Reviews
This profile includes reviews for New American Funding's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,497 Customer Reviews
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Review fromDana J
Date: 07/15/2025
1 starDana J
Date: 07/15/2025
They totally waisted my time ran my credit report saying they wok with 500 credit scores but in all actuality they really dont. Dont bother having them run your credit report lowering your score for no Reason for a cash out refinance.
New American Funding
Date: 07/16/2025
Hello ****, we regret we were unable to assist you with your home financing needs at this time. We have researched into this matter further and would like to speak with to go over our findings. Please contact our ************************** Team directly at *********************** at your earliest convenience.We hope to hear from you soon. Respectfully, ***************************Review fromJuan P
Date: 07/01/2025
5 starsThey got the job done for me and was very professional in the processReview fromRitesh S
Date: 06/02/2025
1 starRitesh S
Date: 06/02/2025
Worst experience ever for Home Refinance. Supplied all the documents on time and ordered appraisal after loan approval came back last minute to get additional work done in the house. Will never work with this company again.New American Funding
Date: 06/03/2025
Hello ******, we appreciate you bringing your concerns to our attention and regret any inconvenience you encountered. We would like to speak with you directly regarding your recent loan experience. Please contact our ************************** Team at ***********************, so that we may identify your customer file and have the opportunity to research and address your concerns accordingly. Respectfully, ***************************Review fromPhyllis K
Date: 05/30/2025
1 starPhyllis K
Date: 05/30/2025
After the application process, they refuse to delete my data. Now I'm getting Spam from every scammer. I am so full of regret for initiating an application with this company. Do yourself a favor and scroll on. They are not trustworthy. They will sell your data and you will not be happy. They should be investigated for data corruption.New American Funding
Date: 06/03/2025
We regret any inconvenience you have encountered and appreciate you bringing this matter to our attention. We would like to speak with you directly, so that we can identify your customer file and place your record(s) on our internal "do not contact" data base. Therefore, we kindly ask that you contact our ************************** Team at *********************** for immediate assistance. We hope to hear from you soon. Respectfully, **************** ManagementPhyllis K
Date: 06/10/2025
Placing me on your internal "do not contact" database does NOT safeguard my data. You still have my name, address, phone number, SSN#, DOB, etc. As long as you refuse to delete it, my data may be invoilved ina future data breach. PLEASE DELETE THE **** of non-clients. I am not your client, and I never will be. Your firm insists that applicants allow you access to bank accounts, so some customers have given you that data, too. I am not your client; you don't have any innocent reason to retain it. People who have applied but not finalized loans should have their data protected from piracy.Review fromheather c
Date: 05/30/2025
2 starsheather c
Date: 05/30/2025
Worst experience I have had with a business. My Sr. **** officer would not respond to my realtor. My realtor kept having to call me to get ahold of her. She sent incorrect forms, did not make changes to contracts that were wrong and previous asked to be changed, she didnt see the conditions in the appraisal that needed to be fixed so the home would qualify for the loan- I had to point these out to her. She didnt tell me I would be working with anyone else from the company and I tried for days to reach her about an issue and then was told when I called the main number that someone else was now handling my account. My realtor also tried to reach this new person for over a week and she claimed her company phone wasnt working and my closing was delayed 3 days. And my contract was still wrong hours before I was supposed to close! This and the concierge set me up for an ADT package and then called me a week later to say the state I live in doesnt allow them to set up the service. This company made an already stressful experience almost unbearable especially for a first time home buyer. I do not recommend!New American Funding
Date: 06/04/2025
Hello *******, thank you for bringing your concerns to our attention and regret any inconvenience you encountered. We would like to speak with you directly regarding your recent loan experience. Please contact our ************************** Team at ***********************, so that we may identify your customer file and have the opportunity to research into this matter and provide you with our findings. Respectfully, ***************************Review fromNicole I
Date: 05/20/2025
1 starNicole I
Date: 05/20/2025
Unfortunately, after relying on information from NerdWallet, I decided to proceed with *** for my loan. ***** **********, the Senior Agent handling my application, made the entire experience frustrating and unprofessional. His communication was poor, he spoke to me condescendingly, failed to coordinate with my realtor, and neglected his responsibilities. Even his supervisor acknowledged that he had mishandled aspects of the process.Initially, ***** pre-approved our loan, assuring us that everything was in order. However, he fraudulently marked certain debts as paid without informing me. Once we entered the closing process for our new home, he abruptly informed us that my commission-based income could not be considered and that we would need a cosigner. After securing my mother as a cosigner and submitting her financial documents, we were once again assured that everything was progressing smoothly. We even received updates confirming our application was moving forward.Then, nearly two weeks later, ***** informed us that my mother had debt-to-income ratio issues and would need to pay off $17,000 for us to qualifydespite the fact that our process had already advanced. This was just one of several setbacks. Even after expressing our need to reassess our options, they continued moving the application forward and sending documents for signing, despite our uncertainty and lack of proper guidance.Needless to say, we ultimately decided to seek a different lender because this company felt suspicious and unreliable. Based on my experience, I would never recommend *** or ***** **********, despite his claimed 14 years of experience.New American Funding
Date: 05/24/2025
Hello ******, we are truly sorry to hear about your recent loan experience with New American Funding and would like to offer our sincere apologies for the inconvenience this may have caused. We value your review highly and would love to speak with you further regarding this matter. Please contact our ************************** Team directly at ***********************, We hope to hear from you soon. Respectfully, ***************************Review fromNicolas M
Date: 05/20/2025
1 starNicolas M
Date: 05/20/2025
On May 20, 2025, I reached out to New American Funding. Earlier in the year, I had received an escrow analysis which increased my monthly escrow payment by ~$100 a month. I then proceeded to pay a late tax bill from the year 2024 that was overdue. I sent the tax bill to New American Funding letting them know that it should be paid out of my escrow account given the fact that it was from prior year and overdue. New American funding paid the tax bill from prior year and then proceeded to increase my monthly escrow account by another $200 a monthly (resulting in a year-over-year escrow monthly payment increase of $300). I reached out to New American funding again, informing them that this was a late payment from prior year that was already factored into the escrow analysis from the current year and did not have to be adjusted again. I requested that New American funding reduce my monthly escrow payment by the $200 that they increased it by; at this particular point in time my escrow payment year month was over $1,000 and was near the amount of my principal. In spite of my numerous attempts to get new american funding to reduce the escrow amount, they stated that they would not adjust the amount as the late (2024) tax bill had already been incorporated into their analysis, in spite of the fact that it would be double counted.New American Funding
Date: 06/03/2025
Hello *******, New American Funding has researched into this matter and would like to provide you with our findings. Please contact our ************************ as ************, and an associate will review your file with you directly. Respectfully, **************** ManagementReview fromMarissa S
Date: 05/20/2025
1 starMarissa S
Date: 05/20/2025
This company is negligent and unethical. Weve been dealing with them since November 2024 to sell our house due to short sale and they continue to drag out the process, withhold information and neglect the urgency of the sale. Weve had to extend our closing date 3 times and they still have zero urgency to get this to closing.New American Funding
Date: 05/21/2025
Hello *******, we regret any inconvenience encountered and appreciate you bringing this to our attention. In order to determine what has transpired and have the opportunity to address this matter accordingly, we would like to speak with you directly. Please contact our ************************** Team at *********************** for immediate assistance. We look forward to speaking with you soon. Respectfully, ***************************Review fromDiane S
Date: 05/13/2025
1 starDiane S
Date: 05/13/2025
I would give one star if I could, after having them for 5 years with never missing a payment I refinance with this company and even before my 1st payment we due they sold my loan to a company I would have never went with, that has a 2.7 rating so many complaints about not updating home owners insurance or paying state taxes. I would have never refinance if that is what i thought they would do. I am not just a number they should throw away, This new company is nothing but problems, We should have a say on what you do with our accounts.New American Funding
Date: 05/16/2025
Hello *****, we appreciate you bringing this to our attention and regret any misunderstanding in this matter. The servicing of a loan after closing may be transferred or assigned to a new servicing company. This change may happen right after closing, even before a first payment is made. A loan service transfer will not impact your initial mortgage agreement in any way.Your loan amount, interest rate, contractual payment obligation and payment schedule will remain unchanged. The only change will be where you send your monthly mortgage payment to. This is quite common in the mortgage industry for loan servicing to be transferred from your initial lender to another company. A transfer can take place at any time during the life of your loan. We hope this has addressed your concerns in this matter and again regret any misunderstanding. Please let us know if we can be of further assistance.Respectfully, ***************************Review fromSusan A
Date: 04/22/2025
1 starSusan A
Date: 04/22/2025
They knew I had a repossession on my record. That was falling off this year. They knew we had a loan and they knew my husband's income. But they exaggerated the income and they told me that it would work. And then, when they got the income they said oh, it wont-work so they ran my credit. They lied to me when they saw my credit. And then they continue to push for stuff for employment that they did not need because they had already denied me the same day. That he finally called me and said that I wasn't going to be approved. Was the same day. I got a letter from *** saying why we were denied. Well, this is a big deal because in the beginning. Oh we got you. I can work with that. Yeah, we got you. Just to find out there was a big fat lie just to Tell me the same thing that everybody else told me. Even now, in the beginning, he said. I'm not like everybody else. I want to fight to get you in a house. You do not need down payment. But apparently we do another great big lie!!!New American Funding
Date: 04/23/2025
Hello *****, we appreciate you bringing this matter to our attention and regret any inconvenience this has caused. New American Funding strives to provide our customers with a seamless loan experience and exceptional service and regret to learn this was not the case for you. We would like to speak with you directly regarding this matter. Please contact our ************************** Team directly at ***********************, so that we may identify your customer record to research into this matter and have the opportunity to address your concerns. We hope to hear from you soon. Respectfully, ***************************
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