Complaints

This profile includes complaints for Pacific Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pacific Medical, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pacific Medical, Inc.

  PO Box 149 Tracy, CA 95378-0149

• 

  Pacific Medical, Inc.

  1700 N Chrisman Rd Tracy, CA 95304-9314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because the charge for this bill was incorrectly billed. I am being harassed and threatened by this company I have called them to explain this is not my bill. They did nothing to correct this.The latest occurrence was a threat to damage my very good credit report by sending this bill to COLLECTIONS. I will not stand for this and would explore all remedies and options for recourse. I am a 76-year-old 100% VA-rated disabled veteran.All medical expenses are paid by the VA. I have no responsibility for any payment.How this charge was incurred. At the time of services, payment specified would be VA medical they then would obtain medical authorization for payment. The payment was not ever my responsibility.An apology would be nice, stop harassment and formerly notify me that I have no debt to them

  Business Response

  Date: 07/17/2023

  Hello, 

   

  I have spoked with the patient and this has been resolved. 

   

  Thank you, ****

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at the orthopedics office for a swollen hand and they gave me a brace from this company. I didnt use it and then received two bills, which I returned stating product didnt work and was returning it, along with my insurance information to bill. I just received another letter stating Im no longer in good standings and owe them money. This product has since been returned to the company. I do not have and will not pay for something that didnt work or currently own. I have the tracking information and it was received by their company.Poor customer service and Ive been unable to get a hold of anyone in regards to this situation. Never will I ever work with this company. They shouldnt be allowed to bill anyone three times the cost of something you can buy at a store. Complete crooks!

  Business Response

  Date: 07/24/2023

  Hello, 

   

  I do not have sufficient information in order to locate the patient in question. Please provide a name and date of birth. 

   

  Thank you, 

   

  ***********************

  Pacific Medical, Inc. 

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged our ***************** $148.00 for an Arm sling That I could buy on Amazon for $16.00 My copay was $16.18 ***************** paid $131.82 Sham on You Pacific Medical,Inc

  Business Response

  Date: 07/24/2023

  We bill insurances per ******** and CMS guidelines, the patient's insurance paid $63.42, and $16.18 was the member co-pay. If there are any further questions, please feel free to contact me. 

   

  Thank you

  ***********************

  Pacific Medical, Inc.

  **********************

   

   

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffered a fractured ankle on 6/11/23 and while in excruciating pain, visited a local urgent care facility to have them confirm the fracture. I was given an Air Horizon Short ****** from this company Pacific Medical, by the urgent care, and was not informed at all that this boot which retails for $42 at your local ******** would cost $405 with an obligation on my end of $195.00. That's absurd!! I don't have any problems paying for something but this is outright price gouging especially when people are injured and not in the right frame of mind. Had I known this boot would cost more than the doctors visit, including x-rays, I would have declined acceptance and purchased the same boot at ******** This company should be ashamed of themselves. Not surprising is the number of customer complaints they have.

  Business Response

  Date: 07/24/2023

  Hello, 

   

  Pacific Medical, Inc. bills insurances per ******** and CMS guidelines. While it is possible to find something online for less money, the item is not readily available when needed. Billing an insurance company is a much more complex transaction than simply buying something online, specific forms must be filled out, and records provided on request to ensure medical necessity. The patient was offered a onetime good will adjustment and told that we would accept $65.00 prior to this complaint. We will honor that offer; I have discounted the item to $65.00 and sent out a new invoice. Should there be any more questions please feel free to contact me directly. 

   

  ***********************

  Pacific Medical, Inc. 

  **********************

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/19/2023 *********** visit for Hand injury. Medical brave supplied at dr ******* No estimate of charges given.Medical supplier sells brace on the website for $42.Medical Insurance uses ******** recommended cost of $277.Medical supplier estates I can't be a cash customer as I have insurance and must pay through them. If I refuse to use insurance, will still bill me the contracted cost of $277 for a brace they sell for $42.My cost after insurance is $141, over 3x the cost of the product.Fraud much?

  Business Response

  Date: 06/30/2023

  Hello, 

   

  I have called the patient and left a message to call me back, but have not heard from them. Please have them contact me to resolve the issue. 

   

  Thank you

  ***********************

  **********************

  Customer Answer

  Date: 07/05/2023

  I am rejecting this response because:

  I'm Stil dealing with one of the Patient Collectors from this company. The response was that as the insurance company has negotiated the standard ******** cost for all orthopedic apparatus, I must pay the cost of 5 x the cash price. I'm trying to negotiate with them to reject the insurance and allow me the cost of cash of just $50 instead of my copay of $141.

  The response is that as I have insurance, if I don't file it via my insurance, I still must pay the full price agreed with the insurance of $277.

  Still waiting to see how much I will end up paying for this.

  
  

  Business Response

  Date: 07/17/2023

  Hello, 

   

  This matter has been resolved. 

   

  Thank you

   

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  the matter was settled with customer service and it was thanks to the help of the BBB. 
  
  

• Initial Complaint

  Date:06/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill was for a knee brace and crutches I received at my local urgent care a year ago. When I initially got billed I was out of town for a few months, when I came back I had three bills that showed overdue. I was never emailed or called to notify me about the charges. When I tried to call (06/12) they did not have anyone to accept the call and when I went online to pay the system would not accept payment. I have since received another bill stating I am now delinquent and I tried calling and got nothing! Not even the auto pay works. I am worried it will keep happening but no one will solve the issue. I have filed to insurance and it got denied, and no one that this company will respond with any sort of answer or even a way for me to pay my bill.

  Business Response

  Date: 06/22/2023

  Hello, 

   

  I called the patient and left a message to resolve the account, our records indicate that calls have been made in the past. Please have the patient call me back so that we can resolve the matter. 

  Thank you, 

  ***********************

  **********************

   

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went to an urgent care center for a broken hand and was handed a splint for my hand at the end of my visit. A few weeks later I received a bill for just that splint from Pacific Medical and having called them about it was told this was due to an outstanding deductible from my insurance. I called my insurance and verified there was never an outstanding deductible and that this wasnt paid for because it was on a separate bill from my doctors visit and the services provided during. I called Pacific Medical again and was told that this is just how they bill for these things. There was no agreement on separate payment for this item I was made aware of and everything else from my visit was included on the primary bill. This is incredibly deceptive and frankly unacceptable to try and pin something like this on the customer when it should be included on the bill to the insurance company.

  Business Response

  Date: 06/26/2023

  Hello, 

   

  I have called the patient but there is no answer, and his voicemail is not set up. I will try again, or you can have the patient call me to resolve the matter.

   

  Thank you, 

  ***********************

  **********************

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I received a billing statement from Pacific Medical ****************** on 06/9/2023 showing I owe Co-Pays dating back from one to two years. Please see below.8/31/2021 - $30.00 12/13/21 - $30.00 05/25/2022 - $75.00 08/18/2022 - $30.00 10/17/2022 - $30.00 11/18/2022 - $30.00 I contacted Pacific Medical Center billing department and spoke to a ****** (lead billing staff) and explained to her that I pay my co-pays when I check in. They always ask for my co-payment and I gladly make payment. I have always paid for my co-pays at time of check in. If I receive a bill later for my co-pay, I have always called and disputed it and have the proof at that time to show them.This is so disingenuous for Pacific Medical Center to send me a bill, asking me to make payment for a total of $225.00 dating back a year or two, and if I dont, they will turn me into collections by 6/15/2023.I have never been in a financial situation that would stop me from making payment, ever. I have been a long-time customer of ********************** Center going back over 20 years. I do not believe this is legal that a health provider can simply send a bill asking for payment for services going back one to two years. Considering I have been to the doctor countless times during and after the dates listed above. Im filing this complaint against Pacific medical Center asking that the BBB to investigate their illegal billing practices and to stop them from sending out statements for services that are so old it would be virtually impossible for the customer to dispute the charges. Thank you.*********************

  Business Response

  Date: 06/20/2023

  Hello, 

   

  This complaint is for Pacific Medical Centers, NOT Pacific Medical, Inc. 

   

  Thank you!

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/6/23 urgent care applied a plastic/velcro/foam brace for ankle pain. It didn't help, so I stopped using it after a day. I assumed my provider would be billing my insurance, but I surprisingly received a separate bill (#********) from Pacific Medical, who I had not heard of. The $400+ value they claimed was eyebrow raising, especially when I could see this same exact model retails online ~$40 shipped next day. In fact, it's hard to find anyone charging above $50 for the same item. Pacific Medical offered an 'adjustment' bringing the cost down to $216.09, only 5X the typical cost. I asked if there was any way to get a reasonable adjustment on this highly inflated price. I was told they didn't have that ability given regulations, even though my insurance didn't cover any of it. I also called my urgent care, to ask if they could help, and they had no suggestions. That urgent care billing rep also said she hadn't heard of this sort of bill from a secondary company before. How is that possible? I understand and expect separate billing can happen with ambulances and other outside service providers, but it seems unethical to provide a (nearly disposable) item, one step up from a consumable bandage, in a one on one setting inside the exam room, without giving basic information about who is actually going to be billing for the item, and that they will be charging hundreds of dollars for the molded plastic/foam. I don't expect the best retail prices at an urgent care, and want to pay something for services provided, but I also don't think that 5X retail is fair with the current bill sitting at $216.09, and especially when this exact item is sold wholesale for $9.40 as seen in the following link. Not a similar one, the exact one. I don't know if 23X to 43X markup is typical in this sort of indirect billing, but it doesn't seem even slightly ethical.*********************************************************************************************

  Business Response

  Date: 06/16/2023

  I spoke to the patients husband and resolved the matter

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pacific Medical has been completely avoidant in billing my valid insurance and even taking note of my insurance information. I have mailed my insurance information 3 times and have provided it over the phone. I was basically called a liar and told they never received it once. Ive now been told that they will no longer even gather insurance information or attempt to bill my insurance because it has been so long (less than a year). The woman I spoke to most recently has been extremely unprofessional and combative. Ive simply wanted my insurance billed and my debt paid, but they refuse and now *** collected a late payment even after numerous attempts to pay. What started as a small bill that shouldve been resolved in a short phone call has been extended into an endless hassle. I feel paranoid for even thinking this but at this point I wonder if their game is to collect late fees on small bills. Ive never had a medical billing issue like this. Youd think theyd have simply wanted my money when I first tried to pay months ago. I dont know how a company can just refuse to bill insurance when insurance information was provided immediately after receiving the bill and was sent in multiple times after the first refusal. No other provider of mine is having issues with my insurance. The last woman I spoke to also said there is no record of previous contact or any phone calls. How could you not have record of that?!

  Business Response

  Date: 05/03/2023

  Good morning,

   

  The balance on the above account has been written off.

   

  Thank you,

  ***********************

  Pacific Medical, Inc.