Complaints
This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 495 total complaints in the last 3 years.
- 181 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
(1) ******* XX XXXX: I purchased ***** + Brake Pad package from car ********* for a total price of ********
*** ************ sent me the package but when I received it the rotors in the package that they sent me were the wrong size from the size they advertised and the wrong size from the size I paid for and intended to purchase.
*** I called their customer service line where I explained that the ****** that they sent were the incorrect size and that I wanted to return the rotors and get a *******
*** At the time the break pads were being sold by the company for **** I ************ this to the ******** and the customer service representative took this into ******** The customer representative then ********* with me over email ********** that the total ****** amount that I would be ********* is ******* for the ****** and the tax paid on the rotor.
*** This meant that from the ******* that I originally spent I would be receiving a ******* refund due to the mistake on the part of ************ for sending me the wrong part that was not the same as I had agreed to purchase.
*** I received email confirmation of the refund amount BEFORE sending in the rotors to carparts.com for a refund.
*** ************ refunded me a PARTIAL refund of ******* which is ****** less than what they had agreed to refund me in their ****** They used the excuse of a *** restocking fee even though this mistake was their own for sending me the wrong size part which means they did not complete the transaction on their part and as a result should be giving me my money back in full.
*** Since then I have tried ********* the transaction with the ***** who put the dispute on hold due to the fact that the company gave me a partial refund which for some reason satisfied their *************
*** Meanwhile, the bank has confirmed they dropped the ******** charge and I still am owed the remaining ****** from ************ who claims there is still a dispute in place when the bank has denied that.
Business Response
Date: 08/16/2022
Business Response /* (1000, 5, 2022/08/01) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued an additional refund of ****** on 8/2/22 with Refund Transaction *********** for your order (#XXXXXXXX). Please check with your bank/credit card company and give them the transaction *** as reference for the credit. They should be able to trace the refund using the reference number and the date. While a refund of ******* was previously issued to your account on 2/17/22; total refund of ******** Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
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