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Business Profile

E-cigarette Liquids

VapeSourcing
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December ****** placed an order with ************************** Been ordering from them every month for over 2 years without problems until now.Received my tracking number 9405511206205577907951.Waited the appropriate amount of time and checked tracking status and it hasn't moved since December 2 2024.Was told thru email to contact **** I did that and they quickly responded telling me they have no such tracking number that I need to contact the company I placed the order with .I can only do that through email that's all they provide And they just send me the same email with the same information that I've provided. This is extremely frustrating. I'm only seeking either to get what I ordered or a complete refund.I'm not trying to tarnish their reputation. Just want what I ordered.I keep getting the run around with no accurate information. I don't know what else to do.I'm on a fixed income.This is a lot of money to be out of Please Help.

    Business Response

    Date: 02/11/2025

    Dear customer
    Thanks for your order at **********************, we regret you may confused by this delivery error, we find actually your tracking number should be
    9434611206206803187238
    and the logistical information shows 
    Delivered
    Delivered, In/At Mailbox
    *******, NY 14207 
    December 26, 2024, 4:21 pm

    Please check it again, feel free to contact us if you have any further requiries.
    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:12/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my package, $300 worth of product and never received it. I reached out to the company on several different occasions, with no reply. I am extremely displeased & frustrated with this company. My package was returned to sender on November 16th, ************************************************************************************* solving this situation. This is bad business & a huge issue that needs to be resolved immediately.

    Business Response

    Date: 02/11/2025

    Hi there
    Thanks for your order at vapesourcing, i find you placed an order on the 2024/11/6 according to your shipping information and the total amount should be ******. we do not find any other order in 300 USD, please check if you place this **************** other place.
    regarding  the order 100914730, i find you tracking number is 9400111206205599123916
    the logistical information shows 
    2024-11-22 11:55
    *********************, Delivered, Individual Picked Up at *********** -> Your item was picked up at the post office at 11:55 am on November 22, 2024 in **********************

    we do not find any clue indicate that the parcel returned to the sender, we hope you can check it again.
    Feel free to contact us if you have any other inquiries.
    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/16/2024 I ordered this mod on what would have been a Sunday for them. Today in now Wednesday for them. I emailed them asking why I did not get a shipping label yet. They informed me that the item that the website said they had plenty of. Was no longer in inventory 3 days after I ordered. Not the day after I ordered which would have been Monday. It took them. 3 days to inform me they could not fulfill my order. That is only because I emailed them. Also I ordered from what I thought was a warehouse in ********** not a warehouse in ***** as I ordered specifically on the California warehouse website as that is what I chose when I got on their website. That is false advertising. I seek a full refund today. Not in 3 days after I emailed them.

    Business Response

    Date: 02/24/2025

    Hi there
    Thanks for your order at vapesourcing, regarding your order #********* placed on the 2024-11-16, i find you buy it from our shenzhen warehouse and the estimated delivery time is ***** business days.
    your tracking number is AT558261326CN
    and the latest logistical information shows 
    2024-12-12 13:20
    ************ FL *****, ????US **?

    I hope you have received your parcel, feel feel to contact us if you have any other requiries.

    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products ***** they are commiting false advertising,they say in stock then I'll get a email which I'm waiting on that will say well product is outta stock. It was in when I ordered it and now it's each time I order. Want my order shipped and at there expense of overnight 11/7/2024 order date. Now the 16th and still hasn't been shipped. This company is falsifying product availability and then sending us the customer emails stating it's not in stock. Want my products shipped overnight at the companies expense and for them to stop commiting fraud and false advertising and theft we pay for shipping and yet we are treated like s*** Excused reasons and more this is ongoing. This company should reimburse for shipping cost and at there expense overnight the order. Compensation and delivery is what I'm asking compensation for time and shipping cost and want them to overnight this by Tuesday.

    Business Response

    Date: 02/24/2025

    Hi there
    Thanks for your order at vapesourcing, reagarding your order #*********, i find there is do a delay caused by the stock error, but finally they are all delivered
    there are two parcels 
    #1   tracking number  9400111206205593433448
    #2   tracking number  9400111206205527059225
    i find there are both delivered by 2024-11-19
    i hope you have received your parcels, feel free to contact us if you have any other requiries
    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:10/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 3rd, 2024, I submitted an order for 15 disposable vapes. I received this order on September 5th. One of those vapes, the *** VPR 30K Disposable Vape, arrived defective. It does not turn on, you cannot take a drag off of it, nothing happens. I emailed the seller on September 9th and included pictures of the box, the product, and the barcode as they've asked for this in the past when I had a defective item. I also posted offered to ship this defective item back in exchange for a new one. I got no response. I sent a follow up email on September 19th. Again, I got no response. I sent a THIRD email on October 4th from my backup email ********************* and got no response. I reached out on ******** on October 4th as well. Today, I got the response of "if you sent an email, they'll take care of it" meanwhile ignoring the fact that it's been almost a month that this has not been taken care of. I want to ship the defective item back, in it's original box, and and I want to be shipped a replacement at no cost to me within a week of them receiving the defective item since this item arrived dead on arrival. If they cannot do that, I would like to be refunded for the cost of this defective item. I've included proof that I've sent many requests to them, and all have gone unanswered except for the ludicrous response from the ******** person.

    Business Response

    Date: 10/24/2024

    Hi there
    Sorry for the unpleasant experience caused, i find the customer service team have already make a full refund for this product to your e-wallet account, please check again
    For free to contact us if you have any other requiries.

    Best regards
    Vapesourcing Team

    Customer Answer

    Date: 10/25/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I do wish the business had kept better communication sooner and that I wouldn't have had to resort to this, but I am happy with the resolution and would like to close this case. 

    Regards,

    Emmicah *******

     

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a week ago and paid money for shipping. The company has lied to me to generate a tracking number. Now this seems like fraud and theft paid 60+ dollars. The order has not left the warehouse still. I've given days of notice to have my order shipped or I'll have to file a bbb complaint. Hope this company ships my order.

    Business Response

    Date: 07/15/2024

    Hi there
    Regarding the  order #*********, I find the order was sent in two parcels from 2 different warehouses
    the tracking number for first parcel is 
    9400111206204294980152
    and the second one is 
    9400111206204200079185
    The dispatching time do take longer caused by the holiday and weekend while they are both still in transit
    i also notice it takes longer than normal for the delivery which we need to confirm with the ***** but  the estimated delivery time shows 
    Estimated delivery time:2024-07-17
    By USPS


    Please don't worry, you may receive your parcel very soon 


    Best regards

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction on 4-25-24. Order sent to wrong address. **** tracking number **********************. Order ********* vaping supplies. Lost mail case # per **** ********. Many emails I sent but no solutions.I want to receive what I pay for. Is not the first time they make this mistake

    Business Response

    Date: 06/19/2024

    Hi there
    Regarding the customer's order #*********, the tracking number is 9400111206204191326718, the carrier is ****.
    The logistical information shows
    Number: 9400111206204191326718
    Package status: Delivered (6 Days)
    Country: ************* -> *************
    2024-05-01 13:56 BAYAMON, PR *****, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:56 pm on May 1, 2024 in *******, PR *****.
    2024-05-01 06:10 BAYAMON, PR *****, Out for Delivery
    2024-05-01 04:36 BAYAMON, PR *****, Arrived at Post Office
    2024-04-30 00:00 In Transit to Next Facility
    2024-04-29 06:24 BAYAMON, PR *****, Arrived at **** Facility
    2024-04-29 06:16 BAYAMON, PR *****, Arrived at **** Facility
    2024-04-29 05:51 ********, PR *****, Departed **** Facility
    2024-04-28 13:49 ********, PR *****, Arrived at **** Facility
    2024-04-28 13:19 ********, PR *****, Departed **** Facility
    2024-04-28 07:25 ********* PR *****, Arrived at **** Destination Facility
    2024-04-27 17:22 In Transit to Next Facility
    2024-04-27 00:35 ******* CA DISTRIBUTION CENTER, Departed **** Regional Facility
    2024-04-26 22:36 ANAHEIM CA DISTRIBUTION CENTER, Arrived at **** Regional Origin Facility
    *************:*******************, Accepted at **** Origin Facility
    2024-04-25 22:04 ****************, Shipping Label Created, **** Awaiting Item
    ======================================
    Powered by www.17track.net

    The customer contact us and claim he didn't receive the parcel, and we have resend the parcel to him for free considering he is our loyal customer.
    we are still waiting for the restocking since we find some items in the customer's order is out of stock when we resend the parcel. we hope the customer can continue ot wait fo a while or choose other replacements.

    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company operates a website for adult *** toys and when you place an order they never process or send the product they advertise and when you reach customer service they never respond until you write a review on their scam website. After writing review they then contacted me and issued a partial refund and still have the rest of my money.

    Business Response

    Date: 06/19/2024

    Hi there 
    We have sent the parcel to the customer and and tracking number is **************************, the logistical information shows 
    Number: 92612902711937543400521904
    Package status: Delivered (4 Days)
    Country: ************* -> *************
    *************:******************, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 4:35 pm on April 8, 2024 in *****, *********
    *************:******************, Out for Delivery
    2024-04-06 14:43 ***************, Arrived at Post Office
    *************:******************, Accepted at **** Destination Facility
    *************:********************, Departed Shipping Partner Facility, **** Awaiting Item
    2024-04-05 00:00 Pre-Shipment, **** Awaiting Item
    ======================================
    Powered by www.17track.net


    Best regards
    VenusFun Team

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED A **** AND ***** .I GOT THE ***** BUT NOT THE **** I'VE CONTACTED THE COMPANY MANY TIMES AND I GOT NO ANSWERS. I JUST WANT WHAT I ORDERED

    Business Response

    Date: 06/19/2024

    Hi there,
    regarding the customer's order, we send the coils and vape in two parcels, the tracking numbers are
    9400111206204109882183
    9400111206204388144736
    the logistical information shows they are both delivered.
    Number: 9400111206204109882183
    Package status: Delivered (7 Days)
    Country: ************* -> *************
    2024-05-04 11:15 *****************, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:15 am on May 4, 2024 in *******, ** 54720.

     

    Number: 9400111206204388144736
    Package status: Delivered (8 Days)
    Country: ************* -> *************
    2024-04-08 12:24 *****************, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 12:24 pm on April 8, 2024 in *******, ** 54720.


    Best regards
    Vaoesourcing Team

     

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order has been pending, was told they did not have item that was advertised as in stocks. Asked for a refund. Refund has not been issued.

    Business Response

    Date: 06/25/2024

    Dear customer 
    Regarding your order  #********* placed on the 11-Feb-2024, i find the customer service have made a full refund to you on the 19-Feb-2024 as you do not want to choose a replacement, we do not find any other order later then, please check it again and feel free to contact us if you have any other considerations.

    Best regards
    Vapesourcing Team

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