Complaints

This profile includes complaints for Pacific Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pacific Medical, Inc.

  PO Box 149 Tracy, CA 95378-0149

• 

  Pacific Medical, Inc.

  1700 N Chrisman Rd Tracy, CA 95304-9314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being bill for a wrist I didn't use. I bought the wrist support on ****** and didn't take the one from the doctor. I have proof of my Amazon order. My finger was broken, not my wrist. They billed my insurance and now are calling me for a wrist brace I did not take or use.

  Business Response

  Date: 03/10/2025

  Good afternoon, 

  I have attached the signed Patient Product Agreement, as well as the notes of the encounter. The notes clearly indicate that the patient complained of wrist pain/injury, they also state that the wrist support was given to the patient. Should the patient have any further questions or concerns he can contact me directly. 

  Thank you, 

   

  **** *******

   **********************

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because:

   

  It is not correct. I always believe this company scams insurance. I paid under $30 for my finger cast on Amazon.

   

  This is a huge problem with ***** care where they overcharge for items readily available for 1/5th the price. 

   

  In this case I did not receive this product and bought the finger support myself on Amazon. 

   

  Company seems to scam not just insurance companies but people such as myself.

  
  

  Business Response

  Date: 03/11/2025

  Hello, 

  The encounter visit is attached, all the notes indicate an issue with the patient's wrist and wrist splint being provided to the patient. Perhaps the patient broke his finger at a later date, but there is no indication or mention of an issue with his finger on this visit. 

  Thank you, ****

  Customer Answer

  Date: 03/11/2025

  I am rejecting this response because:

   

  Heres a copy of my X-ray. I took it during the office visit. Once they confirmed my finger my broke I left the visit. I purchased the finger cast on Amazon. 

  
  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran and had Achilles surgery in June 2023. I was provided a brace at the hospital, unaware that it came from a third party. I'm not sure if the hospital provided a VA referral # to them at that time, but I started receiving bills from them. I called them a number of times, explaining the VA coverage, asked them to contact the hospital, which they refused to do, and even provided the referral #. Not only were they extremely rude to me, they told me the VA denied the coverage (because it turns out they never gave that referral #) and that they would not do any kind of research. I just received a "final notice" where they threaten to report this to my credit. I once again provided the referral # to the extremely rude billing person and am crossing my fingers that this gets resolved and doesn't ruin my credit score, which I've worked hard to maintain. I think their negligent and irresponsible billing practices shouldn't go unnoticed. And $400 for some flimsy brace I couldn't even use.

  Business Response

  Date: 03/10/2025

  Hello, 

   

  I called the patient, and they picked up and hung up. I called back and left a message. I am having difficulty finding the order in question, so if the patient can provide an account number that would be helpful. 

  Thank you, ****

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to a ****** urgent care in January 2025 and received a knee brace from the MD. Paid the urgent care visit through insurance.This company is trying to overcharge individuals for items covered by insurance.

  Business Response

  Date: 02/26/2025

  Good morning, 

  The patient was made aware that the equipment received would be billed through to insurance through Pacific Medical, Inc. and has the option to purchase elsewhere, please see attached Patient Product Agreement. The patient's insurance was billed, and insurance did not pay on the claim, they rather took a contractual discount and applied the remaining balance to the patient's deductible, which is patient responsibility per their insurance policy with their carrier. 

  Thank you, ****

   

  Customer Answer

  Date: 02/26/2025

  I am rejecting this response because: I was not aware of that .This is bad business and for there to be similar complaints very bad practices.

   

  
  

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received care for a shoulder fracture injury while skiing (an emergency situation) at ************ *********** in **************, an in-network facility for my ****** insurance, on 12/22/24. However, I was later billed by the medical equipment provider Pacific Medical *** for the sling I was given at the facility, and asked to pay ***** above what my insurance had reimbursed them. Besides the exorbitant total cost of 148$, this seems to be balance billing in an emergency context in violation of federal law. I was not made aware that I was doing business with this provider.

  Business Response

  Date: 02/20/2025

  Hello, 

  Please see attached Patient Product Agreement, the patient was notified that Pacific Medical, Inc. was supplying the item in question. The patient has a 50% co-insurance for these services per their insurance policy and the balance of $49.80 is patient responsibility. 

   

  Thank you, ****

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because:

  It does seem that the procedure followed was at least legal, but not ethical. The consent form shown was part of a large packet of standard paperwork, and not sufficiently explained. Additionally, the amount billed for a simple shoulder sling was exorbitant and not stated on the consent form.

  
  

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed by this company even though I paid my ****** **** from a different company! they are trying to bill me twice. I I have attached the bill from Sizewise Rentals which states that i have all ready been charge for a ****** and paid my bill, this is one of the kind of actions that send people to become homeless and or in collections! I am retired and on a fixed income please help me resolve this matter.

  Business Response

  Date: 01/22/2025

  Good morning, 

   

  The account in question has a zero-balance owed at this time. 

   

  Thank you, ****

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will keep their response for my records just incase I receive another bill next month.  Thank you BBB
  
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pacific Medical is overcharging consumers and insurance companies for their products. I was provided with a wrist brace by my doctor. There was no notice to me that Pacific Medical would attempt to collect a balance for their brace. They billed $277 for a a wrist brace. They were paid $135.37 by my insurance. They are seeking I pay them an extra $58.02. Online the reasonable cost for their brace ranges from $21.66 to $40.99. The charges are excessive and should be deemed consumer fraud. I should be have to pay over the reasonable cost of the brace. Clearly this company has been compensated a reasonable value for their wrist brace ranges When I tried to return it, I was told it is a medical item not subject to return. They should write of the balance and engage in better business practices.

  Business Response

  Date: 02/03/2025

  Hello, 

   

  I have made a onetime goodwill adjustment to the patients account and his balance is now zero. He may get a February statement which he can disregard. 

   

  Thank you, ****

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated at an urgent care near *********, ** this past July for a rotator cuff injury. X-rays were taken, physical exam, then fitted with a shoulder sling. I am insured under ******** and provided the appropriate information for payment. A few weeks later I get an invoice from Pacific Medical (who I have never heard of) for $14 and change because the $133 payment from my insurer did not cover the full cost. I did not agree or sign to this, so did not pay. I call their 800 number and get no help. I am just told that I agreed and need to pay the bill. They keep billing me, then add a $25 late fee. I mail them back the shoulder sling (which probably cost them $10 to make), along with a letter stating I did not agree to their service/invoice, and a $5 bill for their trouble. The next invoice they send me is for the original $14 and change, no late fee, and they tell me I need to pay or will no longer be in "good standing" (their quotes). This reeks of a scam. I always pay my bills. This is profiteering after they have already been paid for their product. I went to their local office to discuss and received no satisfaction either. They told me they could not deal with it and that I needed to take it up with corporate. I see their list of complaints here on BBB is long as are the complaints they have on Yelp. When will someone do something about this???

  Business Response

  Date: 01/14/2025

  Good morning, 

  This patient has a zero balance on the account and nothing is owed. If there are any questions, please feel free to contact me at ************. 

   

  Thank you, ****

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  I appreciate they zeroed out my account.

  However, I remained concerned about what appears to be a continuing practice of profiteering by Pacific Medical.  There are many many complaints just like mine.  And while I appreciate mine has been resolved by Pacific Medical, I am concerned that it took a complaint and my time to do so. I am sure many others customers who feel intimidated or that they will be forced to comply, lose credit, etc will pay and not complain.  I dont think this practice should continue and I hope you do something to remedy this.  Ideally it would be the company itself that changes its policy to better serve its customers and the public with which it should be working to build trust and credibility rather than just profit.

  Thank you.

  
  

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to urgent care on 10/10/2024 for an ankle injury. Knowing that I would be traveling the next day and that it would be impossible to avoid putting weight on the foot, I was offered a short walking boot. No pricing was disclosed. I was only told that there *may* be a copay, depending on my insurance coverage. Given that a friend had bought a similar boot for less than $50 , I had no idea that the my copay could be so inflated, akin to "price gouging," where a company takes advantage of a patient in an urgent/emergency ************ I was shocked to get the bill: my health insurance was billed $410 will the patient responsibility at $155.83. An online search of the part number for the same exact boot: $44.95 (which already is marked up beyond the actual cost of materials and labor to create the product).It is entirely unethical to upcharge an additional whopping 811%. Pacific Medical may claim that the cost of "administration" is involved in dealing with urgent care centers and insurance companies. However, there is no way such "administration" could every cost that much. Instead, Pacific Medical takes advantage of patients who have insurance and/or have some urgency to their medical situation. I could have gone to my local pharmacy or orthopedics store and picked one up for a tenth of the price they are claiming to insurance and a third of the price being billed to me as copay. Given that my insurance company has already paid $254.17 for something which cost infinitely less, I do not feel I should be charged anything more. However, I would be willing to pay the $44.95 as charged online.

  Business Response

  Date: 01/06/2025

  Good morning, 

  I called the patient and left a message for a return call. The amount due was applied to the patient's deductible and her insurance did not pay anything, they adjusted the amount, and we wrote off $254.17 per her insurance policy. I will wait for a return call so this matter can be resolved. 

  Thank you, ****

   

  Customer Answer

  Date: 01/14/2025

  I am rejecting this response because: 
  After receiving this message today, Id like to report that the matter has not yet been resolved because a representative from the company and I have been playing phone tag. Someone called **** called me on 1/6. I returned the call at my earliest convenience but got a voicemail and did receive a call back until today. Unfortunately, I was in a meeting and unable to take that call.
  I will continue to try to reach this business this week and see if they are willing to offer a resolution. But at this point, the matter is still unresolved and their answer to the complaint (on the BBB website)  is entirely unsatisfactory.

  Kindly,

  *******
  

  Business Response

  Date: 01/27/2025

  good morning, 

   

  I have spoken to the patient and the matter has been resolved. 

  Thank you

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Pacific Medical 11/07/24 for a ****** used by my husband who passed away in May, 2024. The bill for a used ****** is $400.00. The ****** was retrieved on May 27, 2024, along with a wheelchair and hospital bed, by either ************** hospice or the local ***** program. **************************************************************************** Tel: ************ Fax: ************ The ****** was taken from my sunporch while I was out of the house making funeral arrangements. Pioneer Valley Hospice is aware of the issue and helped me communicate with Pacific Medical and ***** back in May. However, I continue to receive phone calls and letters from Pacific Medical. I now regard these attempts to contact me as elder abuse.Massachusetts law: MGL c. 19A, ***** defines elder abuse as acts or omissions resulting in serious physical, sexual or emotional injury or financial loss to an adult age 60 or older.A quick look at the Better Business Bureau website regarding Pacific Medicals strategies reveals that I am not the only vulnerable person experiencing extortionist tactics by ****************************** Valley Hospice and the ***** program are wonderful resources for the community, and my experience with Pacific Medical does not in any way reflect on those generous and compassionate agencies.

  Business Response

  Date: 12/26/2024

  Hello, 

  I have left 2 messages for the patient and have not received a return call. The item in question was a boot for the complainant's use, not a ****** for her husband. we are waiting to hear back from her to resolve the matter. 

  Thank you, ****

   

  Customer Answer

  Date: 12/27/2024

  I am rejecting this response because: Pacific Medical needs to recheck their records. The issue is a ******. A used ****** they keep sending me bills for. I have instructed them to deal with hospice and have requested  they cease their phone calls. They have not done either. It seems their billing department just sends out random bills hoping someone will pay. I call this harassment, and have reported them to the MA state attorney general. 

   

  
  

  Business Response

  Date: 12/30/2024

  Hello, 

   

  I have left another message but have not heard back. The item in question is a boot ****** that was given to Mrs. ******** on 9/20/2023 at ***** Medical Corp. in *************. We do not provide used items, and this bill is not for a ****** that was provided to her husband. If she would like to call me back to resolve the issue that would be great. 

  Thank you, ****

  Customer Answer

  Date: 12/31/2024

  I am rejecting this response because: 

  This business originally billed me for $405 dollars for a ****** used by my husband during his final illness. They sent me a bill for the ****** numerous times. I wrote to them and spoke to them on the phone, explaining that I do not have or need a ******, that it was picked up by hospice in error. I gave them all the relevant information and phone numbers and asked them to stop calling. They simply ignored my messages and letters and kept on calling and billing me for the ******.

  Now, after my complaint to the BBB, the story has changed They are still billing me, and the amount is still $405, but now the bill is for a boot for a twisted ankle. Yes I had a boot 2 years ago. The bill went through my insurance and I paid the deductible. Case closed. Or so I thought.

  This 'new' bill is another creative way to extract $405 from me. It seems they will stop at nothing. 

  Please adjust my complaint. Please add balance billing and deceptive billing practices as well as harassment and abuse of an elderly person. This company is not to be trusted to interact with the general  public, especially with elderly and sick persons who can be easily duped.

   

   

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When given my billing information from the VA community care network, they used my info to instead incorrectly ****************** This resulted in a cost share that wouldn't exist if they correctly billed the VA instead. I called them and was told they wouldn't help me at all and that their mistake is my problem to figure out.

  Business Response

  Date: 01/07/2025

  Good morning, 

  I had thought that I responded to this issue. The patient's balance has been written off as a onetime goodwill gesture. 

  Thank you

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.