Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money being taken from my account weekly.

  

  Business Response

  Date: 06/21/2025

  Our findings indicate that on December 17, 2024, the customer successfully enrolled in a 7-day $1.00 trial membership. All of these details, including trial length, trial price, the membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. 

  
  On June 16, 2025, the customer canceled the account using our automated interactive response system. A cancellation letter was sent to the email on file. The customer called again on June 21, 2025, and was informed that the account had been canceled.
  Although the charge is valid, we have provided a one-time courtesy refund. Please let us know if we can be of further assistance. 
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Choice credit score drafted money from my account at a time I was asleep I don’t use any outside company for my credit score my banking app keeps a check on it at all times I’ve been fighting against my personal information being leaked to dark web here recently I tried to email this company and it said the email address I had was an invalid recipient

  

  Business Response

  Date: 06/14/2025

  In response to the complaint, our findings show that on 05/12/25, the customer successfully enrolled in a 7-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  Furthermore, the customer verified her account with Transunion. In order to verify her account, she provided her social security number and answered several personal questions from her credit records.  We have no access to the customer’s personal or financial information.
  It is important to note that customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on the credit card statement.  Again, the customer did not attempt to contact us. We record all calls for quality assurance purposes and document all contacts including emails.  
  Although this is a valid account set up by the customer, we have provided a one-time courtesy credit.  Please let us know if you require any further information.
  
  

  Customer Answer

  Date: 06/16/2025

  
  
  
  
  I am rejecting this response because:

  Choice credit score is still trying to draft money from my account.
  
  
  
  Regards,
  
  
  
  M****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/21/2025

  We are unable to see the date of the transaction. The last transaction attempt occurred at 8:18:25 am on 6/14/2025.  The account has been closed and no further attempts have been made.  We would like to reiterate although the charges are valid, we have provided a one-time courtesy credit to the customer.  This matter is closed.

  Customer Answer

  Date: 06/24/2025

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23434203, and find that this resolution is satisfactory to me.

  They did send the amount that was mention I did have all documents to back up what I said and the last message I sent was the last time I said anything negative or positive about the company I did state that my information was leaked and this was not the only company I was fighting against being a flaunt account I have closed the matter with said company
  
  
  
  Regards,
  
  
  
  M****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've never heard of this company in my life I don't even know what it is or anything would never pay for a credit score especially that's almost $40 when I have credit karma that's free. But yet when I reached out to them to ask them for a refund cuz I don't know what they are or anything and never heard of their company they're saying that I signed up back in October 11th 2024 and the 7-day trial ended October 18th 2024 but yet I've never been charged for it ever and then on April 11.2025 I went to go to my PayPal to check see how much money I needed to come up with More of my water and garbage and sewer bill. Noticed that I was being charged $39.94 from choice credit score.com. I reached out to them to try and solve this issue and they said that they have a no refund policy and that if I want to dispute this I have to go to some website then print out some paperwork then fill out paperwork with some of my extremely important information and then send my private information to some place so that they can review it and make sure I'm me which doesn't make any sense if they already have my billing information. I never signed up with these people and I let them know that and so I don't understand why they think that I would send them that much private information about myself and my bank account information to get a refund of money that shouldn't have been taken from me being there I never signed up for the service. I would never sign up for something that cost $39.94 when I can get it free everywhere else I would like my money returned in full

  

  Business Response

  Date: 04/17/2025

  Our findings show that on 10/11/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer stated that they did not sign up for the service and did not know what it was, but as per the membership agreement that the customer acknowledged in order to complete the registration, we attempted to charge the credit card on file for the monthly membership at the end of the 7-day trial. The attempted billings were declined for insufficient funds with an accepted charge on 04/11/2025 for the monthly membership fee. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  In addition, in order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The email address and phone number used to register the account also match the information provided in the BBB.  Our records show that the customer completed the verification process and viewed their credit score and credit report multiple times, so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  On 04/11/2025, the customer called the Contact Center and requested a refund. The agent attempted to explain the membership, that the account had been canceled and a refund application was sent to the customer.  The agent explained the refund policy and attempted to assist the customer in how to complete the short application and even sent them another link. The customer disconnected the call before completing the process and did not respond to additional attempts to contact her.

  
  In summary, we have no reason to doubt the validity of the charges. The customer’s account has been canceled, and a refund was issued as a one-time courtesy.  No further action is required. Please contact us if you need further information.

  Customer Answer

  Date: 04/17/2025

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23192358, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Sa***** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1.00 for a credit report, I never subscribed to anything, 7.95 has been debited from my account twice I am unable to get in contact with this company . I had to get a new debit card.

  

  Business Response

  Date: 04/11/2025

  Our findings show that on 03/24/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer stated that they paid $1.00 for a credit report, but did not subscribe to anything. Per the membership agreement that the customer acknowledged in order to complete the registration they agreed to a weekly subscription. With that we charged the credit card on file for the weekly membership at the end of the 7-day trial.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  In addition, in order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The email address and phone number used to register the account also match the information provided in the BBB.  We have no access to the customer’s personal or financial information.

  
  The customer also stated in the complaint that they were unable to get in contact with us.  We provide our customers with multiple options, they may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  We have no record of the customer attempting to call or email us.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  In summary, we have no reason to doubt the validity of the charges. The customer’s account has been canceled, and a refund was issued as a one-time courtesy.  No further action is required. Please contact us if you need further information.

  Customer Answer

  Date: 04/14/2025

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23190454, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  S******** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to transunion I think it was, and there was a tab to move on that I had no choice to do but hit the checkmark and give my information. It wasn't through transunion, but choicecreditscore I came to realize because a $9.94 charge was debited from my bank account. I called and they said they couldn't give me a refund unless I filled out a document and all these jumping through hoops knowing consumers won't follow through. I never gave them permission to charge my card and was misled by the process thinking it was transunion and not choicecteditscore. I want a refund for service I didn't use or sign up for. This is a fraudulent way of getting money from consumers. I plan on moving forward with my AG, Consumer Report sites, and other review sites if I am not refunded. This company needs to be held responsible for the tricky ways they are collecting money. Not happy at all with this turnout. I'm unemployed and a student, and wouldn't spend my money on this eervice because I know the free ways of getting my credit score and credit report, and was involved in class action with equifax where I can get all the information needed for free for 3 years. Again, I will move forward with reporting this company to other consumer agencies if BBB cannot find a solution. Thank you.

  

  Business Response

  Date: 02/21/2025

  Our findings show that on 11/17//2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer stated that he did not give permission to charge his card, but as per the membership agreement that the customer acknowledged in order to complete the registration, we charged the credit card on file for the weekly membership at the end of the 7-day trial.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  In addition, in order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The email address and phone number used to register the account also match the information provided in the BBB.  The customer also completed the verification process and viewed their credit score and credit report, so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.

  
  On 02/15/2025, the customer called our customer service center and requested cancellation and a refund. The agent attempted to explain the sign-up process and the refund process, but the customer did not accept the offer.  The agent canceled the account per the customer’s request.  

  
  In summary, we have no reason to doubt the validity of the charges. The customer’s account has been canceled, and a refund was issued as a one-time courtesy.  No further action is required. Please contact us if you need further information.

  
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  like many others zi have a problem with their billing..acct was opened 10..01.2024 for $1 trial didn't cancel in time for member charges..Nov 5 2024 I called to cancel representative talk me into a lower fee of $4.94 monthly ( I thought was monthly) to monitor credit.. Dec an Jan was busy months for me I saw the charge but didn't put it together that I was being charged $4.94 weekly..if had known that I NEVER WOULD HAVE AGREED TO THE 4.94...and of course in their notes it was stated I agreed to the wkly charge and I didnt...the representative misrepresented the offer to me ...then same story with National Credit Review co did samethimg and I realized today that these 2 company's operate the same way both have same info for contact and both send cancelations from same email...This clearly states to me that they are the same company using 2 different names and charging customers 4.94 wkly from credit choice and 9.94 from credit Review for the same service and both say and use the same tatics..to me this is fraudulent and also called deceptive business practice that is against the law...neither one will issue refund bc not policy and notes on system always agree with them even when they have lied..with all the complaints over the exact same problem the BBB is not investigating it enough or doing anything about it..Come on now that many ppl being strangers can't all have the same story to file complaints and the company be In the right just bc their system says it is..most systems like theirs can be manipulated by workers doing wrong and knowing how not to get caught. this matter needs a thorough looking into with both company's operating as one.. bc employees can access both companies customers information from same location...choice credit got me 71.04 abd credit Review took me for 106.00 from Oct 2024 to Jan 2025.. so 171.04 went to basically same company for exact same service around exact same dates...this is just 1 person..man they are really making the money

  

  Business Response

  Date: 02/13/2025

  Our findings show that on 10/03/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer did not contact us before the trial ended and regular weekly billing commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  On 11/05/2024, the customer called to cancel their membership.  Our customer representative explained the benefits of the service and offered the customer a discounted rate of $4.97 to be billed on every eighth day along with a $25.00 shopping rewards coupon that the customer agreed to

  .
  On 02/07/2025, the customer sent an email requesting that the membership be canceled.  The account was canceled the same day and a cancellation confirmation emailed to the customer.

  
  On 02/12/2025, upon receipt of this complaint, as a one-time courtesy, we have provided the customer with a refund.  Please let us know if you require further information.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription that I canceled immediately after signing up for the free trial because it was not what I wanted. Then I get charged. They can clearly see I have not accessed this product. I cancelled never use4d it and want my refund.

  

  Business Response

  Date: 01/10/2025

  Our findings show that on 12/11/2024 the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. We have no record of the customer canceling the membership on the same day or before the end of the trial.

  
  When an account is canceled we provide our customers with a cancellation number and send an email confirming the cancellation immediately. The customer did not receive a cancellation confirmation email from Choicecreditscore.com.
  

  Our records show the customer contacted us via the web on 01/02/2025 stating they had canceled and requested a refund. Customer support immediately canceled the membership and sent the customer a Refund Process email that explained the process to submit their refund request.  On 01/07/2025, the customer responded to the Refund Process email again stating that they had previously canceled the membership and wanted a refund.

  
  As noted above the account was canceled and on 01/07/2025, as a one-time courtesy, we have provided the customer with a refund.  Please let us know if you require further information

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite me emailing them in september and then again in October because i saw another charge to cancel both my accounts they only canceled the 2nd email addresses account and still try and charge my card...then they bring up the whole no refund policy when it's there fault to begin with when it should have been canceled originally...I have paid this company almost $120 that I shouldnt have to begin with when I canceled it

  Customer Answer

  Date: 11/19/2024

  Got a response back and am waiting on refund...no longer need this complaint

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was making random debits from .50 to 9.94 on my account. I contacted them in which I received a reply that they don't have an account under my name or my card. I contacted my bank and received a new debit card and yet today on 10 25 24 I received a charge of 9.94. They also charged. 50 on 10 19 24. I just want this company to stop charging my account randomly. If I don't have an account with them leave my money alone.

  

  Business Response

  Date: 10/25/2024

  Our findings show that on 09/12/2024, the customer’s wife successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer did call our contact center on 09/12//2024 to cancel the account but our agents were not able to locate the account using his name, email address or phone number.  The agents did ask the customer if the account could be under another email address or phone number and were still unable to locate the account.
  

  On 09/19/2024, the customer called again and initially the agent was not able to find the account but then asked the customer if it may be under his wife’s name and email address.  The agent was able to locate the account using his wife’s name and email address and asked the customer what he would like to do next.  The customer said he would call back, so the account was not canceled at that time.  We did not receive a followup call from the customer.
  

  We apologize for any inconvenience.  The customer’s wife’s account with Choicecreditscore.com has been canceled and as a one-time courtesy, we have provided the customer with a refund and the 10/25/24 charge has been voided.
  Please let us know if you require further information.

  Customer Answer

  Date: 10/28/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22472454, and find that this resolution is satisfactory to me.

  I'm satisfied as long as the account is canceled.

  
  
  
  Regards,
  
  
  
  B**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business last month to cancel my account with them after deciding I no longer wanted it. They claimed they did but this morning I checked my bank account to see where they are attempting to take another $9.94. I have emailed them once again to cancel but have gotten no response. I’m not very happy with them because it seems they don’t want to listen to customers who no longer want their services.

  

  Business Response

  Date: 08/08/2024

  Our findings show that on 06/17/2024 the customer successfully enrolled in a 7-day $1.00 trial membership to Choicecreditscore.com. The customer did not contact us before the trial ended and regular monthly billing commenced.  The customer had another account with a different company, with a different email address and handling process.  When the customer sent her cancellation email on 07/05/2024, she emailed the other company. 

  
  When an account is canceled we provide our customers with a cancellation number and send an email confirming the cancellation immediately. The customer did not receive a cancellation confirmation email from Choicecreditscore.com.  The cancellation email she received was from a different company.

  
  On 08/05/2024, upon receipt of this complaint, the customer’s account with Choicecreditscore.com was canceled and as a one-time courtesy, we have provided the customer with a refund.  Please let us know if you require further information.

  Customer Answer

  Date: 08/08/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22081554, and find that this resolution is satisfactory to me.
  
    I just don’t want to deal with this company or the other one they claim is taking the money anymore. Not going to matter they are just going to lie. 
  
  Regards,
  
  
  
  A***** *******