Business Profile

New Auto Parts

CarParts.com, Inc.

Headquarters

Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

490 total complaints in the last 3 years.
164 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Business Response
Date: 07/20/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $58.73 on 7/20/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21964798

I am rejecting this response because:

Sincerely,

***** *********old The Warehouse Needs To Inspect The Parts And Then It Could Take 30 Days For Them To Inspect The parts , Then Told The Warehouse Was Backed Up. So I Filed A Dispute With My Credit Card About Them 6-27-24 . On 6-28-24 Carparts.com Gave Me Back $ 9.72 From That ** Compressor Kit Only . But That Kit Cost Me $ *****. And They've Said Nothing About The Rest Of My Money
Business Response
Date: 07/18/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $125.75 on 6/28/24 with Refund Transaction ID#5nrw77cm ($9.72) and on 7/12/24 with Refund Transaction ID#******** ($116.03) for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Customer Answer
Date: 07/18/2024
I Will *** Something For The Return Of 1 Compressor And 1 Kit , But Not For Taxes Or That First Compressor , Shipping I All Ready Paid For , I Don't Want To Leave No Bad Taste Or Ill Will ,But $125 I Can't Except . You Can't Send Me Email That The Kit Was $ ***** Then Charge My Card $47.52 , And Only Give Me $9.72 Back NO. The Compressor $ ****** And Charge My Card $152.57 Total $ ******. The First Compressor Came With A Gritty Powder In That Box I'm Not ***ing For That Return Of That ,But Only The Return Of 1 Kit And 1 Compressor Return And That Shipping Of 1 Compressor And 1 Kit Isn't Costing No $ ***** And Remember You Can't Charge My Taxes On These

Customer Answer
Date: 07/26/2024

Complaint: 21964798

I am rejecting this response because:

Sincerely,

***** ********* You make it like you've given me $116.03 ,$125.75 And $9.78 That's a Total of $241.75 .Stop Acting Like This ,why would you give back an over payment By $41.70 . When You Have Problems Giving me Back what I actually Paid $200.08 So Yes I Reject Your Response
Customer Answer
Date: 08/12/2024

Complaint: 21964798

I am rejecting this response because:

Sincerely,

***** *********
Customer Answer
Date: 08/12/2024

Complaint: 21964798

I am rejecting this response because:

Sincerely,

***** *********
Customer Answer
Date: 08/12/2024
I Reject Carparts.com Response From The BBB Email Sent To Me At 10:59 Am 8-12-24 That They've Given Me $125.75 . The Total Cost To Me Was $200.08 You Are Not Going ********* Of $ ***** For Shipping And Handling . I Paid The Shipping And Handling For An AC Compressor And The Kit . The First Compressor Came With A Gritty White Powder In The Box And On That Compressor .That Compressor Has Moving Parts That Grit Powder Would Have Destroyed Any Bearing If I Had Used It "So There" That Part Came From You To Me Defected !!!. So All Shipping Cost Was On You Not Me. Even Though I Returned Them All At The Same Time You Can Not Charge Me For Shipping Or Handling Or RETURN Of That First AC Compressor Because It Was Defected !!! From The Start , And That Compressor Kit Weighed Almost Nothing ,To Ship or Return You're Not Going ********* No You OWE Me AT Least Another $ *****
Business Response
Date: 08/24/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As noted, our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." Thus, the parts were returned because they are not needed anymore.

While we did not charge you for the return of the original (1st) part#REPFD191153 (A/C Compressor). Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Customer Answer
Date: 08/26/2024

Complaint: 21964798

I am rejecting this response because: Regardless If You hadn't Sent Me That First AC Compressor With A Gritty Powder In The Box And On That Compressor . That's Considered A Defected PART. That's Why You Sent Me A Replacement . So That Return Is At Your Expense . If The 1st Ac Compressor Came Without That White Gritty Powder In The Box It Would Have Not Been Replaced . So If Your Not Responsible For Returns That Are Not Defective , Then I'm Responsible For Is The Return Of 1 One Ac Compressor And 1 One Compressor Kit . The Defective Part Return Is Your Responsibility .. Regardless The Reason I Sent The Parts Back . If The First AC Compressor Wasn't Defected , Then I Would Have Only Got 1 AC Compressor And 1 Kit , And That All That Would Have Been Sent Back To You .

Sincerely,

***** *********
Customer Answer
Date: 09/05/2024

Complaint: 21964798

I am rejecting this response because:

Sincerely,

***** ********* I Took The Least Cost To Return 1 AC Compressor And 1 Compressor Kit The ***** So 1 AC Compressor Return Was $36.25 1 Compressor Kit Return Was $23.52 Now Subtract This From The Amount I Paid $200.08 = $140.31. NOT This $125.75 You Given Me , With That Said You Still Owe Me $14.56 I Have The ***** Receipt And All Three Return Charged Amounts
Customer Answer
Date: 09/05/2024

Complaint: 21964798

I am rejecting this response because:
I Took The Least Cost To Return 1 AC Compressor And 1 Compressor Kit The ***** So 1 AC Compressor Return Was $36.25 1 Compressor Kit Return Was $23.52 Now Subtract This From The Amount I Paid $200.08 = $140.31. NOT This $125.75 You Given Me , With That Said You Still Owe Me $14.56 I Have The ***** Receipt And All Three Return Charged Amounts

Sincerely,

***** *********
Business Response
Date: 09/05/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As noted, our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part."

Thus, we did not charge you for the return of the original (1st) part#REPFD191153 (A/C Compressor). Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Business Response
Date: 08/10/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as previously noted, the total refund issued is for $125.75 only; the amount in the bracket is just an itemization of the refunds as they were issued on different dates.

While Our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Business Response
Date: 07/26/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $125.75 on 6/28/24 ($9.72) with Refund Transaction ID#5nrw77cm for Part#GPD9431907 and on 7/12/24 ($116.03) with Refund Transaction ID#******** for Part#REPFD191153. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Our Policy, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part."

Thus, we may issue an additional refund for Part#GPD9431907 once the result for the dispute cases filed have been provided. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Business Response
Date: 09/14/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, the chargeback you have filed with your bank has now been decided upon and it was in your favor. May we advise you to coordinate with your bank for the refund. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Customer Answer
Date: 09/17/2024

Complaint: 21964798

I am rejecting this response because: I Wasn't Expecting A Full Refund !! I Want To Pay Some Of The Cost ? So Would You Please Call Me ************ Because I Want To Be Fair With Carparts.com Thank You

Sincerely,

***** *********
Customer Answer
Date: 09/17/2024

Complaint: 21964798

I am rejecting this response because:
I Wasn't Expecting A Full Refund !! I Want To Pay Some Of The Cost ? So Would You Please Call Me ************ Because I Want To Be Fair With Carparts.com

Sincerely,

***** *********
Business Response
Date: 10/05/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, we will have one of our agents contact you or you may call us at **************. Thank you.
Customer Answer
Date: 10/07/2024

Complaint: 21964798

I am rejecting this response because:

Sincerely,

***** ********* They Haven't Said Nothing In This Response Nothing So ******* Please Just Close The Case .I Call You Last Week To Just Go On And Close This Case Thank You
Initial Complaint
Date:07/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for a refund for awhile. Parts returned and received June 25, 2024 and still nothing. We are being delayed to get our car running ball they are taking forever to give us our REFUND. THEY HAVE THEIR BRAND NEW ITEMS BACK ,NOW REFUND US! I I have been patient with them but not anymore. Keep telling me to look for an email in 24 -48 hours. It has been way longer! Do not order parts here!!!
Business Response
Date: 07/18/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $295.49 on 7/12/24 with Refund Transaction ID#******** ($151.85) and on 7/15/24 with Refund Transaction ID#******** ($143.64) for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a driver side mirror for my truck for the amount of $193.20 on June 11, 2024. I received the WRONG item on June 14, 2024. I returned the wrong item. The "warehouse" received my item on June 21, 2024. I have reached out to customer service and keep getting told the same thing over and over again. That they have not inspected it yet, they are running behind on that and as soon as it gets inspected they will issue a refund. It's now July 6, 2024 and still nothing as far as a refund.
Business Response
Date: 07/18/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $193.20 on 7/12/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My teenage son ordered a dashboard cover for his first (used) car and the one he received had a cutout for an in-dash speaker. The description and picture on the site did not mention or show the cutout, so he requested an RMA and reordered the correct item which arrived a week later in perfect condition. The problem is that we sent back the incorrect item a month ago and have not yet received a refund. My husband contacted customer service several times and they confirmed that they received the returned part on 6/14/24, however they keep saying it has not gone through the inspection process yet so they cannot issue the refund. Their response specifically stated that this process takes 3-5 days from receipt of the returned item. It has been nearly a month! My husband requested to speak to someone directly and they wrote back that they unsuccessfully tried calling him, however he never got a call from them. He double checked his missed call log and there was no record of them ever trying to reach him. I am extremely frustrated and my teenage son, who used his own earnings from his after school job, is very upset about losing his money. This is ridiculous, we want our refund!!!
Business Response
Date: 07/18/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $235.70 on 7/18/24 with Refund Transaction ID#qfh9dw3g for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Not received a refund. Item was returned via a confirmation by FEDX on June 10th. Carparts claims on their web site see here Refunds are normally processed and credited within 7 business days after your return was received and inspected. You will receive a "credit approved" e-mail the day your refund is processed. I have called 3x with the 2nd phone call June the 26 was told ***** hrs I would have my refund. 3rd phone call was told it would be escalated, with no follow up email. So almost 30 days later I am filling this complaint.
Business Response
Date: 07/18/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $93.05 on 7/18/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Carparts.com Original order#***************** Total $310.25 I purchased a rotor and brake kit from this company. The items did not fit my vehicle as described. It was returned unused via the company's Return Merchandise Authorization #RMAM00003645365 and the return was delivered to them via ***** on Thursday 6/6/24 @ 5:29pm. (Proof of return attached below)After not receiving a refund I contacted the company on 6/21/24. Customer support stated that they must first inspect all returns and will issue a refund after inspection. It is now July 6th. They have had the return for a month and per their customer support today have still not inspected the item. She stated that they will do so and issue a refund within 2 days. As this is not the first time I was assured a refund would be forthcoming I am notifying the BBB. After reading other BBB complaints of theirs. It seems this is common practice to not issue timely refunds. It also appears they quickly issue refunds after BBB complaints and then comment they have done so. Most of the refund dates provided are after the BBB report is made. This company needs to do better and treat their customers better. We were waiting for this refund to purchase the correct size rotors and this delay in refund has been a safety inconvenience!
Business Response
Date: 07/18/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $279.78 on 7/10/24 with PayPal Refund Transaction ID#***************** ($126.08) and PayPal Refund Transaction ID#***************** ($153.70) for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an alternator that I purchased. ***** never scanned the return label but had a pick up reference for my home. When I called customer service they told me I had to call *****. I asked to speak with a supervisor and two weeks went by and they called me back. He told me I had to retrieve the tracking number, which should be in the system, and wait for *****. Why should I have to do this? This isn't fair and I shouldn't have to wait a month for a refund. This is ridiculous. Two weeks for a supervisor to call me back and now I want my refund.
Business Response
Date: 07/13/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $129.10 on 7/10/24 through ZIP for your Order (ID#*********. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Initial Complaint
Date:07/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21942868

I am rejecting this response because:

Sincerely,

******** Elem
I have sent the screenshot from my bank. I do not have order information because I I did not place the order and I dont have an item because it was not delivered to me. All I have is the card info that was used. I won't have order information if someome used my card for fraud.
Business Response
Date: 07/13/2024
We sincerely apologize for the inconvenience, however we could not locate your order using the information that you have provided. Hence, may we request you to provide us with any reference#/information relative to your order(Payment Transaction #, Order ID#, PO#, RMA#, tracking#, e-mail address that was used in placing the order, delivery address, Order date...). Please let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Business Response
Date: 08/01/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, we were able to locate the order that you are pertaining to however there's an on-going chargeback filed for the transaction; we're awaiting for the resolution. While may we advise you to coordinate with your bank and local authorities to report this instance. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
Customer Answer
Date: 08/01/2024

Complaint: 21942868

I am rejecting this response because:

Sincerely,

******** Elem
Initial Complaint
Date:07/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Business Response
Date: 07/12/2024
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $69.19 on 7/12/24 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Business Response

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

CarParts.com, Inc. is BBB Accredited.