Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  Carparts.com, Inc.

  67 Whitson Street Hempstead, NY 11550-5420

• 

  CarParts.com, Inc.

  68902 National Rd Quaker City, OH 43773

• 

  CarParts.com, Inc.

  10880 Kenwood Road Cincinnati, OH 45242

• 

  CarParts.com, Inc.

  2300 Gilbert Avenue Cincinnati, OH 45206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong parts. I had it verified by 3 mechanics before they were even ordered! I was sent the wrong parts and only got $60 of my refund instead of the $263 I paid! The parts were not used they werent even taken out of the box because it was the wrong parts! I am being blamed in ordering the wrong parts. However as stated above it was checked numerous times! I got sent the wrong parts with their accident and now there keeping my $200 that Im owed

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $235.39 on 7/15/24 ($30.94) with Refund Transaction ID#********, on 7/15/24 ($30.94) with Refund Transaction ID#******** and on 7/22/24 ($173.51) with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a car part on June 10th 2024, Carparts.com received the part on June 13th 2024. Carparts.com informed me that after they receive the return it will take 1-7 business day to receive a refund. I spoke to someone twice about the delayed return payment. As of July 16th 2024 I still haven't received a refund.

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $388.64 on 7/1/24 ($205.25) with Refund Transaction ID#******** and on 7/18/24 ($183.39) with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fuel pump for my husbands car. The picture of the part matched perfectly so I ordered it. Well when we received the part it wasnt the one that was pictured the electric hookup was different and so was the fuel like hookup. The pump itself was also too big. I returned the part and was told my refund would be issued within at most 7 days. It has been 7 days and when I contacted car parts.com they just keep changing the time frame. At first it was 7 days then 14 days now Im being told 30 days just to inspect the part. I need my refund and they just keep giving me the run around

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $90.72 on 7/22/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply dissatisfied with my experience with carparts.com. On April 14th, 2024, I purchased an air compressor for my car, which turned out to be defective after paying for installation. Since June 4th, carparts.com has acknowledged the issue and offered a replacement, but as of now, the replacement has been out of stock for six weeks. They also offered a refund, but to return the defective product, I would need to pay for additional labor to uninstall it, and I do not have a replacement compressor to install.I understand that carparts.com does not cover labor costs, which I am not requesting. However, I am currently facing extreme discomfort driving in ************************************************************************************** and there is no clear ETA on when a replacement will be available. Despite receiving an email promising a replacement product of a different brand, carparts.com has failed to honor this commitment when I tried to proceed with that option.Given the industry carparts.com operates in, where the majority of products they sell require labor for installation, they need to change their policy or improve their product quality to prevent situations like this. It's unreasonable for customers to bear additional labor costs due to defective products and delayed replacements.This entire situation has been a nightmare. While I respect carparts.com's policy on labor reimbursement, every step I need to take involves additional labor costs. Being without a replacement for over six weeks is unacceptable given the circumstances.

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as much as we want to provide you a replacement, the part is Out of Stock. While Our Policy states, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 60 days of purchase. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 60 calendar days for all products, regardless of the party at fault." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 21982904
  
  I am rejecting this response because:
  The response has absolutely nothing to do with my complaint, its as though they didnt even take the time to read it. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that the Replacement order (ID#********* has been processed and the part (NP4711569) was shipped through ***** tracking#************ and is currently IN TRANSIT to your address, *************************************************************************************, with an ETA on Monday 8/12/24 by end of day. You may track the shipment at (*****************************************************************************************). Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  Although the resolution was because of my persistence and continued dissatisfaction I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had place an order online to purchased auto parts for my vehicle. Approximate few months later the part started to fail. Ive been trying to get my part replace, the customer service is horrible. When I try to reach the corporate office I can never get connected to speak to someone about my issues that I have. Its a shame that an **************** out source the call center to another country. Whenever I am connected to those representatives they dont have a clue on how to do their job, its almost like they are reading a script of a computer screen because they say and repeat the same words over and over again.

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that a replacement order (ID#********* has now been processed and the parts (Part#RB604108, 2pcs) will be shipped through ***** tracking#************. You may track the shipment through (*****************************************************************************************). Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21979538
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I would like to have a phone call by someone at the corporate office 

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, may we please know as to what is the reason for the request so we can relay the information? Thus, you may contact our **************** Team at **************.
  
  While the Replacement order (ID#********* was confirmed as completely delivered through ***** tracking#************ on Monday 7/29/24 at 11:29 AM at your address in *************************************************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED item: JUNE 11, 2024: ORDER NUMBER :CPZ241632207670359 : UNDER PHONE NUMBER *********** WHICH IS MY OLD NUMBER.1. XP5224 IRIDIUM XP SERIES SPARK PLUG, SOLD INDIVIUALLY (4) $7.49 EACH TOTAL $***** 2. ALTXP5224 AUTOLITE SPARK PLUG (4) $7.49 EACH TOTAL $ ***** I RETURNED ITEMS ON JUNE 22,2024 COMPANY RECIEVED ITEMS JUNE 24,2024 I WAITED 5-10 BUSINESS DAYS FOR MY REFUND TODAY IS JULY 12,2024 AND I HAVE STILL NOT RECIEVED MY REFUND AFTER SEVERAL CALLS AND ATTEMPTS TO SPEAK TOP A SUPERVISOR TO EXPEDITE THE PROCESS THAT IS WELL OVERDUE ACCORDING TO THEIR OWN REFUND POLICY

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $64.42 on 7/15/24 with PayPal Refund Transaction ID#***************** ($32.21) and PayPal Refund Transaction ID#***************** ($32.21) for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
   

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my return has been sitting in the warehouse since June 19th! After several conversations with the customer service they were at no help to me. They just told me that the warehouse has my return and they cannot issue a refund until it's been inspected. They didn't bother to reach out to the warehouse or anything just told me to be patient. After almost a month I'm now going to have to file a dispute with my bank. Never shopping here again

  

  Business Response

  Date: 07/20/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $51.73 on 7/12/24 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered brakes from this place in May. Without opening the package they came in realized I didnt need them. I was approved for a return until 6/11/24. ***** shows the package made it back to the warehouse 6/7/24. As of today 7/9/24 I have not received my refund. This is terrible customer service,I shouldnt have to chase down a business for my money back. I held up my end of the deal do you part. RMA ID *********

  

  Business Response

  Date: 07/20/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $58.73 on 7/20/24 with Refund Transaction ID#******** for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased An Ac Compressor And Kit From Carparts.com 6-4-24 . For the compressor they Charged My Credit Card $ ****** , For The Kit $ ***** . Total $ ******.The First Compressor Came With A Crysal Powder In The Box With The ** Compressor. I Didn't Know What that powder was called them , they sent me a replacement . The Second compressor came , So I Was Having The Car That The Ac Compressor And kit Was To Be Installed On To Have The Car Smog Test Then Put The Ac Compressor And Kit On At The Mechanic Shop But During Smog The Car Started Smoking Failing The Smog Test. So That Car Can't Be Registered . Told Carparts.com About The Problem That The Car Cant be Registered, They Sent Me Lables To Return The 3 Parts 2 Compressors and 1 Kit Tracking Numbers # ************ , #*********** And #************ Of These 3 Parts None Were Ever Taken Out of their Boxes The Return Was Received At Car Parts Warehouse June 18 And 19 - 2024. I Had Not Received Any Response About my refund , Just Being Told The Warehouse Needs To Inspect The Parts And Then It Could Take 30 Days For Them To Inspect The parts , Then Told The Warehouse Was Backed Up. So I Filed A Dispute With My Credit Card About Them 6-27-24 . On 6-28-24 Carparts.com Gave Me Back $ 9.72 From That ** Compressor Kit Only . But That Kit Cost Me $ *****. And They've Said Nothing About The Rest Of My Money

  

  Business Response

  Date: 07/18/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $125.75 on 6/28/24 with Refund Transaction ID#5nrw77cm ($9.72) and on 7/12/24 with Refund Transaction ID#******** ($116.03) for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 07/18/2024

  I Will *** Something For The Return Of 1 Compressor And 1 Kit   ,  But Not For Taxes Or That First Compressor , Shipping I All Ready Paid  For , I Don't Want To Leave No Bad Taste Or Ill Will ,But $125 I Can't Except . You Can't Send Me Email That The Kit Was $ ***** Then Charge My Card $47.52  , And Only Give Me $9.72 Back NO. The Compressor  $ ****** And Charge My Card $152.57 Total $ ******. The First Compressor Came With A Gritty Powder In That Box I'm Not ***ing For That Return Of That ,But Only The Return Of 1 Kit And 1 Compressor Return And That Shipping Of 1 Compressor And 1 Kit Isn't Costing No $ ***** And Remember You Can't Charge My Taxes On These 

   

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $125.75 on 6/28/24 ($9.72) with Refund Transaction ID#5nrw77cm for Part#GPD9431907 and on 7/12/24 ($116.03) with Refund Transaction ID#******** for Part#REPFD191153. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Our Policy, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part."
  
  Thus, we may issue an additional refund for Part#GPD9431907 once the result for the dispute cases filed have been provided. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********* You make it like you've given me $116.03 ,$125.75 And $9.78 That's a Total of $241.75 .Stop Acting Like This ,why would you give back an over payment By $41.70 . When You Have Problems Giving me Back what I actually Paid $200.08 So Yes I Reject Your Response 

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as previously noted, the total refund issued is for $125.75 only; the amount in the bracket is just an itemization of the refunds as they were issued on different dates. 
  
  While Our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 08/12/2024

  I Reject Carparts.com Response From The BBB Email Sent To Me At 10:59 Am 8-12-24 That They've Given Me $125.75 . The Total Cost To Me Was $200.08 You Are Not Going ********* Of $ ***** For Shipping And Handling . I Paid The Shipping And Handling For An AC Compressor And The Kit . The First Compressor Came With A Gritty White Powder In The Box And On That Compressor .That Compressor Has Moving Parts That Grit Powder Would Have Destroyed Any Bearing If I Had Used It "So There" That Part Came From You To Me Defected !!!. So All Shipping Cost Was On You Not Me. Even Though I Returned Them All At The Same Time You Can Not Charge Me For Shipping Or Handling Or RETURN Of That First AC Compressor Because It Was Defected !!! From The Start ,  And That Compressor Kit Weighed Almost Nothing ,To Ship or Return You're Not Going ********* No You OWE Me AT Least Another $ *****

  

  Business Response

  Date: 08/24/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As noted, our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." Thus, the parts were returned because they are not needed anymore. 
  
  While we did not charge you for the return of the original (1st) part#REPFD191153 (A/C Compressor). Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 21964798
  
  I am rejecting this response because: Regardless If You hadn't Sent Me That First AC Compressor With A Gritty Powder In The Box And On That Compressor . That's Considered A Defected PART. That's Why You Sent Me A Replacement . So That Return Is At Your Expense . If The 1st Ac Compressor Came Without That White Gritty Powder In The Box It Would Have Not Been Replaced . So If Your Not Responsible For Returns That Are Not Defective , Then  I'm Responsible For Is The Return Of 1 One Ac Compressor And 1 One Compressor Kit . The Defective Part Return Is Your Responsibility .. Regardless The Reason I Sent The Parts Back . If The First AC Compressor Wasn't Defected , Then I Would Have Only Got 1 AC Compressor And 1 Kit , And That All That Would Have Been Sent Back To You .
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 09/05/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As noted, our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." 
  
  Thus, we did not charge you for the return of the original (1st) part#REPFD191153 (A/C Compressor). Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********* I Took The Least Cost To Return 1 AC Compressor And 1 Compressor Kit The ***** So 1 AC Compressor Return Was $36.25 1 Compressor Kit Return Was $23.52 Now Subtract This From The Amount I Paid $200.08 = $140.31. NOT This $125.75 You Given Me , With That Said You Still Owe Me $14.56 I Have The ***** Receipt And All Three Return Charged Amounts

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  

  I Took The Least Cost To Return 1 AC Compressor And 1 Compressor Kit The ***** So 1 AC Compressor Return Was $36.25 1 Compressor Kit Return Was $23.52 Now Subtract This From The Amount I Paid $200.08 = $140.31. NOT This $125.75 You Given Me , With That Said You Still Owe Me $14.56 I Have The ***** Receipt And All Three Return Charged Amounts
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 09/14/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, the chargeback you have filed with your bank has now been decided upon and it was in your favor. May we advise you to coordinate with your bank for the refund. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 21964798
  
  I am rejecting this response because: I Wasn't Expecting A Full Refund !! I Want To Pay Some Of The Cost ? So Would You Please Call Me ************ Because I Want To Be Fair With Carparts.com Thank You 
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:

  I Wasn't Expecting A Full Refund !! I Want To Pay Some Of The Cost ? So Would You Please Call Me ************ Because I Want To Be Fair With Carparts.com
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 10/05/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, we will have one of our agents contact you or you may call us at **************. Thank you.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 21964798
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********* They Haven't Said Nothing In This Response Nothing So ******* Please Just Close The Case .I Call You Last Week To Just Go On And Close This Case Thank You

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a refund for awhile. Parts returned and received June 25, 2024 and still nothing. We are being delayed to get our car running ball they are taking forever to give us our REFUND. THEY HAVE THEIR BRAND NEW ITEMS BACK ,NOW REFUND US! I I have been patient with them but not anymore. Keep telling me to look for an email in 24 -48 hours. It has been way longer! Do not order parts here!!!

  

  Business Response

  Date: 07/18/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $295.49 on 7/12/24 with Refund Transaction ID#******** ($151.85) and on 7/15/24 with Refund Transaction ID#******** ($143.64) for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.