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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 193 total complaints in the last 3 years.
  • 102 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/9 i got a email from ilym said the checks were scheduled to be sent on 6/11 dont know If they even sent it out yet becuase it would've arrived in the mail already and now I try to contact you by phone and email and no response I wanted to pick this up at your office instead of waiting for you to send in the mail . I cant believe how unprofessional your company is with communication.

    Business Response

    Date: 06/20/2025

    Good morning ********,

    Thank you for your concerns. I checked into our call log and see that you called in on Wednesday but hung up after 19 seconds, then called in yesterday while we were closed for the Juneteenth holiday. Our message stated we were closed and would be back open today at 9am. Yes, your check was sent out on June 11th, as part of a batch of over ****** checks. Please allow 2-3 weeks for checks to be processed and delivered by the post office. 

    If you have any questions, feel free to contact us during our business hours, at ************. Our agents are happy to help if you given them the opportunity!

    Thank you,

    ***** ******
    ILYM Group, Inc. 

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to receive a check from a class action lawsuit, ******* v. ************** Plan, et al., I have not seen it. I was told by ***** R through email that my home address was updated and my check mailed out on 5/12. She informed me it would take 2 to 3 weeks to receive the check even though I'm in the same state as they are. It is now 6/18, no check. I have emailed ***** R with no response. I made sure to update my address on their website and requested a re-issued check. People shouldn't have to wait this long for something that is owed to them. There are so many complaints about this happening with this company, it is mind boggling. It should not have to come to this. I would like my check.

    Business Response

    Date: 06/18/2025

    Hello Calin,

    Thank you for reaching out to us. I looked into our phone system over the last 6 months and was not able to find any instances where you called in, but I do see where we called you at the beginning of May. The check was reissued and mailed out to the address you provided in this complaint on May 12th, 2025. I'll re-issue your check again today, it should arrive in 3-5 business days. I'll print and mail it out right away.

    If  you have any other questions, feel free to contact me directly at ***************************************************************

    ***** ******
    ILYM Group, Inc

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently you have to make a complaint on here to get any response for a check. They said it was issued 2 weeks ago and I havent gotten it, and now I cant even get a response confirming it was sent.

    Business Response

    Date: 06/10/2025

    Hello ******,

    I only see one attempt where you tried to get in touch with us by phone on May 28, but you did not leave a voicemail so we did not know to call you back. That same day though, you contacted us by email and we contacted you via email back and reissued your check on 5/28/2025, and the check was printed and mailed out on 6/2/2025. Where have we not communicated with you? It has not even been 2 weeks since we contacted you back about the reissue, but the check was sent and should be arriving soon. If it has not arrived by the end of this week, please contact me directly at ******************************** and I can reissue your check for you again and mail it with a tracking number. 

    Thank you,

    ***** ******
    ILYM Group, Inc. 

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter saying I have a check owed to me that I never cashed. Ive emailed, Ive called multiple times and I have submitted online information and nothing! Is this fraudulent?!

    Business Response

    Date: 06/10/2025

    Hello *******,

    We're sorry to hear you haven't received your check! I looked into our call logs and see a couple of times where you called on 5/27 but not during our business hours so you were sent to a message. We are open Monday-Friday from 9am - 6pm and have people standing by to answer your calls. 

    I have received your re-issue request and will get the check put out in the mail for you today. It's coming from ******, so should only take a few days to arrive. If you have any other questions, feel free to contact me at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, Inc. 

  • Initial Complaint

    Date:06/04/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The most atrocious communication I've ever seen in a company. My initial settlement and service check by this company was considered fraudulent by the bank. When a re-issue was processed, only the Service Fee check was re-issued and to the address I had already told them twice was no longer active. I've left several messages both via phone and their website form to reconcile this issue. Now that I'm reading the reviews - this is apparently the only way to get their attention. I'm also reading that they have a history of embellishing how much people got in their portion of the Settlement so I'll need a breakdown of my working hours from them as well as the actual check sent to my updated address.

    Business Response

    Date: 06/04/2025

    Hello Sitara,

    Thank you for contacting us, I'm sorry to hear that you haven't received your check yet! I looked into our phone system and see that you tried calling at about 6:15 this morning, but unfortunately we don't open until 9:00. Aside from that, I looked into it and was glad to see that we did reissue your check. The check was sent to the same address that you provided in this complaint, not to a previous address. We updated your address on 4/2/25 and sent the reissued check out to that address that day, so I'm not sure why you never received it. The check is check #***** for $3,867.96, and I'm sending it out to you again today via **** priority mail with tracking number: 9405530109355161937365.  They estimate 2 day delivery so it should arrive on Friday.

    If you have any other questions, please feel free to contact me directly at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group******

    Customer Answer

    Date: 06/04/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Sitara Nayabkhil

     

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from the *************************** stating that this company ILYM Group has my unclaimed property and to contact them in order to retrieve it. There was a deadline for ILYM Group to send me my funds, and the deadline has now passed with about 5 attempts (minimum) from me to collect my check. They have still not sent the state my unclaimed property. Ive left voicemails, inquired about it directly on their website, and sent multiple emails. This company has my class action lawsuit check and is refusing it hand it over.

    Business Response

    Date: 06/04/2025

    Hello *****,

    I'm sorry to hear you haven't received your check! I looked into our phone system and can only see one call that was made back on March 21st, and nothing since then! I saw that you had attached the email correspondence we had with you earlier this year that you attached to the complaint, and we did reissue your check after that to the address you provided. The check was mailed on 4/18/25 to ******************************************* 

    I will re-mail the check again today, and it should arrive in 3-5 business days. Please keep an eye for a white envelope, and the return address will be from ****** v Twomagnets, C/O ILYM Group, Inc. 

    Please feel free to contact me directly at ******************************** if you have any questions! Thank you,

    ***** ******
    ILYM Group, Inc

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received information on a class settlement from **** over a year ago. The case ended by way of stipulated agreement on 8/20/2024. To date, there has been two unanswered emails to ILYM. I chose not to call them since all the reviews/ complaints posted advised not to. All I am seeking is when will I receive my portion of the settlement, which is $2,609.37 combined total for class period and PAGA payments. The class case name is ****** ****** vs. ********************* filed with Los Angeles Superior Court, case number 21STCV16872.

    Business Response

    Date: 06/10/2025

    Hello ***********,

    We're sorry you didn't receive your check yet! I could not locate any emails you sent to us, I checked between all of our customer service emails and not able to locate any communication. We have a team of people waiting to answer calls, I wish you would have tried before just assuming we would not answer your call. We did send your check out to the address you provided in this complaint, back in November of last year. I'm not sure what happened to where you didn't receive your check, maybe it was tucked in with the junk mail and got tossed in the trash or something like that. I verified that nobody else got your check and tried to cash it fraudulently, so I'll re-issue your check again today. It should arrive in a few days!

    Please contact me before reaching out to file complaints, we do provide great service if given the opportunity to! My email address is ******************************** and I'm always happy to help.

    Thank you,

    ***** ******
    ILYM Group, Inc. 

    Customer Answer

    Date: 06/12/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********** ******

     

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I relieved a letter from ILMY group stating a check from a settlement is being held until June 1st 2025. I have followed all.instrucruons listed on their website. Including phone messages, email, and online submissions. The company has not responded to any of my requests. I'm unsure if this is a fraduant company. I would like delivery of my check.

    Business Response

    Date: 05/22/2025

    Hello *****,

    Thank you for contacting us! I looked into this and was not able to find any instances when you called in to us to get your check reissued and no so also there were no messages left, so we weren't able to help. We have received an overwhelming amount of online submissions for check reissues, so if yours was requested recently it could be a week or two before we can respond that the check was sent. Since you contacted us here, I will remove you from the re-issue queue and send your check out today.

    If you have any questions, feel free to contact me at ***************************************************************.

    Thank you,

    ***** ******
    ILYM Group, Inc. 

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from the ***************************** about an unclaimed property. i have been trying to get a hold of you guys via email and phone and no response. I would like to get my check sent as soon as possible.

    Business Response

    Date: 05/20/2025

    Hello Mariana,

    I have updated your address and put your check in the mail today! It should arrive in 3-5 business days. If you have any other questions, feel free to contact me directly at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, Inc. 

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a notice from the California State Controllers office on 02/18/2025 regarding a lawsuit that settled in December of 2023 against B.E.T. information systems. I have submitted a change of address and several check request besides the dozens of emails and voicemails. I have not received a check nor have I gotten any communication from ********* ******. They never answer their phone or call you back. I even included the letter from the state in my emails because of the deadline of 06/01/2025 that I was given to make contact with this company. ******** business practices!

    Business Response

    Date: 05/15/2025

    Hello *****,

    Thank  you for letting us know you have not received your check yet! I show that we did process a change of address for you last month from the form submitted online, but I could not find an email to our check request email for the reissue. Regardless, I will reissue your check for you today! 

    Please allow 3-5 business days for the check to arrive. If you have any other questions, please contact me directly at ***************************************************************.

    Thank you!

    ***** ******
    ILYM Group, Inc.

ILYM Group Inc is NOT a BBB Accredited Business.

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