03/19/2025
The AOL team has reached out to **** ********** and provided all the support options available. They have our contact information if they have any further questions or issues.
Customer Answer
Date: 03/23/2025

Complaint: 23072561

I am rejecting this response because:
Please provide contact info regarding who exactly at AOL I can call to discuss the terrible spam issues that I started to experience coincidentally when AOL messages regarding how to reduce unwanted email began to arrive.

Sincerely,

**** **********
Business Response
Date: 03/27/2025
The AOL team has reached out to **** ********** and provided all the support options available. They have our contact information if they have any further questions or issues.
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been trying to delete my old account of ******************************************* for months but their website won't allow me, no matter what I do. Why is this account still forced on me to have it when I don't want it???
Business Response
Date: 03/17/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Customer Answer
Date: 03/17/2025

Complaint: 23069051

I am rejecting this response because problem is still not solved and I do not have a paid account so the 90 day rule doesn't apply. Please also make my email info anonymous here in the complaint board.
Yahoo *** did not close my account as requested. Not resolved.

Sincerely,
******* *******
Business Response
Date: 03/19/2025
The Yahoo team has reached out to ******* ******* and addressed their issue. They have our contact information if they still have issues or questions.
Initial Complaint
Date:03/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im unable to access my email that *** had for about 20 years because I have changed my phone number. Although I know the password I still cant log in because I cant get the code that they would send to an old phone number. In order for me to possibly recover my email is to pay for a subscription.
Business Response
Date: 03/18/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo! recently 'locked' both of my Yahoo e-mail accounts simultaneously. In the past, I was able to use the other account to verify the first, and vice versa. So, I cannot access either of them, it's never been simultaneous before, never within a week of the other. But, now, they have done so at the exact same time.I have tried using their help site, I have tried using the help line (but it requires being a 'premium' member, and I cannot afford that on a fixed income- disabled veteran living on what little I get from disability), tried using the free trial but that requires being able to sign-in, even tried getting help through the ************* on Twitter.The strange thing is that the guy on the help line KNOWS there is a free trial, and that it is available. But, instead of even being willing to do that, he pushed for a $12 a month package. Then, he went down to $8/month... and eventually to $4.99/month. Steadfastly refusing to help for free, since if he could sign me up on a paid package, he definitely could have signed me up for the free trial. AND, knowing my financial situation (disabled veteran, fixed income) he went for the HIGHEST one first, as well.All of this seems highly predatory. I need access to my accounts. In addition to other important e-mails and documents, one of those accounts contains the last e-mails my dad sent me before passing away. But, Yahoo! is basically holding them hostage for ******, effectively. Not a very free service when they suddenly lock BOTH of my accounts at the exact same time, and instead of allowing me to use the free trial, they try to push for the most expensive one, even after knowing I cannot even really afford the least expensive one.I need this fixed, for free (as they DO have a free trial, and it isn't MY fault).
Business Response
Date: 03/18/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Customer Answer
Date: 03/19/2025

Better Business Bureau:

Yahoo! did reach out to me, and the issue was handled satisfactorily. Thank you for you assistance in rectifying the situation.

Sincerely,

******* *******
Initial Complaint
Date:03/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo! is locking people out of their accounts that know their email address and password. After trying to unlock our accounts, we all run into a very similar situation. Giving our email and password to Yahoo! wasn't enough to unlock our accounts. Giving our recovery phone number or recovery email to Yahoo! wasn't enough to unlock our accounts. Answering our security questions for Yahoo! wasn't enough to unlock our accounts. Giving proof of past emails sent to our accounts that only we would know to Yahoo! wasn't enough to unlock our accounts. Giving our full legal name to Yahoo! wasn't enough to unlock our accounts. Giving pictures of our legal identification to Yahoo! wasn't enough to unlock our accounts, and poor people who paid for Yahoo!'s "premium service" (which is being quoted at variety of different prices each time you call) still didn't get access to their account. This HAS to be illegal. This has gone on for WAY too long. Something must be done.
Business Response
Date: 03/14/2025
The Yahoo team contacted ******* ******* and assisted with regaining access to the account

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Yahoo! is NOT a BBB Accredited Business.