Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromRaymond B
Date: 07/25/2022
5 starsRaymond B
Date: 07/25/2022
Customer service was great! I had to return some items the representative was very knowledgeable, courteous, and helpful.
CarParts.com, Inc.
Date: 07/26/2022
Hi Raymond,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle **
Customer Advocate Team
CarParts.comReview fromJim M
Date: 07/18/2022
5 starsJim M
Date: 07/18/2022
Ordered headlight replacements for my 1990 Mercury. First shipment had broken product but after a phone call they had my broken replacement out to me in 3 days. Very happy with product and quickness of getting unbroken parts back to me. Will buy from them again!CarParts.com, Inc.
Date: 07/20/2022
Hi Jimmie,
Thanks for raising this issue to our attention about the condition of the part. Rest assured that we will relay this matter to our warehouse team for us to improve our service.
I can see that you have already been assisted by one of our Customer Service Representatives regarding this issue. Thank you for giving us that chance to resolve your concern as soon as possible.
Please check your email for the promo code we sent you for future order.
We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate TeamReview fromMary W
Date: 07/18/2022
5 starsMary W
Date: 07/18/2022
I ordered many auto body parts for my son's car repair. Everything arrived in good shape and in a timely manner. Also, before I ordered customer service reviewed my order to make sure it would fit his vehicle. Super helpful!CarParts.com, Inc.
Date: 07/19/2022
Hi Mary ***********
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
******************
Customer Advocate Team.
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