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Business Profile

Mortgage Lenders

AmeriHome Mortgage Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AmeriHome Mortgage Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmeriHome Mortgage Company has 19 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      AmeriHome has contacted us via email to discuss our concerns. We are hoping it will get resolved through this process. 


      Regards,



      ******* D*****








































      ansferred to a new servicer.

      Requests made for contact VIA EMAIL have gone ignored by AmeriHome. They called me on June 21, 2025. I tried to contact the number THREE TIMES, and it disconnects me since my mortgage loan is no longer with AmeriHome. It says "Your mortgage has transferred to a new servicer. Please contact your new servicer for anything regarding your mortgage."

      ServiceMac is not at fault about the mistakes made by AmeriHome. They correctly have listed the payments for the property taxes for the correct entities due in December 2025.

      We want AmeriHome to fix their mistakes by making a escrow account deposit in the amount of $8,100 for the substantial escrow shortage, an apology for the mental health and anguish put on us to find ways to make our mortgage payments on time to cover their mistakes, and another $3,000 to prevent this mistake happening again in our escrow account to our new servicer for our mortage.

      Business Response

      Date: 06/23/2025

      Thank you for forwarding Ms. D*****'s  concerns to our attention and allowing us the opportunity to respond.  AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Ms. D*****'s loan to ensure that herconcerns are addressed.  Upon completion of our review, an AmeriHome representative will issue a written response directly to the customer.

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mortgage company, Amerihome Mortgage is showing my May 2025 payment paid 30 days late, which it was not. My mortgage was sold from Amerihome to a new company called Service Mac and while my payment was paid on time, it did not post until after the loan was sold to the new company, which now shows a 30 days late payment, causing my credit score to drop over 100 points. I have attempted to reach Amerihome Mortgage multiple times, but the call is forwarded to Service Mac, who has no record of my late payment, but it shows on my credit report.

      The property address for my mortgage is *** **** *** ****, Galeton Pa (we have more than 1 property).

      Business Response

      Date: 06/18/2025

      Thank you for forwarding Mr./Mrs.C********'s concerns to our attention and allowing us the opportunity to respond.  AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mr.Mrs C********'s loan to ensure that his/her concerns are addressed.  Upon completion of our review, an AmeriHome representative will respond directly to the customer.

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint is not resolved.  When I received the last message requesting a response, I had not heard from Amerihome.  So I could not yet respond to the message. as well as the cost to close, total amount estimated at $8100. This was not mentioned at all during the numerous phone calls up to this point. I didn't have $8100 in cash So I used credit cards for every day life while saving as much cash as possible. When I was finally able to provide the statements they sent me documents that my payment would increase over $200 per month when originally it was going to drop $200 per month. I told them that was unacceptable to fix the problem. They got me a lower rate and reduced my payment to what they originally told me it would be but then asked for over $5100 at closing to cover costs when they previously told me it was a free loan. The credits from previous documents were removed. Including the $850 I had already paid for appraisals that I wasn't supposed to have in the 1st place. I told them to cancel the refinance and I'd take my business elsewhere.

      Business Response

      Date: 05/23/2025

      Thank you for forwarding K***** ******'s concerns to our attention
      and allowing us the opportunity to respond.  AmeriHome Mortgage
      LLC, ("AmeriHome”) strives to provide superior customer service and
      process all transactions in a timely and accurate manner.  Upon
      receipt of the BBB notification, our office is in the process of
      completing a thorough review of K***** ******'s loan to ensure that their concerns are
      addressed.  Upon completion of our review, an AmeriHome representative
      will respond directly to the customer.

    AmeriHome Mortgage Company is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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