Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  Autoparts Warehouse

  2452 W Henrietta Rd Rochester, NY 14623

• 

  US Autoparts Network Inc

  1005 Sherman AVenue Pennsauken, NJ 08110

• 

  CarParts.com, Inc.

  10691 Reading Road Cincinnati, OH 45241

• 

  CarParts.com, Inc.

  1387 West Ohio Pike Amelia, OH 45102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent 700$ at this store for a packaged I was told would be guaranteed to be here by a date if purchased then I buy then it's delayed I called them they made a new order for overnight shipping and still hasn't been shipped out yet! This is ridiculous someone needs to CALL ME NOT EMAIL

  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/10) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of ******* on ****** for returned parts:
  
  Order #XXXXXXXX, ********* with Refund Transaction *********** and ********* with Refund Transaction *********** for Part#s XXXXXXXL and XXXXXXXR.
  
  Order #XXXXXXXX/XXXXXXXX, ********* with Refund Transaction *********** for Part#***********.
  
  Please check with your bank/credit card company and give them the transaction *** as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:08/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17th I ordered a side view mirror for my Volkswagen Jetta Total $72.72. I bought it on carparts.com instead of **** because they advertised faster shipping times. I received an email on Thursday August 18th that my order has shipped and I will receive via ***** on Friday August 19th. It is now Sunday and when I track the tracking number it says the company has not yet tendered the package to ***** at all. I signed up for tracking updates when I bought the piece and I have not received any details or updates. Stating a shipping date and not following through is illegal. I paid for the part under the impression that I would receive asap for installation. The email on Thursday stated Your Order Has Shipped!**************. It hasn't even been given to *****. This is a scam! I need to receive this order overnight or I want a full refund! I will never use this company again.

  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/09/03) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of ****** on ******* with Refund Transaction *********** for your order (#********). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at***************. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (2000, 7, 2022/09/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  CarParts provided a full refund.

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i order a replacement part, it was due to come in yesterday, I checked the tracking, it is still awaiting pick up from FedEx, you and I both know a company like ************ would have FedEx pickup and the very lease daily. I have called and no one can tell me when and if I am going to receive my product. I even with with the Live Chat option, so I could get some resolve, again, no one can help me. I can not reach anyone at the phone # provided so I can speak with someone to either get help or a refund, That is why I am seeking the BBB's help.

  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that both the original and replacement orders were confirmed as completely delivered through FedEx tracking#s ********************** (Original Order #XXXXXXXX) on ********* at ***** am and ************ (Replacement Order #XXXXXXXX, no charge) on ********* at **** pm at your location in **** ****** **** ** *** ******** ** XXXXX-XXXX. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31 I ordered four brake rotors for my wife's car from ************* It was a set of two fro the front, and a different set of two fro the rear. Each being sold as a pack (so I technically only ordered two "items"). Only one rear rotor arrived. I chatted with them on their website, and was assured by a representative that they had made a mistake, and that the second rotor was being shipped to me. A few days later, I got an email from them stating that they had labelled the item wrong, and it was actually just for a single rotor, not for the 2-pack (that I needed/had ordered/had paid for). I responded, suggesting that was not really my problem, that they had made a mistake, and that any reasonable/respectable business would rectify their mistake by sending me the rotor 0 needed/ordered/paid for. They refuse, insisting that I should have to order another. If something in a brick-and-mortar store was labelled as a two pack, and when I got home to discover there was only one inside, it would seem pretty easily resolved by the store owning their mistake, and supplying the second item. Am I being unreasonable?
  
  My order number is: CPZXXXXXXXXX
  The part number in question is: *********** (which is STILL listed as a "rear 2-wheel set")

  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 6, 2022/08/24) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse confirmed that the item you have ordered is sold individually and not as set; we apologize for the confusion this has caused. Rest assured though that actions had been taken to avoid future incident as such. Thus, please be advised that you have been issued RMA#s *************** (Part#ZCZXXXXXXXX) and *************** (Part#AECXXXXXXXX) with Pre-paid Shipping Labels (FedEx tracking#s XXXXXXXXXXXX and XXXXXXXXXXXX) and sent to your e-mail address, **********************, so you can return the parts to us. Kindly use the labels immediately to avoid expiration. Refund will then be issued to your account upon our receipt and inspection of the parts. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (3000, 8, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My issue is with their handling of the matter. The items were very clearly labeled as "set of two". Both of them.
  
  If you were at a brick-and-mortar establishment, and a package of something was labeled as "pack of two", you would take that quantity into consideration as you assessed the value/price. Of, when you got the package home, there was only one of the item, the universal reaction would be to return to the store, with the expectation of the other half of the package. Because otherwise you'd be expected to pay 200% of the advertised price. Which isn't how business is typically conducted.
  
  Their offering to return the items doesn't really help me. All this has been is a giant time suck, and they have done nothing to prove that they are an ethical, legitimate business, that won't continue to scam people like this in the future.
  
  I am very displeased.
  
  
  Business Response /* (4000, 10, 2022/09/03) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, the item you have ordered is sold individually and not as set; we apologize for the mistake and confusion this has caused. Rest assured though that actions had been taken to avoid future incident as such. Thus, please be advised that you have been issued RMA#s *************** (Part#ZCZXXXXXXXX) and *************** (Part#AECXXXXXXXX) with Pre-paid Shipping Labels (FedEx tracking#s XXXXXXXXXXXX and XXXXXXXXXXXX) and sent to your e-mail address, **********************, so you can return the parts to us. Kindly use the labels immediately to avoid expiration. Refund will then be issued to your account upon our receipt and inspection of the parts. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (4200, 12, 2022/09/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They haven't resolved anything, merely stated (again) that they are refusing to take ownership of their mistake. This feels very pointless.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a part from them off **** and they refuse to return my money. They have a return policy and wont honor it. They also go by the name ** ******* on *****

  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued RMA#RMAMXXXXXXXXXXX with Pre-paid Shipping Label (FedEx XXXXXXXXXXXX) along with the Return Instruction so you can return the part to us. Kindly use the label immediately to avoid expiration. Refund will then be issued to your account upon our receipt and inspection of the item. Let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  n April 2022, I sent a complaint to the ************ company. I bought from them a part for my car that I ordered by phone because I wanted to be sure that I would buy the right part for my car. I gave them all the information, including the Vin number. part to the mechanic who installed the part. It was strange to me from the beginning because the new part seems to be closer to the tires than my original part, but since I don't really understand auto parts, I thought that was it. After a while, I went to rotate the tires on my car at tirediscount where I normally buy my tires. When they did the tire rotation I heard a noise while driving and I came back asking them why I was hearing the noise, they explained that my front tires were worn out by the part I ordered from ************, they said me that they will return the tires to the way they were because that part will wear out my rear tires as well as the front ones. Then they told me that I won't even be able to put new tires on because of those struts, which are too low for my car. That's why they told me that because of this, my tire insurance is not valid if the damage to the tires was caused by improper struts. the report I attached to ************ customer service. Since April, I've been emailing them, then they emailed me, and so on endlessly, each time they asked for something else, and I sent them everything from pictures to reports from *****************, then the mechanic's report, all the bills, etc. Then they asked me to tell them the amount I require, which I stated everything, I requested that they cover the work of the mechanic who has to change the part again, I asked that they cover the costs of the two tires that I have to to replace them because their part was completely worn out. After the second time, they contacted me and offered me a lot of money that could not even cover the work of the mechanic. Of course, I did not agree to that because they are responsible for everything.

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/18) */
  We sincerely apologize for the inconvenience, however we could not locate your order using the information that you have provided. Hence, may we request you to provide us with any ********************** relative to your *********** ID#, **** ***** ********** e-mail address that was used in placing the order, delivery address, Order date...). Kindly e-mail them at ********************* with BBB Case #XXXXXXX as reference so we can check and give the necessary resolution.
  
  Please let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (3000, 7, 2022/08/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I already have so many conversations with customer service over email and send them all informations,but I forward them email again .I want they contact me on the phone and speak with me because abuslly sending forward and backs emails doesn't work.They said they can't find order ,the have everything, like I said they have conversations with me over 28 emails,they just prolong to not do anything
  
  
  Consumer Response /* (-5, 9, 2022/08/31) */
  Hi just want to tell you the business didn't contact me al all.I want keep open thus case until they do something. Thank you ****************
  
  
  Business Response /* (4000, 10, 2022/09/01) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $39.42 on 4/28/22 with Refund Transaction ID#******** for Part#******* (Shock and Strut Boot) that we did not asked you to return to us anymore. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.
  
  While RMAs #RMAMXXXXXXXXXXX and XXXXXXXXX along with FedEx Shipping Labels (************ & XXXXXXXXXXXX) were issued and sent to you so you can return Part#s REPMXXXXXX, REPMXXXXXX and ********, however we did not receive any.
  
  Further, on the labor claim that you filed, Our Policy states, "************, INC. DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF ************, INC., REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR." Nonetheless, we checked and submitted all the information on the claim for investigation and as per finding, "your vehicle has a deep tread tires that resulted in there being minimal clearance between the tire and the strut." Thus, your mechanic should've informed you of the issue when they installed the part. To resolve this though and as a compromise, our Legal Team offered a $200.00 reimbursement to offset most of the costs of having to do a second installation, which you then refused. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (4200, 12, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accepted only **** because they cause me much more demage.Again I sended all informations bills and still didn't replace them part because with all those expenses I can't afford again paying edimechanic and everything!!!This is ridiculous how you guys treat customers!!!You can see on my account I bought from you many parts and never didn't complain,but this time you screwed, not mechanic not me.You cause ne a lot of trouble,even I can't replace my tires before I make this right,I lost my tires insurance because your parts ,you even didn't offering me pay mechanic work again don't even mention my tires. Someone have to do something!!!!I feels right now I have to pay for your mistakes. I hope BBB do something about this,and I sended emails to you after your first response and asked you to someone call me but never no one call me ,for you it's easiest way to just wash your hand from your mistake!!!Very disappointed and like I said I don't want to close case until you do right.********

• Initial Complaint

  Date:07/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a part from this company. The package did not arrive. I called the company and they said the package was lost. I requested a refund as I had already ordered another part from a different company. Customer service gave me a confirmation number for my refund and stated i would be receiving the entire refund. Two days later, the package arrived. I received an email stating that I had received my replacement that I did not order. When i contacted customer service, they offered me a partial refund and said I would have to pay for shipping for the replacement part that i did not order. This company ordered a replacement without my permission after losing my package and is now telling me I need to pay for shipping to return the item.

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/11) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $45.02 on 8/3/22 with Refund Transaction *********** for your order (#XXXXXXXX). Please check with your bank/credit card company and give them the transaction *** as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen with my wallet inside. When I noticed a ********** transaction on my account I called ************ immediately to cancel the order and get a refund. More than four days after multiple calls I was told the order was not canceled, it was completed and I have not been refunded.
  
  I have called ************ multiple times a day, more than a dozen times, over the last four days. I have pled with their customer service reps to tell me where the shipping address was and contact information to help the police make an arrest.
  
  Each request came with a different hoop to jump through. I have given their reps a criminal report number, on the first call on day one, sent a digital copy of the report, had a three-way call with my bank requesting the information and cancelation and still I need more. Ultimately ************ values the privacy of a thief more than a victim of a crime.
  
  This company has terrible business practices. They are ****** and ******* ********** While ********* ******** Stay away from them.

  

  Business Response

  Date: 08/11/2022

  
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that our **************** team is coordinating with you on this issue. Per our Legal team, we can only disclose personal information of a third party if there's a formal request from the police department. Requests from individuals and state and local officials would need to be in the form of of a formal request properly issued under state law before we would be able to release confidential customer information without potentially incurring liability for violating consumer privacy laws and regulations. Thus, you may respond to the e-mail that was previously sent to you to resolve this matter. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 08/11/2022

  Thank you for updating me with their response.
  
  I would encourage the BBB to hold this business more liable. What they said is they cannot disclose information from a thief that ** told my identity to make a purchase. Even with police documents to prove the crime they still want to protect the thief.
  
  What a terrible business policy to protect the thief over the victim. They should not be in business.

  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/11) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that our Customer Service team is coordinating with you on this issue. Per our Legal team, we can only disclose personal information of a third party if there's a formal request from the police department. Requests from individuals and state and local officials would need to be in the form of of a formal request properly issued under state law before we would be able to release confidential customer information without potentially incurring liability for violating consumer privacy laws and regulations. Thus, you may respond to the e-mail that was previously sent to you to resolve this matter. Kindly let us know if you have other questions by calling our Customer Service Team at**************** Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (-5, 7, 2022/08/11) */
  Thank you for updating me with their response.
  
  I would encourage the *** to hold this business more liable. What they said is they cannot disclose information from a thief that us told my identity to make a purchase. Even with police documents to prove the crime they still want to protect the thief.
  
  What a terrible business policy to protect the thief over the victim. They should not be in business.

  

  Business Response

  Date: 03/23/2023

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $478.06 on 1/5/23 with Refund Transaction ID#******** for your Order (#********). Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but issues with car parts over a fuel pump. In April, I purchased a fuel pump for my 06 Pontiac Montana. The website advised that it would work in my vehicle. The website said that I would receive it on a certain date. I did not get it on the date that the website said. I emailed the company and got $9 and some change back. When I received it, part of the box did not cover the part. We were mourning the passing ** my mom which occurred a few days before that and I was more concerned that the part wasn't ******** A week after it was in my van, it no longer it was reading that I had no gas in the tank, it would die out even after filling it, and felt like it was always going to die. We recently took it to a mechanic who said that the part ***** in ******* This meant that not only my life was in danger but so was my family's. It could have blown my vehicle in flames or whatever not to mention all the wasted gas we used because we would end up burning gas when it would die even after filling it. I ordered a new pump about a week ago. The website said that it would fit and that I could get guaranteed Monday ********* The website lied. When my mechanic received it, while it fit the van it was not compatible with the wheel base which if the website allowed you to enter the vin we would have known and it was shipped on Monday when though the label was ******* ******* I emailed again about the delayed delivery and was given almost $32 back. My mechanic ended up calling and got the correct part number.i called to place the order and was guaranteed Thursday delivery but the part did not arrive until Friday. I have a return label to mail back the second. Based on the *********** I've already gone through because of the website not being ******** and ******* I shouldn't have to mail it back and should be granted the refund for the first two fuel ***** and a percentage off the second

  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy states, "We are not responsible for missing, damaged, or incorrect parts after 90 calendar days for all products, regardless of the party at fault."
  
  
  Nonetheless, as a sign of goodwill, for Order *********** (4/4/22), a Full refund for a total of ****** has been issued to your account on 4/12/22 ******* with PayPal Refund Transaction ID****************** and on 8/8/22 ******** with PayPal Refund Transaction ID#XXXXXXXXASXXXXXXX; you need not return the part to us anymore, you may keep or dispose it.
  
  For Order *********** (7/16/22), Full refund for a total of ******* was also issued to your account on *************** with PayPal Refund Transaction ******************** and on 8/2/22 ******** with PayPal Refund Transaction ID#***************** for the returned part.
  
  Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.
  
  
  While for Order *********** (7/19/22), part was confirmed as completely delivered through FedEx tracking#XXXXXXXXXXXX on 7/22/2022 at 1:14 pm. Our Shipping Policy, "The delivery timeframes provided on our website are calculated according to location, package size, and shipping carriers' transit times. Please note: The displayed dates are estimates only. In any event, we are committed to keeping you informed as updates become available, and to delivering the parts you need as quickly as possible.Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from the date the packages leave our warehouse." Thus, we have not received any complaint from you for the part received. May we know then if you want to return the part so we can assist you? Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from this company and the website said it was the part for the truck but it was not. I emailed the company and wanted a return. They told me that it only had a 30 day return on the part. There website says 90 day my receipt says 90 day. I emailed them back twice showing proof. And now the will not respond back.

  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 8, 2022/08/03) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, please be advised that RMA#*************** has been issued and sent to your e-mail address, *************************, along with the Return Instruction, so you can return the part to us. Kindly make sure that returned item/s must be in their original box to be considered re-salable. Items received without the original box will be shipped back to you without a refund. Please do not write anything on the box directly containing the part. Refund will then be issued to your account upon our receipt and inspection of the part. Let us know if you have other questions by calling our Customer Service Team at **************. Again, we apologize for the inconvenience.