Reviews
This profile includes reviews for AmeriHome Mortgage Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 95 Customer Reviews
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Review fromGill R
Date: 08/17/2022
5 starsI had a wonderful experience refinancing my mortgage with AmeriHome. The team that helped me were M*** **, L**** **, and E**** *******. They were extremely professional, friendly, and and guided me through each step in the process. I can't recommend them enough!Review fromMichael J
Date: 08/16/2022
2 starsMay I suggest making it much easier for insurance agents to speak to an actual person than AmeriHome has made it. It is almost impossible to get in to contact with anyone other than a machine, or anyone that can assist. Lack of human access has put our mutual client at risk of having lapse in coverage because of an issue caused by AmeriHome, and it took us literally hours to get in contact with one person to acknowledge the issue caused, and agree to assist to fix it. Easier access would be very beneficial for all involved. Just two cents from a partner that helps service your clients.
Thank you!
AmeriHome Mortgage Company
Date: 08/17/2022
We are sorry to see that your experience has been less than satisfactory. Our office would like to review your background information. However, I am unable to identify your unique information using your screen name alone. Kindly email me at [email protected], so I can be of further assistance.
K***** ****
Workflow Coordinator,
Office of the President
Amerihome Mortgage Company, LLCReview fromRo A
Date: 08/14/2022
1 starAmeriHome is the WORST!!! If I can rate them as “0”, I won’t hesitate. Their customer service gave me a wrong information about refinancing, I ended up missing a better rate than what I have now, which could have help me save a lot. I was even blamed that I should have done my research by their customer service. As a first time homeowner, we rely that this “experts” will guide us through navigating mortgage refinancing, etc., turned out they deceive you. After I had written an email to them stating what happened, AmeriHome immediately sold my loan to other lender! I never get a response back nor get contacted. Your company disappoints a lot of people. You treat your customers like nothing and I could only hope that how you treat your customers don’t come back to you.AmeriHome Mortgage Company
Date: 08/17/2022
We are sorry to see that your experience has been less than satisfactory. Our office would like to review your background information. However, I am unable to identify your unique information using your screen name alone. Kindly email me at [email protected], so I can be of further assistance.
K***** ****
Workflow Coordinator,
Office of the President
Amerihome Mortgage Company, LLCReview fromErin M.
Date: 08/10/2022
1 starThe absolute worst! They keep placing lender purchased insurance on our account when we have proved over and over again we do not need flood insurance or wind insurance. We have submitted documentation several times and confirmed with our insurance company that we are not in a flood/wind zone. They forced us to pay DOUBLE our mortgage payment and said they could only credit us back at the end of the year. Two months later they have made the same mistake again and we are being charged double the payment for the lender placed insurance. We have spent hours on the phone with people who have no idea what they are talking about and sent many messages and faxes with no response or resolution. At this point we may need an attorney, there is no way to get through to them. Avoid this company at all costs!Review fromChelsea B
Date: 08/09/2022
2 starsAmeriHome Mortgage took over my loan on my new build home in November 2021. The first real estate bill was sent to them based on land only and it was paid in November. The county sent a supplemental bill once taxes were recalculated to include the house. I received a delinquent notice for the supplemental bill in March of 2022. I called the county and was told it happens all the time with new builds and to contact my mortgage company. When I contacted AmeriHome the girl in customer service told me to send them the bill and they would take care of it from my escrow account. The online portal wouldn't allow me to upload documents and I called them back to notify them and they couldn't help me fix it but instead told me to just fax it to them. I faxed to the number they provided. So I assume everything was good. July of 2022 I receive a letter from an attorney saying it was never paid and is in collections and now has added fees. When I called AmeriHome to find out why it was never paid they said they had no records of the bill or me contacting them and that it was my responsibility. I asked to speak to someone else and was again told it wasn't their problem and it sounded like the "only reason I was blaming them is because my bill was delinquent!" I've paid all payments to them on time and they have no right to speak to customers that way. I was told I had to pay the bill with fees and the only way to try to get the fees refunded was to submit an request in writing and send it to a PO box. Which I'm sure they will claim they have no record of receiving!AmeriHome Mortgage Company
Date: 08/10/2022
AmeriHome values all customer feedback. We received your information and are reviewing the background in our effort to provide a swift resolution. We kindly appreciate your patience.
K***** ****
Workflow Coordinator,
Office of the President
Amerihome Mortgage Company, LLC
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