We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • Yahoo Inc

      5250 NE Elam Young Pkwy # 900 Hillsboro, OR 97124-5022

    • MovieFone Inc.

      333 Westchester Ave. 2nd Floor White Plains, NY 10604

    Customer Complaints Summary

    • 2,265 total complaints in the last 3 years.
    • 1,049 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to change my Yahoo! Canada email account settings while I can still access my emails via email applications on my phone and my computer.When accessing the account via a web browser (the only way to change account settings), I am asked to provide a code that Yahoo! apparently sends to my recovery email address. However, no emails from Yahoo! with a confirmation code are being received.I phoned the 800-number listed on ************************** Help page, but I was told that they did not support Canadian accounts (i.e., @*************************************************** and advised me to check recovery instructions on Yahoo! Canada Help page. Doing so was fruitless too - the only option I was given is to create a new account. Note: ********************** Canada does not offer phone or email support contacts for its Canadian ************ summarize:1. I know my current password to @************************* email account.2. I know my recovery email and have access to it.3. I can send emails between my Yahoo! account and the recovery email account without issues.4. I can access my email via email client applications on my phone and my computer.However, Yahoo! is not allowing me to access my account settings or configure new devices with email clients with access to my account. Their only solution seems to be creating a new account and abandoning my existing account.I would like to request assistance of BBB and Yahoo! *** to fully recover my email account.

      Business Response

      Date: 02/11/2025

      The Yahoo team will reach out to the member regarding their account. 

      Customer Answer

      Date: 02/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Alexei Pidtchenko

    • Initial Complaint

      Date:02/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been happening for over a week now. All I need is to put in new phone number so I can change password by myself. Email is *************************************** My new phone number is ************

      Business Response

      Date: 02/13/2025

      The Yahoo Team has received the details of this complaint. We have reached out to the user and have had no reply.

    • Initial Complaint

      Date:02/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/7/25 I called aol trying to get help logging in and spoke with a person after seven people by the name of ******* and tech support who was very rude and refused to let me speak to supervisor I've had an account with ********************** since 1999 and never have had problems logging in until now and I've yet to receive any help with any of the people that spoke with and I just got hung up on again. The ******* man that spoke with if that man was who spoke with everybody there's no one of the business doesn't have any business right there because he was probably the rudest man I spoke with him quite some time.all I am trying to do as long as my account but they are asking me to send an email which I gave to go to for the recovery but then there's the second one and I don't have the phone number for that so I think it's a little ridiculous and I can't get anyone to help me

      Business Response

      Date: 02/11/2025

      The AOL Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had a security breach and have reported this to Hiscox several times someone on the opposite side if not the company then a hacker or a government personal has access to my Yahoo account. I have opened emails. Documents missing I need this matter fixed. There should only be one account that has access.

      Business Response

      Date: 02/07/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo took over ATT as my provider about 6-8 months ago. Hasn't been normal since. They are impossible to get a hold of. Their site has many suggestions but none that are applicable. Today I went to look up a major password which I haven't done in a few days now and find my iPad is been compromised by Yahoo. All of my passwords have been erased, cannot find them anywhere.Yahoo had made my life h*** when it comes to trying to communicate with anyone or anything. I have to jump through hoops to figure out where are my files are and why they have disappeared. Again Yahoo is impossible to contactimpossible for help. You get support, but only if you pay for it. They make that quite clear. Do you get any other reports about Yahoo and their bad service? I'm trying to change services but I am low Tech, so it's gonna take a while. Hopefully you can get an explanation. I detest Yahoo. Thank you for your efforts.

      Business Response

      Date: 02/06/2025


      The details of this complaint are in regards to an AT&T owned account.  Please reach out to AT&T directly for assistance. **************.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against yahoo for gross negligence, predatory business practices and blatant discrimination against non US / EU users. Their account recovery system is fundamentally broken, their customer support is deliberately designed to extort users for money, and their refusal to provide legitimate assistance is nothing short of a scam.. I can log into my yahoo using my correct email address **************************************** and correct password, yet I am completely locked out due to their outdated verification system. My verification phone number *************) is no longer in use, and yahoo refuses to provide me with any alternative way to verify my identity. I have reached out to their support teams numerous times, only to be met with revolting responses. 1.) Yahoo does not provide support to users in ******. Only US and certain European countries users have the option to receive support. 2.) Even if you do qualify for support, yahoo forces them to pay for premium support just to have their case reviewed. Many people will pay for this blatant scam and still end up in the same situation as to where they started. 3.) As a user from ******, I dont even have the OPTION to pay for their so called premium support. This means I am permanently locked out of my account with absolutely no recourse. This just comes down to a blatant violation of consumer rights considering how big of a mail company yahoo is and how many rely on it for banking, work, etc. Their adamant refusal to offer legitimate customer service is corporate negligence at its worst, and their premium support scheme is nothing more than a predatory cash grab. These fraudulent, discriminatory and exploitive practices must be brought to light. Their business model exploits users for profit, built on negligence and greed. I kindly request help regarding my situation. Looking forward to your response, *******.

      Business Response

      Date: 02/06/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo mail locked me out of my account and now wants me to pay to unlock it which is BS. They wanted my name drivers liscene number and address and credit card number, like really, I was born in **** not yesterday. There are tons of this same complaint yet it's still allowed to continue. ???????????????????

      Business Response

      Date: 02/07/2025

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm receiving emails from people/ places/businesses that I didn't personally provide my email to in to my inbox. I opened one thinking it was news. And instead it was the photo of a gross virus growing on a foot.

      Business Response

      Date: 02/06/2025

      The Yahoo team will educate the member on spam controls in Yahoo Mail

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a particular email address that I have used for probably 10 years with Yahoo. I do have recovery email addresses and a phone number linked to my account to recover my password if I ever forget it. Of course, at this time, I no longer have access to the phone number or any of the other email addresses linked to that yahoo account and now the only option that yahoo is offering me is to pay for a monthly subscription to receive customer service assistance over the phone, which is completely asinine and unacceptable. I NEED to get into this account as it has some important information that I dont have saved anywhere else. I do not have the money to pay for this premium customer care that never existed when I first opened this account. My email address for this account is *********************************************

      Business Response

      Date: 02/21/2025

      The Yahoo Team has received the details of this complaint we have reached out to the user and have had no reply.

      Customer Answer

      Date: 02/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/04/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had 2 email accounts on ********************** for over 20 years. I answered security questions (which they told me have been wiped by them). For the last few weeks I was having trouble with my internet. In the process I was locked out of my email. I use each account to verify the other. I am locked out of both. I no longer remember my ID for either. I have called them for help and they say they cannot help me. Since we now have to do most things online, most of personal transactions are through these emails. To take away my only way of verifying myself or unlock my accounts seems unethical. I have asked to speak to a supervisor and they tell me it would take too long to wait. My accounts for Social Security, ********, ***** care providers and other important information are all tied to those account. Without them I cannot get access to those accounts. I was hoping that telling them that my 2 email accounts are linked for the verification codes, they would understand the the address belong to me. They are providing me with no recourse.

      Business Response

      Date: 02/04/2025

      Yahoo has received the complaint and will reach out to the customer directly to assist. 

      Customer Answer

      Date: 02/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.She was very polite and quickly resolved the issue.

      Sincerely,

      ***** *****

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.