Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarParts.com, Inc. has 42 locations, listed below.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  CarParts.com

  1301 Avenue T Grand Prairie, TX 75050-1212

  
• 

  Parts Train

  3716 Astoria Blvd Astoria, NY 11103-3657

• 

  CarParts.com, Inc.

  68902 National Rd Quaker City, OH 43773

• 

  CarParts.com, Inc.

  10880 Kenwood Road Cincinnati, OH 45242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned 3 of the 4 items I purchased unused and in their original boxes and filed a return on 4/3 and 4/6. I recieved the *** authorization (attached) with estimate refund amounts. I shipped the items a few days later and I called carparts.com and they confirmed receipt of the returned items and their site also confirmed receipt. If you look at the tracking on both labels its been over 7 business days since ***** processed and delivered the returns to carparts.com (also attached). Carpart.com has not followed through with their refund times and I have heard nothing. They also have misadvertised by saying "It will take 1-7 business days for your financial institution to post the credit back into your account, starting from the day the shipping carrier scanned your items(s)". Its been over 3 weeks since they were scanned and almost 2 weeks since carparts.com have had the items. I called their customer support and I could not get through several times. I finally was able to speak to a representative last Friday who admitted that they should have issued the refund by now and they are in the wrong however I still have no refund or follow up call. I recorded that phone call and the representative knows I recorded it so it would be admissible in cases - can send that 5mb mp3 recording to BBB if needed but its proof of them saying I need to have my refund. I need my promised partial refund of ****** and ****** totaling ******.

  

  Business Response

  Date: 05/10/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $355.89 on 5/8/23 with PayPal Refund Transaction ID#***************** for your returned parts. Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let ** know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March the 22nd I ordered multiple parts that added up to over a $1000.00 dollars and received the majority of them on diffrent days . The largest of the items was not delivered. I contacted their customer service department ten times and each time was pulled in circles never getting results. I finally called and canceled the remaining part of the order over 8 days ago and was promised a refund. As of today I am still waiting for my refund. This company is the worst. No customer service no action and no results. Where is my refund? Car parts are scammers for sure. Don't ever order from this company.

  

  Business Response

  Date: 04/29/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $375.35 on 4/9/23 ($50.00) with Refund Transaction ID#******** as ********************** and on 4/26/23 ($325.35) with Refund Transaction ID#f3twxhgm for Part#A130106 that you did not receive. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let ** know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.
  
  

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two brake calipers from them on 4-5-2023, and the company sent wrong items. I returned them 4-11-23 and company received back on 4-14-23, yet they won't issue refund. Their policy is ***** hours, and it has been more than that. I have asked them via email and calls, and they just keep saying to allow more time.

  

  Business Response

  Date: 04/29/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $220.64 on 4/11/23 ($30.00) with Refund Transaction ID#******** as **********************, o 4/23/23 ($100.08) with Refund Transaction ID#******** for Part#P15L4949 and ($90.56) with Refund Transaction ID#******** for Part#P15L4949 that were returned. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.
  
  While a Replacement (Order #********) has been processed and sent for part#REPF161304 through ***** tracking#************ on Tuesday 4/11/2023 at 11:08 am at your location in ***********************************************************************. Kindly let ** know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a catalytic converter for $303.51 on march 29,2023 but returned because it was faulty.This business guaranteed me full back I received a refund.Please help me get my refund back.

  

  Business Response

  Date: 04/29/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $303.51 on 4/20/23 with Refund Transaction ID#mcmrymgc for your order (#********). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let ** know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an airflow sensor on April 7 and I never received the tracking number to my email or my number then I called the car parts number and they said that they couldnt find my order. I gave her my card number email number and phone number. Thats what I put when I order and they couldnt find it and they charge my account to $61.72 **************************** *Fri, Apr 7 3:31 PM Account Checking Category General Shopping Description Carpartscom *, 866 529 866 529 ****, **, ** Card number ends in ****

  

  Business Response

  Date: 04/21/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was confirmed as completely delivered through **** tracking#********************** on April 13, 2023, 4:37 pm at your location in ***********************************************************************************. Kindly let ** know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car parts stole a total amount of $260.00 off my card on 4/1/23 and Ive called and called and yet still no refund or nothing they say it was an deposite for placing a order on the site at first the say 3-5 business days and its been way over that Im definitely getting a lawyer..

  

  Business Response

  Date: 04/20/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our record shows that we have not charge anything on your account on 4/1/23.
  
  Thus, you placed an order with us for a total authorization amount of $264.06 on 3/28/23 and was captured/charged on 3/29/23 ($78.45, $107.16 and $78.45) as the parts were shipped out. Per the Order Confirmation Mail, "Note this is a pre-authorization only, not a final charge. You will be billed for each shipment as tracking information becomes available. For orders with multiple items, you may see incremental charges on your card as items can be dispatched from different warehouses. All charges will add up to your total order amount. You may track your order status here."
  
  Thus, no other charge has been made to your account. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 3/28/23 and was charged immediately for the cost of the parts which was $100.44. This morning I discovered I was charged once again in the amount of $48.33 for carparts.com. I called and some with a rep and was told the first charge was a hold this why I'm not going to be billed separately for each item (2 side view mirrors) and will have to wait up to 5 business days to get a refund for the first charge of $100.44 which is crap!! Why place a hold for the entire amount and then charge again separately for each item?? Also online on my account with carparts.com it says items were shipped and would be here 3/31/23 but the email I received says will be here 3/30/23. Reading thru the complaints this looks like a trend with this company. I will never order or recommend this company to anyone!!! Order number is CPZ383196120.

  

  Business Response

  Date: 04/08/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $100.44 on 4/8/23 ($52.11) with Refund Transaction ID#******** and ($48.33) with Refund Transaction ID#******** for your order (#********). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought parts with a 90 warranty they failed. Sent a request for refund 03/2023 No response was told I would here in on to 3 business days. Called again on 3/14 no response. Callled on 3!21 was told by manger that they would refund me the money the next day didnt happen called today and was told I need to return the part the repair facility didnt keep them for 21 to 25 days. People I have talked to Ne ******** MiGs **** de la ****. Lyrem

  

  Business Response

  Date: 04/08/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $447.89 on 3/28/23 with PayPal Refund Transaction ID#***************** for your Order (#********). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some seat covers for my vehicle back in June '22. They arrived and fit perfectly, however, two sets were ordered by mistake when I only needed one set. So, I went on their website to set up an RMA and promptly returned the second set of covers in July '22. I have now been dealing with them for nearly 9 months to receive a refund. Every time I call I get the same speech about how the refund will take 3 - 5 days to authorize and then should be refunded to my credit card within a couple of days...nothing! Each time I've waited several weeks to give them the benefit of the doubt that the refund is coming but it never does. I just spoke with them again this morning (3/27/23) and re-sent my *** tracking confirmation of the returned item and have been given the same speech that they're looking into it and the refund should take 3-5 days to authorize...this has been an extremely frustrating experience!

  

  Business Response

  Date: 04/08/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $183.16 on 3/27/23 with Refund Transaction ID#dkqdkbm5 for your order (#********). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 struts that was $257.03 in total. I was double charged on car parts today 03-23-2023 for no reason at all I didnt purchase anything else . It withdrew my account negative .

  

  Business Response

  Date: 04/08/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that no double charge was made to your account. Thus, you placed an order for a total authorization amount of $257.02 on 3/21/23 and was captured/charged on 3/21/23 ($128.52) and 3/22/23 ($128.50) as the parts were shipped out. Per the Order Confirmation Mail, "Note this is a pre-authorization only, not a final charge. You will be billed for each shipment as tracking information becomes available. For orders with multiple items, you may see incremental charges on your card as items can be dispatched from different warehouses. All charges will add up to your total order amount. You may track your order status here."
  
  Thus, no other charge has been made to your account. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.