Complaints

This profile includes complaints for Pacific Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pacific Medical, Inc.

  PO Box 149 Tracy, CA 95378-0149

• 

  Pacific Medical, Inc.

  1700 N Chrisman Rd Tracy, CA 95304-9314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to raise serious concerns about what appears to be excessive and potentially deceptive billing by Pacific Medical for a thumb lacer provided to me during a medical visit on 04/13, when I saw my healthcare provider for symptoms of arm numbness. The thumb lacer in questionidentical to models widely available online for approximately $30was billed at $277. My insurance paid $42.66, and I am now being held responsible for the remaining $234.34.This markupmore than eight times the retail priceis unjustifiable and was never disclosed to me or my provider at the time of service. Such lack of transparency appears deliberately misleading and significantly undermines patient trust in your organization and the broader healthcare system.Adding to the concern is that Pacific Medical does not allow returns, even for overpriced items. This leaves patients with no recourse and unfairly burdened by inflated charges for basic medical supplies.Given that my insurance has already paid more than the actual market value of this product, I find it highly inappropriateif not unlawfulfor Pacific Medical to pursue additional payment. I am requesting that the remaining balance be immediately reviewed and adjusted. Continuing to enforce this charge reflects a grossly unethical business practice that may also violate consumer protection standards.

  Business Response

  Date: 07/01/2025

  Good morning, 

  I have reviewed the account in question. The patient's insurance did not make a payment they adjusted the amount owed and applied a discount per the patient's policy. The remaining amount was applied to the patient's deductible, which is an out-of-pocket expense per the patient's insurance coverage and policy. Pacific Medical, Inc. is not an online retailer, insurance billing is a much more complex transaction than ordering something online. That being said pacific Medical, Inc. will apply a one-time goodwill gesture discount and accept $80.00 to resolve the matter. The discount has been applied, and a new invoice/statement will be sent. being that it is the first of the month the patient will receive a statement which will reflect the original billed amount, that they can disregard, the revised statement will arrive shortly thereafter. 

  Thank you,

  **** *******

  Pacific Medical, Inc. 

  ************ 

  Customer Answer

  Date: 07/01/2025

  I am rejecting this response because:

  Thank you for the response from Pacific Medical, but I remain dissatisfied with the resolution for the following reasons:
  1. Insurance payment discrepancy:
  Pacific Medical claims that my insurance company did not make a payment and only adjusted the amount owed. However, according to the Explanation of Benefits (EOB) I received, my insurance did pay $42.66 to Pacific Medical. If Pacific Medical believes otherwise, I request that they provide documentation confirming that no payment was received. As it stands, their statement contradicts the information from my insurer and creates confusion around what was actually paid.
  2. Excessive charges remain even after the discount:
  Even with the one-time goodwill gesture to reduce my balance to $80, the total payment being collected for the thumb lacer amounts to $122.66 ($42.66 from insurance + $80 from me). This is still over four times the market value of an identical product widely available for $30 or less. I understand that medical billing is more complex than retail pricing, but that does not justify such an extreme markupespecially when there was no pricing transparency at the time of service and no return policy afterward.
  A 400%+ markup on a basic medical brace, provided without disclosure or consent, remains deeply concerning. I appreciate Pacific Medicals willingness to offer a partial discount, but the fundamental issue remains unaddressed: the pricing is excessive and unfair to patients. I am again requesting that the balance be fully waived or reduced to reflect a reasonable, market-based price.
  Thank you for your attention.

  
  

  Business Response

  Date: 07/02/2025

  Hello, 

  Below is a breakdown of the patient's account, we will not be offering a further discount, to avoid late fees a payment should be made as soon as possible. The allowable amount is a contractual adjustment, you can clearly see on the insurance line no monies were paid, and a discount of $154.34 appears on the write-off line. If the patient would like to send his EOB, perhaps I can explain it to him, because it appears he is reading it incorrectly. 

  Patient Name : HU, KE
  Work Order No. : ZOOMSEA_SEA6132251C      Eligibility Details **** of Service : 04/13/2025 - 04/13/2025
  Invoice No. : CO14-SEA8483345 Invoice ****. : 04/15/2025
  Physician Name : ****,*****
  Invoice Amt: $ 277.00 Sales ******* : $ 0.00 *********** : $ 0.00 Other Charges : $ 0.00
  Invoice Pending
  Total Amount : $ 277.00Total Pending : $ 80.00 Other Charges Paid : $ 0.00
  Other *******************************************************************     Part No.: 500940     HCPCS Code: [ L3809 ]     Description: [ UNIVERSAL THUMB LACER 7 ****************************** Payments/Adjustments Activities
   Part No.: 500940
   HCPCS Code : L3809
   Modifier : [M1: NU ]
                     [M2: LT]
                     [M3: ]
   Billed Amt.: $ 277.00
   Posted Amt.: $ 197.00
   Pending Amt.: $ 80.00
   Pending From : Patient
      HU, KE
   Patient Bill **** : 07/01/2025 
   Insurance : $ 0.00
   Allowables : $ 42.66
   Co-pay : $ 0.00
   Write-Offs : $ 154.34
   Discounts : $ 0.00
   Discount Type : -
   Patient : $ 0.00
   Total : $ 197.00
   
   Collection Fee : $ 0.00 
   
   Edit Invoice
   Post Payment
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  Purchase Order
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   History

  Customer Answer

  Date: 07/05/2025

  I am rejecting this response because:

  Thank you for your response regarding invoice CO14-SEA8483345. However, I must reiterate that I do not accept the explanation provided, as the billing appears inconsistent and lacks transparency.
  Here is what I still find unclear:
  The billed amount is $277.00.
  A write-off of $154.34 was applied, leaving a balance of $122.66.
  You state the allowable amount is $42.66 which I understand as the maximum amount the provider is contractually permitted to charge, regardless of whether the insurance pays it.
  Yet, I am still being charged $80.00, which exceeds that allowable amount.
  Your response did not explain why I should be responsible for more than the $42.66 allowable, or how the write-off figure was determined. I cannot accept an invoice where the math changes depending on interpretation, and where the allowed amount is cited but not honored. The numbers appear arbitrarily manipulated, and the logic applied is circular at best.
  If the provider has agreed to the allowable amount of $42.66, then I do not believe I should be charged more than that whether insurance pays or not. Otherwise, the concept of allowable becomes meaningless.
  Unless I receive a clear breakdown that justifies the $80 charge and explains the derivation of both the write-off and allowable amounts, I will be escalating this further through Better Business Bureau and the state insurance commissioner if necessary.

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is grossly over charging the VA. They are charging $1810.00 for a $350-$500. item. The ** has paid them $855.00 and now this company is coming after me for a item that I never asked for or signed any paperwork stating that I would pick up the balance if the ** did not pay in full. Now on they are even threating to withhold medical braces in the future if I don't pay for an item I never asked for. They are threating me with "Retaining your account in "Good standing" (see pic 4) don't have an Account with this company. I never asked for an account nor do I want one. This harassment needs to stop now and this company needs to be reported to the *********************** for going after Disabled Veterans. I owe them then nothing. They have already gouged the VA for twice the cost.

  Business Response

  Date: 06/17/2025

  Good morning, 

  I have reviewed the account in question and found that the claim was submitted to the VA as well as TriWest, but both denied the claim. At this time Pacific Medical Inc. is willing to make a one-time good will adjustment to the account and accept $478.00. The account will be adjusted, and any late fees will be removed, a new invoice/statement will also be sent to the patient. Should you have any further questions or concerns please feel free to contact me directly. 

  Best regards, 

  Tony Luppino

  Pacific Medical, Inc. 

   

  Customer Answer

  Date: 06/18/2025

  I am rejecting this response because: The VA has already paid this company $855.00 which is twice the cost of the item. The VA  has a cap on how much they will pay for any item. This is to combat companies price gouging the Government. The response of payment being rejected is false. This company has been paid twice the true cost of the item and is just trying to gouge the Government and disabled Veterans. 
  

  Business Response

  Date: 06/20/2025

  Hello, 

  The VA has not paid anything there was a discount of $855.00 that was applied. I took an additional discount as a goodwill gesture, the remaining balance of $478.00 is currently due from the patient. 

   

  Thank you, Tony

  Customer Answer

  Date: 06/25/2025

  I am rejecting this response because: This bill must be directed to Tri west or the VA. I am a disabled Veteran who is covered by the VA/Tri west. Patients don't pay for items given to them by a doctor. The doctor never told me that I would have to pay for this item if the VA/Tri-west didn't meet this company's cost. Now did I sign any paper work agreeing to pay for anything let alone this item. Nor did I start an account with this company. This company just made up an account and put a bill to my name and now are threating me with not providing me with items if I have an bad account with this company. I this blackmail? Perhaps this matter should be directed to Doug Collins, United States Secretary of Veterans Affairs, Congressman Ryan Zinke and Senator Tim Sheehy. 
  
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a hand brace from my medical provider on 5/9/2025. On 6/6/2025 I received a bill from Pacific Medical, Inc., for the hand brace. Amount invoiced for the brace: $277.00. A quick ****** of the description of the brace listed on the invoice (that matches the manufacturer's information stitched onto the brace) shows the same make and model, from the same manufacturer, readily available for $20-$40. I understand ********* but a 1400% mark-up is price gouging. When I contacted Pacific Medical, Inc., the customer service representative was rude and told me to take the issue up with my insurance. My insurance company informed me the reason they are not covering more than $44.97 for the device was because it was marked up so gregariously.

  Business Response

  Date: 06/10/2025

  Hello, 

  I have reviewed the account is question. The patient's insurance took a contractual adjustment (discount) of $36.14 and made a payment of $8.83, the total allowed amount by the patient's insurance was $240.86, $232.03 was applied to the patient's deductible which is an out of pocket expense for the item in question, per his policy/plan.  I'm not sure where he received the information in his complaint about the pricing, however it is incorrect regarding the statement insurance will only cover $44.97.  All that being said, we would like to work with the patient and will apply a onetime goodwill adjustment to the account and accept $100.00 as payment in full, seeing as insurance has paid $8.83 the patient balance will be reduced to $91.17. I have adjusted the account, and a new invoice/statement will be sent. 

  Thank you, 

  **** *******

  ************

   

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ************************ in *****, ****** due to an injury. This is where Department of Veterans Affairs stated I could go for covered services. Approximately six months after my appointment, I received a bill for a splint from Pacific Medical **** I have emailed them multiple times with information on how to contact the VA and ************ as they are the guarantors, but this organization continues to call me (despite blocking them) and send me past due notices. They refuse to acknowledge or respond to any of my emails and when I speak with their representatives about contacting the VA or ************, they will hang up on me.

  Business Response

  Date: 05/21/2025

  Good morning, 

   

  I have reviewed the account; the order is over a year. Pacific Medical, Inc. will write off the patients balance as a one-time goodwill gesture. 

   

  Thank you, ****

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting an x-ray for my wrist in Oct. 2024, I was given a wrist brace by the medical provider. Four months later, in Feb. 2025, I received a bill from Pacific Medical for $157. That is, after my insurance was charged $120, I was billed for an additional $157, for a wrist brace I could find on ****** for $20. It wasn't a bill for the appointment, for seeing a doctor, or for the x-ray. It was solely for the wrist brace.I called, and confirmed all of the above with Pacific Medical. They had already billed my insurance, and it was a $157 bill just for the wrist brace and nothing else.This company charges more than 1000% markup for simple medical devices you could find yourself in a drug store or online, and they charge you months after you receive them.

  Business Response

  Date: 04/28/2025

  Hello, 

  I have reviewed the patient's account., insurance made no payment and applied $157.10 to the patient's deductible, which is an out-of-pocket expense per the patient's insurance policy. Pacific Medical **** bills insurance per the guidelines set up by *** and ultimately the patient's insurance policy and coverage determine the final pricing. That said Pacific Medical will make a one-time goodwill adjustment, the new amount due will be $88.00 and a new statement will be sent out. Should you have any questions or concerns please feel free to contact me directly. 

  Thank you, 

  **** *******

  Pacific Medical, Inc. 

  ************ Ect. 7314

  Customer Answer

  Date: 04/28/2025

  I am rejecting this response because it in no way addresses the rapacious price gouging that is standard practice for this company.
  

  Business Response

  Date: 04/29/2025

  Hello again, 

  Pacific Medical **** bills insurance per the pricing guidelines set up by CMS and ********* ultimately the patient's insurance policy and coverage determine the final pricing. 

  Hopefully this addresses the patient's question, the discount has been applied, and a new statement will be sent. 

   

  Thank you

   

  Customer Answer

  Date: 04/29/2025

  I am rejecting this response because the business is being dishonest about their outrageous charges. While it is true that CMS and ******** give pricing guidelines, nothing in those guidelines requires a 1000% markup. The Centers for ******** & ***************** (CMS) uses the HCPCS code L3908 for wrist braces. While the specific purchase price for a wrist brace under CMS is not publicly available, Brace Direct lists a variety of L3908-approved wrist braces, ranging from $24.99 to $48.99. Even if they apply a "discount" because I took the effort to look into and raise a stink about what they're charging me, the business will continue to overcharge other patients by 10x more than what a patient could get themselves, for an identical, medically-approved, CMS price-guideline-set wrist brace or other common medical device.
  
  For this company to pretend that they have no control over these exorbitant prices, when that is easily shown to be false, is insulting and deceptive.

  Business Response

  Date: 05/06/2025

  Hello, 

  We stand by our goodwill gesture offer for this patient. We will continue to follow ******** and CMS guidelines when billing an insurance and as stated previously, ultimately the patient's policy and coverage determine their out of pocket expense. Thank you, at this time we consider this case to be closed. 

  Best regards, 

  **** *******

  Pacific Medical, Inc. 

  Customer Answer

  Date: 05/08/2025

  I am rejecting this response because they have not addressed the issues I raised, nor have they engaged in good faith.
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pacific Medical is severely overcharging me for a wrist brace given to me by my doctor for carpet tunnel. They charged $277 for the wrist brace and already billed my insurance $119.90 and are now billing me $157.10. The exact same wrist brace can be found on ****** for only $32. It's criminal that they are overcharging so much and also not clearly disclosing to consumers or providers of the high upcharge on their products. They also do not allow returns, not allowing patients to return products that do not work and causing patients to be stuck with this unreasonably large bill. This brace did not work for me, the metal bar is awkward and uncomfortable to wear. When I called to ask to return it, they denied the return. So I am stuck with this large bill for something that should cost only a fraction of what they are billing, and it doesn't even work for me. I am requesting Pacific Medical to adjust there billing for this product. My insurance has already paid $119.90, more than the normal cost of this brace, so I think it is unlawful and gross business practice that they bill me for anymore.

  Business Response

  Date: 04/17/2025

  Good morning, 

   

  I have reviewed the account in question. the patient's insurance did not pay they took a contractual adjustment of $119.90 and applied the remaining $157.10 to the patient's deductible which is an out-of-pocket expense per their insurance policy.  We never received a call from the patient that there was an issue with the item provided, however we will offer the patient a one-time goodwill adjustment and accept $50.00 as payment in full for the item received. I have taken the adjustment, and a new invoice will go out. Should you have any questions or concerns please feel free to contact me directly. 

  Thank you, 

  **** *******

  **********************

   

   

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My surgeon ordered a CPM to be used after my knee surgery. I picked it up and asked how it would be paid and the office there said it would be picked up by insurance and not to worry about it since Pacific Source will pay it. I made it clear I did not want to be billed and they assured me it I would not, but required my credit card in case I damaged the machine. I NEVER used the machine and dropped it off when I was cleared to drive, within 30 days . They billed my insurance ******* and my insurance picked up ******. When I spoke to my insurance *** they said I was not responsible because this is considered experimental and I am not responsible for the remaining amount. I have called multiple times and asked for supervisors, only to be told basically either they were in charge or no one is available. I do not feel I am responsible for this remaining amount and I am requesting it be removed.

  Business Response

  Date: 04/17/2025

  Good morning, 

  I have reviewed the claim in question, seeing as this was a revision and not a **********************, the patient should have been advised that the item would not be covered. While the patient supplied her credit card and signed the proof of delivery, which clearly states if the item is not covered the patient would be responsible for payment of $20.00 per day use of the rental device, I am going to issue a one-time adjustment to the account and waive the $720.00 charge. Should you have any questions or concerns please feel free to contact me directly. 

   

  Thank you, 

  **** *******

  **********************

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was fitted and given a knee brace by orthopedic. When walking out of the office nearly fell on the way to my vehicle because brace came off. I tried to ware three more times and fell and twisted back because brace came off again. Was advised to deal with manufacturer so called and spoke to supervisor ***** 3/26/25 who promised someone from upper management would call back but never received call back. I called and spoke to representative ******** who laughed and hung up up on me saying he would send ***** a message to call me. I was injured by their defective product and they know they are selling defective products thats why theyre trying to say no refund. Matter needs to be resolved or they can pay for back pain caused by their defective product

  Business Response

  Date: 04/03/2025

  Good morning, 

   

  The patient's balance has been written off, she may receive an April statement which she can disregard. As of yesterday there is no outstanding balance on the account. 

   

  Thank you

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided with a knee brace during a visit to ****** Hospital's urgent care, which was represented as a product fully covered by my insurance. I was not informed that Pacific Medical would later attempt to charge a balance for this brace. They billed $675 for the brace, of which $453.88 was paid by my insurance, and are now demanding an additional $200 from me. Online research shows that the typical cost for this type of brace ranges between $21.66 and $50.99, indicating that Pacific Medical's charges are excessively high and could be considered consumer fraud. I should not have to pay more than the reasonable market price for the brace. Moreover, when I attempted to return the brace, I was informed that it could not be returned as it is a medical item. Despite numerous calls to Pacific Medical requesting a receipt, and being repeatedly told it would be sent, I have yet to receive it. I suspect these delays are a tactic to eventually send my bill to a collections agency. Pacific Medical should write off the remaining balance and commit to more ethical business practices.

  Business Response

  Date: 04/23/2025

  Hello, 

   

  I believe I responded to this issue last week. I have discounted the patients amount due to $100.00 as a goodwill gesture. Should you need anything further please let me know. 

   

  Thank you, ****

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue Details: In September 2024, I received an ankle brace at ***********************, which was billed for $97.10. My insurance covered part of the cost, and I was responsible for $24.28. Pacific Medical, Inc. handled the billing but sent the invoice to the wrong address. Despite having my contact information, they made no attempt to notify me of the bill through other means (such as email or phone) until over five months later, in February ******* soon as I was informed of the outstanding charge, I immediately provided my correct address so they could send me the bill. However, upon receiving it, I noticed they had added a $25 late fee and labeled my account as "seriously delinquent", despite the fact that the delay was due to their own failure to contact me properly.Resolution Requested: I am willing and prepared to pay the original $24.28 that I owed. However, I believe the $25 late fee is unfair and should be removed from my account. I acted in good faith to resolve the issue as soon as I was properly notified. Pacific Medical, Inc. failed to correctly bill me in a timely manner, and I should not be penalized for their lack of due diligence.I kindly request the BBB to assist in resolving this matter. I appreciate your time and consideration.

  Business Response

  Date: 03/31/2025

  Hello, 

   

  We will happily waive the late fee. My apologies for the inconvenience. 

   

  Best regards, ****