Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromMichael A
Date: 08/15/2022
5 starsMichael A
Date: 08/15/2022
received parts for my car and they all were direct replacement...no issues
CarParts.com, Inc.
Date: 08/16/2022
Hi Michael,
Thank you for taking the time to write about your experience. We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Thank you.
*********
Customer Advocate Team
CarParts.comReview fromScott F
Date: 08/09/2022
1 starDaughter ordered parts August 5 was told they would be delivered by end of day August 7 2022 now August 10 and two phone calls still no parts and it would be another 3-4 days.Was sent a tracking number which said parts were shipped August 5 but appears to still be at warehouse and after second call today they were to reship, not sure if going to get parts or not? Really disappointed because I know they just built a new warehouse not far from me for big truck parts, operating like this cant last longReview fromVincent A
Date: 08/08/2022
5 starsVincent A
Date: 08/08/2022
They were fantastic about all issues and I would definitely recommend them to anyone!CarParts.com, Inc.
Date: 08/09/2022
Hi Vincent*******
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We're looking forward to doing more business with you in the future.
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Customer Advocate TeamReview fromRaymond P
Date: 08/08/2022
5 starsRaymond P
Date: 08/08/2022
I have bought from this company a few times and everything has been good. The problems I have had are from Fedex delivery, delays and damaged products.CarParts.com, Inc.
Date: 08/13/2022
Hi Raymond,
Thank you for taking the time to share your feedback about the delivery of your recent order. We sincerely apologize for the delay and inconvenience. Rest assured that we will relay your feedback to our Shipping Team so they can investigate further and improve our service better. We will also coordinate with our carriers to ensure timely delivery of parts ordered and to make sure that the parts are safely and properly handled.
If you have any questions, concerns or if you need further assistance, please feel free to reply to our email and we'd be glad to assist.
Working with you,
***********
Customer Advocate Team
CarParts.comReview fromFaycal B
Date: 08/07/2022
5 starsFaycal B
Date: 08/07/2022
Customer service was great! I had to return parts and it was smooth no problem at all. The representative was very helpful and professional, got my refund right after I shipped the package.CarParts.com, Inc.
Date: 08/08/2022
Hi Faycal,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
**********
Customer Advocate Team
Carparts.comReview fromAlbert M
Date: 08/03/2022
1 starAlbert M
Date: 08/03/2022
I bought a part from this company and the part is defective and or damaged. my car is sitting in a shop I need to speak with a specialist from this company to figure out who's at fault I place a call to the company and left my phone number so a tech can call me back now it's the end of the work day and still haven't hear from anyone so I called again to get run around so my car has to sit in the shop and I am getting charged by the day that my car sits there as I wait to hear from someone from this company horrible serviceCarParts.com, Inc.
Date: 08/04/2022
Hi Albert,
Thank you for reaching out to us. We appreciate your review. We've already sent a follow-up to our Part Specialist to reach out to you as soon as possible.
Regards,
******.
Customer Advocate TeamAlbert M
Date: 08/05/2022
It's now day 3 and still have not got a callReview fromMark G
Date: 08/01/2022
3 starsMark G
Date: 08/01/2022
When I ordered, PayPal immediately paid. After 3 days I called to find out why I had not received confirmation from CarParts. I was put on hold and emails showed up confirming order. I purchased a kit. Items were shipped from different locations. (Defeats purpose of buying a kit). Both items arrived late. One 3 days after promised. The other 5 days let.CarParts.com, Inc.
Date: 08/03/2022
Hi Mark,
Thanks for your feedback about the delivery of your package.We sincerely apologize for the delay and inconvenience. We've been experiencing an especially high volume of orders, and our warehouses are striving to fulfill them as quickly as possible. Rest assured that we will relay this issue to our Shipping Department for us to improve our service.
We tried to reach you over the phone, however, I was unable to get a hold of you.
Please check the email we sent you for further details and reply to it if you need further assistance.
Thanks,
Emmy C.
Customer Advocate TeamReview fromTravis M
Date: 07/31/2022
1 starTravis M
Date: 07/31/2022
I ordered my part and paid for a 3 day delivery service my part was supposed to be here Tues the 25 here it is 5 days past the delivery date in which I paid for I think you guys should pay all delivery fees for your customers cause it seems like you are False Advertising and leaving us stuck with a bad taste in our mouths about the service of your company and your partner Fed Ex I would like to get my part delivered ASAP or I will use your competitors website to order my upcoming purchasesCarParts.com, Inc.
Date: 08/19/2022
Hi Travis,
Thank you for bringing this issue to our attention about the delivery of your package. We sincerely apologize for the delay and inconvenience. We've been experiencing an especially high volume of orders, and our warehouses are striving to fulfill them as quickly as possible.Rest assured that we will relay this issue to our Shipping Department for us to improve our service.Thank you for giving us that chance to resolve your concern as soon as possible. We're looking forward to doing more business with you in the future.
Thanks,
*******
Customer Advocate TeamReview fromJennifer T
Date: 07/30/2022
1 starJennifer T
Date: 07/30/2022
My part is late and I've called the company and they give me the run around. Very dissatisfied. Won't use them again for a part nor will I recommend them to anyone.CarParts.com, Inc.
Date: 08/02/2022
Hi Jennifer,
Thank you for sharing your review. We sincerely apologize for any inconvenience this may have caused you. We do not intend this incident to happen or to cause any delay in your repair. Our record shows that you have already been assisted by one of our customer service representative regarding the refund for the order. We thank you for giving us the opportunity to resolve your concern.
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Customer Advocate Team.Review fromRay P
Date: 07/25/2022
5 starsRay P
Date: 07/25/2022
Ordered mirrors for my wife car. They were wrong ones. Returned them with no problems and ordered the right ones all in one week. Very happy with the service I got over the phone.CarParts.com, Inc.
Date: 07/26/2022
Hi Ray,
Thank you for taking your time to provide us a superb rating. We are thrilled to hear that you were satisfied with the services we provided. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl**.
Customer Advocate Team
Carparts.com
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