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Business Profile

Delivery Service

Deliver-It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

1.04/5 stars

Average of 76 Customer Reviews

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Review Details

  • Review fromMa P

    Date: 01/30/2023

    1 star
    Frustrated..left pacakge outside main door which is less than 5 ft away from open street..this company deserves 0 star..Lancome, stop using this delivery service!!! They are staining your good reputation!
  • Review fromJessica M

    Date: 01/28/2023

    1 star
    The worst!!!! Dishonest tracking info with fake pictures from random apartments that they claim to be my residence even though I live in a HOUSE. As everyone says, they have fake numbers that disconnect. There is NO WAY to communicate with them. Sorry Sephora contracts with them, they've lost a long standing loyal customer.
  • Review fromAl S

    Date: 01/12/2023

    1 star
    Poor customer service, their phone number is playing automated message, no way to contact them. I am shocked that Nespresso is using such a terrible irresponsible company. I am working from home, and for the past 3 days Deliver-It states they attempted to deliver package, but that is a lie! Worst shipping company in the world!
  • Review fromWayne S

    Date: 12/14/2022

    1 star
    Delivery-It say they attempted twice to deliver but get exceptions (they don't have the detail of the exception).I have 7x24 security cameras and no one shows up in that week. Such a ridiculous company
  • Review fromSara K

    Date: 12/02/2022

    1 star
    Why is Sephora using them??? They are terrible, my item was supposed to arrive November 9th and nothing. The phone number just tells you to track it online or call the shipper
  • Review fromHannibal H

    Date: 11/08/2022

    1 star
    This is the worst delivery company I have ever seen, Why is a big companies like Apple using their services. Why are still doing business ?
  • Review fromLauren C

    Date: 11/05/2022

    1 star
    The track-it shipment status that this company promised does not exist. You cannot tell where your package is located. Their system says that the package is scanned but it doesnt say where and then they update it but it is days late and I still cannot get an update and neither can Apple. They havent responded to my email and I also messaged them through their webs system. Their chat system does not work. I am located in ******* ********** ***, not an outlying area. *********** DHL, GSO, and **** all do a great job in our area..
  • Review fromDena U

    Date: 11/03/2022

    1 star
    Why is a company like Apple using this place to ship $1400+ phones? I got an email from Apple on Tuesday 11/1 saying my phone would arrive Wednesday 11/2 by 8:00 pm. There was also a link to deliver-it.com for updated tracking. The Deliver-It site updated at 6:41 pm on 11/1 saying the package was "scanned at terminal". Wednesday 11/2 has come and gone. NO phone numbers on the Deliver-It website allow you to talk to a human being. The phone numbers only play a recording saying to go to the website. I've also sent them 3 emails that have gone unanswered. I was on chat with apple twice now - the first time late in the day on Wednesday and they assured me it would be delivered by 8 pm, and just today, Thursday 11/3, since the phone never showed up. The only thing could do was "escalate." I've since looked up reviews for Deliver-It and am truly appalled that Apple continues to use them. I doubt they've ever successfully delivered anything based on the reviews I'm seeing. They should be put out of business. They are beyond terrible!!!!!
  • Review fromJeff Z

    Date: 11/02/2022

    1 star
    Would leave "Zero" stars if I could. The package has shown "Out for Delivery" for 3 days now. No way to actually get speak to someone in ***************** Unacceptable! Not a package delivery service I would use or recommend.
  • Review fromEm D

    Date: 10/25/2022

    1 star
    I received an email saying my package was delivered but I did not receive it. (I was home all day, driveway and porch cameras show there wasnt even a vehicle anywhere near my home at the time of supposed delivery) Chat feature on website does not work. Phone number is automated machine that does not have option to connect to live person OR leave a message about a complaint.

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