Reviews
This profile includes reviews for AmeriHome Mortgage Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromAlex and Tamara T
Date: 06/26/2025
1 starAlex and Tamara T
Date: 06/26/2025
Review for AmeriHome Mortgage Company – ?????
We closed on the sale of our home on March 31, 2025. As part of the closing, AmeriHome Mortgage owed us a refund of escrow funds—over $4,000. That was nearly three months ago.
We were told a check had been mailed, but it never arrived. Since then, we’ve been caught in an infuriating loop of delays, vague responses, and empty promises. There is no formal escalation process, no sense of urgency, and absolutely no ownership of the problem. Every time we reach out, it’s as if we’re starting from square one.
This is not just poor service—it’s complete dysfunction. AmeriHome has held our money for months with no accountability. This kind of mismanagement should be a serious concern to any current or future customer.
If you’re considering doing business with AmeriHome Mortgage, don’t. There are far more reputable mortgage servicers out there who know how to manage escrow properly and treat customers with respect. Avoid this company at all costs.
AmeriHome Mortgage Company
Date: 06/30/2025
AmeriHome values all customer feedback. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.Review fromAddison S
Date: 06/23/2025
1 starAddison S
Date: 06/23/2025
They have been paying my taxes on another property two doors down from me. They said it would take 14 days for an answer. I waited the 14 days, called back and received the same answer. CUSTOMER SERVICE IS AWFULAmeriHome Mortgage Company
Date: 06/24/2025
Thank you for forwarding A****** ****** concerns to our attention and allowing us the opportunity to respond. AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Addison Steven's loan to ensure that the concerns are addressed. Upon completion of our review, an AmeriHome representative will respond directly to the customer.Review fromSophia T
Date: 05/30/2025
1 starVery disappointed with Amerihome Mortgage. I have an escrow account with them, but they failed to pay my property taxes and are now refusing to pay my homeowners insurance. Turns out the escrow wasn't set up properly on there end. This has caused a lot of stress and risk to my home. Poor service and lack of accountability.Review fromBrittney H
Date: 04/09/2025
1 starBrittney H
Date: 04/09/2025
This company paid our cancelled insurance policy's renewal after being advised of a new policy with a new company. Now we are being told our payment is increasing to cover the differential in our now negative escrow account. Amerihome has caused nothing but issues from selling our loan without advising and paying two home owners insurance policies when the initial was cancelled. We need some help getting resolution with our continued issues!AmeriHome Mortgage Company
Date: 04/10/2025
We are sorry to see that your experience has been less than satisfactory. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.Review fromLiz M
Date: 03/10/2025
1 starLiz M
Date: 03/10/2025
We have been waiting several months for them to refund us our money for them charging us for in home insurance after they paid our own home owners insurance premium for the year. Now we receive a letter our payment is skyrocketing! This company has caused our family nothing but financial harm. I hope others learn from our mistake.AmeriHome Mortgage Company
Date: 03/11/2025
We are sorry to see that your experience has been less than satisfactory. Our office would like to review your background information, however, we are unable to identify your unique information using your screen name alone. Kindly email us at [email protected], so we can be of further assistance.Review fromKatelyn C
Date: 10/03/2024
1 starKatelyn C
Date: 10/03/2024
Honestly, if I could leave this review without a star I would. I think this business is just a money-hungry scam. They change payments without notice, they always claim they "never received" any documents you send in which puts you in this endless loop. The customer service is a joke all they do is read the script and get attitudes when you try to ask any questions. My last payment was never actually applied to my account so on my new statement it showed I was due for 2 months, so when I called to question they claimed they never received my payment. Whatever you do, avoid this company at all costs. When my loan got sold to them I've had nothing but constant issues.AmeriHome Mortgage Company
Date: 10/04/2024
Thank you for forwarding Mrs. C******'s concerns to our attention and allowing us the opportunity to respond. AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mrs. C******'s loan to ensure that her concerns are addressed. Upon completion of our review, an AmeriHome representative will respond directly to the customer.Review fromMichael A
Date: 09/27/2024
1 starMichael A
Date: 09/27/2024
I’m about to lose my house because AmeriHome will not provide me with a letter stating I have never missed a
Payment. Very simple and all this has stemmed from a mistake they made!
I am writing to provide an explanation regarding my mortgage loan. Amerihome granted a forbearance period from April 2021 - April 2022 due to the financial hardships (losing my job) brought on by the COVID-19 pandemic.
Unfortunately, an error occurred during the lien amount calculation by Amerihome, resulting in my account being left in arrears by one full payment. Amerihome representatives assured me that this would not be an issue as long as I made the payments within the granted period. I have diligently adhered to this arrangement, ensuring that every payment was made on time.
I need a letter stating I have never missed a payment or been delinquent on my account for my new loan company. AmeriHome refuses to provide this letter for me.
We have to be out of our home next month and have a newborn baby with nowhere to go! All I need
Is a letter and we will have the mortgage for our new house that we are supposed to close on next month!
I have spoken to four different people at AmeriHome, all have been unsympathetic to my situation and have not helped me at all.
Stay away from AmeriHome!AmeriHome Mortgage Company
Date: 09/30/2024
Thank you for forwarding Mr. A*** concerns to our attention and allowing us the opportunity to respond. AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mr. A*** loan to ensure that his concerns are addressed. Upon completion of our review, an AmeriHome representative will respond directly to the customer.Review fromJeremy F
Date: 09/20/2024
1 starJeremy F
Date: 09/20/2024
This company is absolute trash. Customer service is absolute trash. Incredibly difficult to work with and get anything done. Prevented me from paying on a new mortgage because 4 years prior I had a different mortgage with them and my account was attached to the old loan. they would not delete my old account and could not register me a new account due to the old account. Pretty much told me tough luck.AmeriHome Mortgage Company
Date: 09/23/2024
Thank you for forwarding Mr. F*******'s concerns to our attention and allowing us the opportunity to respond. AmeriHome Mortgage LLC, ("AmeriHome”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Upon receipt of the BBB notification, our office is in the process of completing a thorough review of Mr. F*******'s loan to ensure that his concerns are addressed. Upon completion of our review, an AmeriHome representative will respond directly to the customer.Review fromBinara K
Date: 09/12/2024
1 starBinara K
Date: 09/12/2024
I bought my house in January 2023. Amerihome took over my loan soon after. I had setup Auto pay for the whole time with Amerihome. In April 2024, Amerihome had sold it to Freedom Mortgage. I found out later, but that isn't the problem.
Amerihome received my payments on time with no issues and they gave my loan to Freedom Mortgage, but they had charged me a late fee, which has added to my current account with Freedom Mortgage. Not only that, but they had reported to the Credit Bureaus, which effected my credit score.
Obviously with Auto pay, I didn't miss a payment. I've been trying to reach someone for months regarding this problem to resolve the issue. It's impossible to reach to a person, literally! It isn't even about the late fee, but the fact that they reported it, when I had not missed any payment. My credit score was affected by it.
Be very careful with this shady company.
I hope someone will reach out to me regarding this matter. I really don't want to get Lawyers involved.AmeriHome Mortgage Company
Date: 09/16/2024
AmeriHome values all customer feedback. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.Review fromMelissa H
Date: 08/29/2024
1 starMelissa H
Date: 08/29/2024
This company will do anything to TAKE your money and everything to AVOID giving it back. A mistake in my local tax office removed an exemption I had, which resulted in nearly doubling my 2023 property taxes. My escrow account didn't have enough funds in it Jan 2023 bc of this. AmeriHome DID NOT NOTIFY ME, paid the difference, then sent me a statement in APRIL saying I had an escrow shortage of -$3,330 and they were raising my monthly payment $500 until it was paid back. I was completely blindsided by this and had no idea. If they reached out to me in January when the tax bill was higher than expected, I would have just paid the difference out of pocket. Incredibly shady that now I'm paying them back WITH INTEREST for something they intentionally didn't/delayed telling me about.
I contacted my tax office, confirmed it was a mistake, got the exemption reinstated, got a refund for the over-charge, deposited the refund check directly into my AmeriHome escrow account assuming it would all be resolved. It has now been over 5 months of paying an extra $500/month for a mistake from them and the tax office that I had nothing to do with. They have been incredibly unhelpful in getting it resolved. I was told to wait until October of this year when a new tax bill becomes available for them to update my statement to the correct tax lines and "provide a refund on escrow overpayments" but I'm not holding my breath that will come easily given this mess. A total nightmare, I'm going to jump ship and refinance with another company the second I can.AmeriHome Mortgage Company
Date: 08/30/2024
AmeriHome values all customer feedback. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.
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