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Business Profile

Mattress Supplies

Zinus, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Zinus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Zinus, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 22 Customer Reviews

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    Review Details

    • Elizabeth L

      Date: 08/04/2022

      Elizabeth L

      Date: 08/04/2022

      I had a similar experience. I bough two mattresses but got only one. They told me to contact the shipper. The shipper said they could deal with the sender only. Zinus went silent on me just like the below. I am reaching out to police and credit card company as this is theft in my opinion.Also it turns out their older mattresses have a health risk. I reached out and got zero response on that as well.Stay away!

      Zinus, Inc.

      Date: 08/09/2022

      Hello *********,We are sorry that your mattress was lost during transit. Our Customer Support team has initiated a refund on Aug. 6th. If you have any further questions or concerns, please contact our team at ************.Thank you,Zinus ****

    • Kyle N

      Date: 08/03/2022

      Kyle N

      Date: 08/03/2022

      Zinus took forever to respond, and when I replied the message wouldnt go through because their mailbox was full. Unacceptable

      Zinus, Inc.

      Date: 08/09/2022

      Hello ****,We are sorry you are not satisfied with our services. We work using a ticket system, unsure of how you received that response, however we don't have a mailbox that will fill up. Our team would love to make things right and they are awaiting for a PDF version of your purchase receipt to be sent over. We are happy to help in the best way possible!Thank you,Zinus ****

    Zinus, Inc. is NOT a BBB Accredited Business.

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