Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not cancel a subscription

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of ** lot cloud service via ****** Play store. I did not ever agree to continue the service. However, I have been charged somehow by the ** Lot app for two months so far for the cloud service. I have attempted to cancel the service to prevent further charges. Everything I am trying is not working. The ****************** is an A.I. bot that does nothing to help you. It's telling me to cancel via ****** Play store yet according to ****** there is no active subscription. I would like to know how ****** got my card account information and how they initiated payments without my approval. I want the cloud service canceled and I would like a refund.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/03/2024 I paid for cloud service for my ** Iot lightbulb camera. I also spent ***** on 04/02/2024 for cloud service both times the Service did not record full motion of triggered movement , recordings are choppy and **** over vital movements that clearly show someone in my carport . Or in front of my house . Subscription clearly states full motion recording , with 7 day saving of all recordings but only provides a couple of seconds when movement is detected then stops . When I bought the camera it clearly stated no service needed to use and to save events only SD card needed and after a very frustrating amount of time , and zero customer service help only a email that when you email anything to them they ask you for the model number of camera to better assist you and model number was in original email replied anyways with model of camera and no reply . The only way to get "tech support 24 hr. Supposedly is to pay for cloud service , I paid just to figure out why this **** camera isn't doing what it's supposed to and it worked for 4 days correctly then recordings started being choppy you can see someone walking up my driveway then it stops recording and every recording is *************************************************************** takes longer to come up stairs it doesn't record , I have excellent wifi that is continuously on specifically for my camera top of line service . And even with paid service you can't get any helpful responses it's always the same response let me get you to someone who can help through a chat because that's the only way they answer 98 percent of time and then nobody ever responds they keep sending you chasing your tail and when I ask for a refund the only option is to cancel service and I want a refund I am disabled and can't afford to have people like this ripping me off

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order for a subscription June 27th 2024. I never received a receipt. The payment was taken out of my bank account for double the amount on june 28th 2024 for 30.22$.June 29th I was reimbursed 12.95$. In the mean time the subscription was still pending and I wasnt able to access the subscription features. After contacting them about the issue they told me to delete the app and reinstall it and that should fix the issue. Well it didnt. I then purchased the subscription again for 15.99$ and it went through and the subscription works. *** contacted them multiple times about getting refunded for the original subscription and not half of it. The only receipt I have is from the recent purchase that it went through and on my order history on the app still says pending. *** contacted them multiple times in the past two weeks and they ask for proof of purchase and pictures of bank account where it was purchased from. Ive sent them the same images a bunch of times now and still havent received a response after they emailed me back about the issue. Ive tried calling their customer support and they place you on hold and then about ten minutes later they say sorry for the inconvenience no one is able to help you at this time and hangs up. Ive spent over 200.00$ with this company on subscriptions for the past year and the subscription isnt what is offered. It does not motion track. It can catch a leaf falling but not a car pulling down a driveway or a car walking by. Im disappointed on the service and that it was a complete waste. I only purchased the subscription cause after a couple of months of owning the cameras the ability to use a sd to continually record video was no longer working on the cameras. *** contacted them about this issue also and it never got resolved.

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yi Technology has begun forcing ads out through notifications which present as security alerts, even with a paid subscription. Company claims an ad free experience. Sending ads through forced notifications creates security risk...consumer should not get ads via the same method as if someone was breaking into their home. Money spent on cameras through Kami are now a waste due to Kami utilizing ** APP. This should be illegal. Upon contacting **, no solution was offered and their claim is that ads offset free services. I did not have free services....I pay annual subscription yet still get popup forced security notifications. The one attached is at 3:02am. So when notifications sounds at 3:02 am, would most people expect an ad or a security breach?

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 5/23/24 I received a sales pitch on my cell phone from ** Lot offering to upgrade my existing service to the *************** with 30 day recording play back and all of the premium services for $64.99 When I ordered it on my phone it stated that I needed to enter my credit card info and respond to the box that gave me a 7 day free trial. When it was done I had lost the remainder of my existing contract that was to expire 7/15/24, they had started the new contract at 5/23/24 and charged me $129.99 without the 7 days free trial offer. Also the new services were far less than I had with the old 15 day recording plan. At this point I began trying to contact customer service via their 'chat bot' to no avail. Next I got someone named ***** on the phone and opened a ticket with him. We worked out what I thought was to be an agreeable contract but it was changed again when I got it. I have been going back and forth with them until yesterday, 5/30/24 when I noticed that there was a sale pending on my credit card statement for ** Lot $129.99. I sent an email right back to them that the offer that the had sent me did not state the amount that it would cost me. I did not authorize this transaction as I was still not sure exactly what they were selling me or for how much. I just finished filing a complaint with my credit card company and will dispute the charges. I have copies of the text messages as well as the email correspondence. I spent several days trying to work out this dispute and fully intended to try again on Monday, but not any longer.I simply don't trust them.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9, 2024 I purchased a one year subscription to cloud service through the App Store. After months of attempts to connect my home, security cameras to the cloud, it was unsuccessful. Through the app, the company list a chat service, a phone contact, or email support. The chat service is automated and never connect you to a live person and always redirect you to either call or email for support.I have called the support number hundreds of times never to have a live agent answer and only to receive a recording stating that no one is available to help. I did resort to emailing the company on May 20th notifying them that I was unable to connect my cameras to my subscription that I had paid for. They promptly responded back, letting me know that they did not find an active subscription associated with my email address and asked me to submit proof to them that I had paid them showing them the transaction order number. I did this immediately. This was on May 20. Ive heard nothing back, I have emailed them 3 other times asking for follow up support or a refund for the $107.24 that I paid them for cloud coverage. The company is no longer responsive, and at this point they have stolen my money because they have not delivered the service I have paid for.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my premium cloud subscription immediately. It is not working and no one helped. I do not try to help me now just cancel and refund my $27.99 for iCloud premium.I have contacted ************* several times and they have refuse to honor my request .They keep sending an email to reconsider and Iwhen I told them I just want to cancel for a full refund. I am filing a complaint with Corporate showing proof that I have contacted ***** as told to cancel for a refund. Yllot is fraudulent.Order *********************** **********************************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 9, 2024 Dec 31, 2023 My camera quit working Feb 2024.These annual plans I purchased had 10 months left on then, that I pd in advance for.Since I am unable to use these plans for the remaining 10 months, I want a refund.** told me that they couldn't refund because it was past the 7 day sign up period. They said I should purchase a new camera. I don't want to as it has been so difficult with this camera I am soured on the whole idea.They offered to provide indoor cameras. I had an outdoor camera. That is the one I wanted. They did not have.If they could offer this deal, why can't I get my money back for the remaining 10 months?That is what I want and expect.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased security cameras and per the instructions downloaded the ** IOT app, where I purchased a cloud storage plan for 30 day continuous recording for 5 cameras for one year. A few days later I purchased additional cameras, but was now instructed to download the Kami Home app, but upon setting up my new cameras I saw that my cloud subscription plan that I already paid for was not being recognized, despite both apps being from the same company, doing the same purpose, and selling the same service. The subscription for my two original cameras still showed up, and they worked fin in the new app, but not the three new cameras. Upon contacting the company, via email, I was told that the subscription was only valid in the original app and that it would have to be repurchased at full price for the new app, despite the fact that it was the same company and the same service with the same login and that the original cameras also showed up in the new app. Nowhere in either app or anywhere in the setup process was this bizarre policy stated. I purchased a cloud plan for five cameras but it will only allow me to use two. Additionally the improper app was apparently listed for the original cameras since the new app also works with them as well as the other three. The instructions should have specified the Kami Home app and not ** IOT.