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Business Profile

Auto Warranty Plans

Vanguard Vehicle Armor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting for my refund for over a year...... all the phone numbers for vanguard no longer work and I have yet to receive my refund.

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased a car warranty from Vanguard Vehicle Armor about 3 years ago. They sold me this warranty and explained that is was a full coverage warranty and I was guaranteed that my car would be fixed if I had any issues. I paid ******* for this warranty. My engine light came on and the shop told me it would be ******* to fix. The dealership called Vanguard and found out that Vanguard would only pay out ****** under a Assist Warrany. I was not told that when I purchased this warranty. The representative(at the time of purchase) said my car would be fully covered! Since Oct. 2024 I've called numerous times to get a refund and they always tell me its processing. They can't give me a time limit or let me talk to a supervisor or another department ! It's been 5 months and I get the same answer every time! They are giving me the run around with my refund! I only have a contract #. The company number is **************. Thanks.

  • Initial Complaint

    Date:02/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to reach the owner/manager ******* ********, his office is located in our local *** store. And he is hard to reach. I believe this is a "dummy" corporation to prey on people especially the elderly.

  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** VANGUARD never mailed or emailed me updated payment history as requested for my personal confirmation and receipt. Their attendant told me I had one payment left which I made on a recorded phone call. VANGUARD terminated my contract stating that I failed to make my last payment without contacting me. I learned when I took vehicle in for mechanical work and was denied agreed financial support from VANGUARD. I was told my service was terminated by mechanical staff and had to foot a $1,200 bill all by myself.

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/05/2015 Purchased zurich Vanguard vehicle Armor $2,130 New vehicle Plan.72 months/100000 miles.Traded my vehicle with ***** miles.... I'm still waiting to be Reinburst half of my policy. Royal assurant ************ $1,300 check missing in the mail.

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended vehicle warranty from Vanguard Vehicle Armor on 9/17/2021. On 8/23/2024, I canceled the policy due to trading in my 2016 Chevrolet 2500HD 4x4 truck and bought a new 2024 Chevrolet truck. The company said that the refund would **** *-8 weeks to be refunded but did not give me a refund amount. I called on 10/2/2024, and was advised it is still taking 6-8 weeks for a refund. I called on 10/30/2024, they said it will take 8-10 weeks before I get a refund. I attempted to warn them about being more timely with their refunds and that the time has run out and I wanted my refund. They suggested I get legal council involved. I still have not received my refund on Contract #: 102F4060 Expiration Date: 10/16/2026 My wife, ********* A ***** also has a claim with them for a lesser amount is due her and she has been waiting too!

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They canceled my account and said that I would be getting a refund of my money this was on 05/25/2023 and I still have not received my money

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased car vehicle warranty from them , I were sceptical at first but I needed car warranty just in case something went wrong with my car , so I'm trusting this company to keep my information safe , they stole from my card I didn't authorize them to take money off my card I knew my obligations it was a onetime payment only was my request but they're theirs and still waiting on ******** so called supervisor that **** or *** with their rude selves how did they even get a job working their with no phone courtesy manners nothing. Please help me started in april2024 end may2024 still yet to see my refund *** said we're in the mail ,it's October 2024 still no refund for me closing after a month never again , be cautious people vanguard vehicle armour pitiful, shame on them for lying.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to get my vehicle fixed. But ever time I try to call they tell me they don't have me on file. I paid for the whole 5 years of Sept 1 2023 to 11/13/2027. I still can't get anyone to answer my question. I would appreciate if someone can call me back please. Thank you Mrs ****** 10/10/2024

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car warranty plan May 2022 but canceled on the same day. I was then charged the monthly bill for June-August. I then called August of 2022 to let them know theyve been charging me and they said theyd issue a refund. *** called atleast once a month for two years and still havent received a refund. They keep saying that it takes a long time for corporate to issue refunds but its been 2 years and i need my money. I am owed $400. I was charged $131.99 for those 3 months.

Vanguard Vehicle Armor is NOT a BBB Accredited Business.

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