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Business Profile

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ChoiceCreditScore.com
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the service of monitoring my credit report to this business and I decided to cancel it which I did in accordance with their directions. They stopped trying to collect my money but now today on the 23rd of December 2023 at 4:00 a.m. my time they tried to sneak into my account and did a test charge of $2.95 just like most scammers would do before they hit you with the big charge. But I was awake at the time and I caught it and I got on your site and I see that everyone in their complaints is the same as what I'm complaining all about billing they must be going belly Up because if they have to come in and sneak money at 4:00 in the morning then something's wrong yeah because I tried to call them and they said they were open 24 hours and they had a recording said that they weren't although they're advertising says they are and that you can speak with them but I got to recording so I went on your site and saw that everyone in the complaints is the same as mine I want them to stop charging me I don't give a damn about the $2.95 but I want them to stop charging me yeah yeah

    Business Response

    Date: 12/29/2023

    We have researched the customer's complaint and found that the customer did not cancel the account.  On 9/1/2023, the customer contacted us to cancel, but he agreed to a 60% discount and a $25 shopping reward coupon to keep the service. The customer contacted us again on 9/17/2023 to cancel his account and decided to keep the account for an additional discount.  During the call, he mentioned losing his wallet in Florida, and we provided him with the identity theft department.  On 12/23/2023, we received an email from the customer wishing to cancel, and we canceled the account.  A cancellation email was sent to document the closure of the account.

    The customer also mentioned in the complaint that we are open 24 hours and that he was unable to reach us.  We are open Monday-Friday, 4:00 am-8:00 pm PST, and Saturday and Sunday, 7:00 am-3:30 pm PST.  Customers may contact us anytime via email.

    Since the account has been closed, there is no further action required. Please let us know if you have additional questions.

    Business Response

    Date: 12/29/2023

    We have researched the customer's complaint and found that the customer did not cancel the account.  On 9/1/2023, the customer contacted us to cancel, but he agreed to a 60% discount and a $25 shopping reward coupon to keep the service. The customer contacted us again on 9/17/2023 to cancel his account and decided to keep the account for an additional discount.  During the call, he mentioned losing his wallet in Florida, and we provided him with the identity theft department.  On 12/23/2023, we received an email from the customer wishing to cancel, and we canceled the account.  A cancellation email was sent to document the closure of the account.

    The customer also mentioned in the complaint that we are open 24 hours and that he was unable to reach us.  We are open Monday-Friday, 4:00 am-8:00 pm PST, and Saturday and Sunday, 7:00 am-3:30 pm PST.  Customers may contact us anytime via email.

    Since the account has been closed, there is no further action required. Please let us know if you have additional questions.

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am literally disgusted with this company and they should be in trouble for their practices. I signed up and it was a free trial. I canceled my account but now I’m getting a charge from them for 19.94. I’ve been emailing them for about a week and a half with no response when their website states they usually get back to people within 24 hours. I’ve called on six different occasions only to sit on hold for 45 minutes and nobody picks up. I want a refund of my money because I have already canceled my account before the free trial was up and I don’t know what happened but my account says it’s active now I want my money back and I want my account canceled as I’m not doing business with scam artists

    Business Response

    Date: 11/09/2023

    On 7/7/2023, the customer enrolled in a $1 7-day trial of our service.  The customer acknowledged the terms and conditions to participate in the trial.  The terms and conditions clearly state that the customer must cancel the trial to avoid billing.  We also sent a Welcome email that reiterated the terms and conditions and provided instructions on how to cancel the account.

    Customers may cancel the account online using the Contact Us form or may call our customer service center during business hours, Monday-Sunday.  The customer did not cancel during the trial, so we attempted to collect the subscription fee.  After several attempts, we were able to process the subscription fee successfully.

    The customer claims that he canceled the account before the trial ended.  On 9/5/2023, the customer called and waited less than a minute.  The call was disconnected before he spoke with a representative.  On 10/27/2023, we received an email requesting a refund.  The customer also sent several emails on 10/28/2023 and 10/30/2023.  Due to a system outage, the customer's email did not receive a response until 11/2/2023.  Since the subscription fee was valid, we sent an email requesting that the customer complete and return a refund application.  The refund application was not returned.

    We apologize for the delay in answering the customer's email.  Although the charges were valid, we have granted a refund of all charges due to the inconvenience.  Please let us know if there are further questions.

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