Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tricon Residential has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water leak behind paint/drywall. Sprinklers leaking nonstop causing puddles in the yard so I shut valve off due to potential water bill. Plumber came and cut holes for the wall leak. Tricon send contractor to fix both. He no called no showed and wouldnt respond to me the day of the appt. I take off work and you have to set aside an entire day for their work orders. Its been weeks now. Contractor (up and up building) tried to make appt again and I refuse to deal with unprofessional behavior and the chance of a no show again. Ive reached out to Tricon NUMEROUS times. 4 work orders they keep canceling. 6 calls requesting call backs and nothing. Im currently on hold now. Reached out to their regional maintenance tech for help. No response. Reached out to up and up and theyre not helping either. This is the 2nd time Im filing a complaint here. Theres a FB page dedicated to the extreme lack of help/care from Tricon. I moved in when owned by ********* and all my move in inspection paperwork is gone. I cant get anyone on the phone. I have water leaks and now the grass is dying bc I shut the valve off to stop the leak. And have holes in my walls and bugs are getting in and I cant get an accurate water bill either. Their company they use conservice wont respond to me either after multiple contacts.

  

  Business Response

  Date: 07/15/2025

  We would like to thank Ms. *********** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand the frustration and inconvenience caused by the delays in addressing the water damage, irrigation issues, and the lack of timely communication. We also regret the unsatisfactory experience Ms. *********** had with the vendor originally assigned to complete the repairs and apologize for the additional damage and lack of follow-through that occurred as a result.
  Our team has submitted IT tickets to resolve issues with the app photo upload function and the call-back system. Weve also reviewed internal scheduling practices and vendor communication protocols to correct the breakdowns that contributed to the delays. Expectations have been reinforced with our vendors regarding timely updates and follow-up.
  Interior wall repairs were reassessed on July 14, and Ms. *********** confirmed her availability for follow-up work scheduled for next Monday. In addition, vendors are coordinating to complete pest control and irrigation system repairs. Weve also contacted Conservice to resolve the utility billing issue, and once corrected, a rent credit will be issued to account for excess water usage related to the unresolved leaks.
  We sincerely appreciate Ms. ************ patience as we work to bring all matters to resolution. Our team remains available to assist with any further concerns.

  Customer Answer

  Date: 07/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********** ***********
  
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update: We are now week two with no AC. We haven't heard anything from Tricon or the vendor. I called Tricon on Monday and they said they would have portable AC units brought out and that someone would reach out to me. That never happened. My house inside was 96 degrees with fans we bought. Since we paid rent and had enough money for food and utilities we couldn't get nice ones . I'm officially calling a lawyer tomorrow.Been without AC in ******* for about a week now can't get a response from the vendor can't get a response from Tricon. I'm about ready to call a lawyer been on hold for 3hours trying to get someone on the phone. It's 105 outside and 91 in our home.

  

  Business Response

  Date: 07/12/2025

  We would like to thank Mrs. *********** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We are truly sorry for the discomfort and distress she and her household have endured during this time without air conditioning. We understand how difficult and exhausting this situation has been, and we sincerely regret the delays in providing updates and support.
  Our records show that a replacement unit has been ordered and will be installed as soon as it arrives. We are working closely with our vendor to ensure this is completed as quickly as possible and with minimal further disruption.
  The vendor did note that the units failure appeared to be linked to filters not being changed regularly, and the original work order did not indicate that the system was leaking, which unfortunately led to a delay in identifying the full extent of the issue. That said, our priority now is resolving the matter and ensuring the home is comfortable and safe again.
  We appreciate Mrs. ************ continued patience and understanding, and our team remains available should she need anything further while we work to complete the repair.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are moving to ******** from ***** for a new job. Lease date begins TOMORROW. They accepted our rental money, but never contacted us after that to set up an appointment to give us our keys and walk the house. We have spent three days calling. The number only gets us a call center and they can only message (not call, not transfer us to anyone) they just send a message to whomever is supposed to contact us. And no one has. Im so full of anxiety trying to get this sorted so I can drive 13 hours to the property. Will I be leaving tomorrow as planned? No idea because NO ONE IS HELPING.

  

  Business Response

  Date: 07/11/2025

  We would like to thank Ms. **** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the lack of communication leading up to her move-in. Unfortunately, the assigned Resident Support Manager was on vacation and the backup contact became unavailable due to illness, which caused an unexpected delay in follow-up.
  Our operations manager, ******* has since connected directly with Ms. ***** answered all her questions, and ensured she has what she needs for her move. We are glad to hear she shared her appreciation for the support.
  Thank you again to Ms. **** for her patience and for giving us the chance to make this right. We wish her all the best in her new home.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  complaint against Tricon residential,slow speed of service,A/C has been broken for 3 days with no contact from the company and no movement on the work order.

  

  Business Response

  Date: 07/12/2025

  We would like to thank Mr. ******** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand how frustrating it is to be without air conditioning, especially during the summer, and we sincerely apologize for the delay in response and lack of communication.
  At this time, we are waiting for our team to review the work order and provide the necessary information to assist with his concerns. We will follow up with Mr. ******** as soon as we have more details and next steps to share.
  We appreciate his patience and the opportunity to address this matter.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have lived in this Tricon home for 5 years. The company refuses to make any updates to the property but continues to raise our rent (it has gone from 1340 to 1871). They cancel 90% of our maintenance requests, miss the appointments, or either do bare minimum work. When they have complied with doing certain work, the third party companies have told us there is countless amount do work that needs to be done but they will not approve it. My stair rail was completely loose while I was pregnant on 2022 and instead of replacing it, they nailed it back into the wall with a hammer. It is still loose and I have small children ages 9, 6, and 2. Our carpet needs to be replaced, which they have refused. We have asked them to come out and check for mold as my kids were continuously sick one year, they refused. The water from the sinks and toilets smell and our water company has told us it may be plumbing, they have not checked this issue yet. Our air is broke every year, and every year we have had to seek out our own technician because our home gets to be 90 degrees - too hot for children! Their excuse was, we get to homes within 3-5 business days. Within that time frame my family would have had a heat stroke. The property manager is ****** ***** and we are never able to get in touch with him as the offices will not share his contact information. My home needs to be repaired and updated or Tricon needs to let me out of my lease.

  

  Business Response

  Date: 07/09/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  Our team is gathering information to further assist Ms. ****** and review the details she shared about the condition of the home and her maintenance requests. We truly apologize for the frustration this has caused and understand how stressful this situation must be for her family.
  We will follow up as soon as we have more information and appreciate her patience as we work to address these concerns.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted the necessary paperwork for the rental insurance and were approved. In June we started getting billed for the liability waiver for $13 per month and weve had emails with the company and they stated that there is no such thing being put on our ledger, which I have proven to be false. I want this company to stop over billing. I dont care if its $.13 per month over, they are still trying to overbill for their own agenda.

  

  Business Response

  Date: 07/08/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention. (Reference Complaint ID: *********
  We understand how frustrating it was to see a charge for renters insurance compliance after providing the necessary policy paperwork. We sincerely apologize for this error and any inconvenience it caused.
  We have waived the $13 charge from Ms. ******** ledger and have manually updated her renters insurance on file to help prevent this from happening again.
  We appreciate her patience as we resolved this and remain available if she has any further questions or needs additional support.

  Customer Answer

  Date: 07/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exterior water leak from meter to residence on neighbors main water line. ****** has placed numerous calls for repairs. Water line leak has not been repaired, even thought technician has been sent for repairs at least two times. The puddle has been an issue since March 15 and has grown in size. I have documented pictures. Also I am currently on phone on hold trying to speak with Tricon Residential resident services. Complaints on customer service is true as stated.

  

  Business Response

  Date: 07/04/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the continued frustration with this exterior water leak and for any inconvenience caused by delays in resolving it. We understand how concerning it is to see this issue persist despite previous service visits.
  At this time, we are unable to locate Ms. ****** account in our system without an address. If Ms. ****** would please provide her property address, we will make sure our team reviews this matter and follows up promptly to get it resolved as soon as possible.
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having constant maintenance issues since moving in. My kitchen sink plumbing has been inoperable since last week. This is causing stress and a strain on my day to day needs. Ive filed a work order and called several times and have been unable for someone to give me a call back scheduling this work to be done. Plumbing has been bad since the first month I moved in. First started with roots growing in the pipes. It has been a never ending constant issue since then. When it rains water comes up through the floor. This has been going on months. They sent someone out but apparently they werent qualified. Tricon never sent another tech out even with me reaching out several times. Its not well ventilated and causes breathing issues to me and my guest when they visit. Im not asking for much, I just want the repairs done so I can cook and clean and use my kitchen again. I paid ***** to move into this place and so far have not been satisfied

  

  Business Response

  Date: 07/03/2025

  We would like to thank Ms. **** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the ongoing maintenance issues and the frustration this has caused. We understand how stressful and disruptive it is to deal with inoperable plumbing and repeated delays, especially when it affects daily needs like cooking and cleaning.
  It appears that some work orders were not fully addressed or followed up on properly, and we regret that Ms. **** did not receive the timely support she expected. Our team has reached out and left a message and we are waiting to hear back so we can fully understand what still needs to be completed and where the breakdown in communication occurred.
  We remain ready to resolve these outstanding issues as quickly as possible and want Ms. **** to feel comfortable and supported in her home. We appreciate her patience and look forward to working with her to make this right.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting a home from the property management company Tricon residential. Ever since I moved in on 6/1/2024 I have been having issues with the ** unit failing to cool the home. Thermostat will be set at 74 and home would be at 76 to 78 degrees all day causing the HV** unit to run all day. On April 4th 2025, the indoor unit failed and flooded the home causing severe water damage throughout the home. Around the same time the dish washer (owned by property management company) also failed and was leaking water uncontrollably during cycles. As you stepped on the floor throughout the home, you could hear the water trapped underneath. I immediately reported the issue same day and did not receive any response for several days. In all, it took Tricon residential over 6 weeks to send a remediation company to remove the floor and begin the proper drying necessary. This left the home in disrepair as there was no flooring, baseboards, and exposed dry wall throughout the home which is a violation of Florida law rendering the home uninhabitable. I received little to no communication on the project going on. There were 7 fans and a dehumidifier running for 4 days straight causing a huge ***** in electricity usage. The ** unit was also improperly repaired and was still constantly running throughout the causing the electric bills to be near $400 for the month of may and June in a ***** sq ft home. There is also a large ***** in the water bill for the leaking dish washer nearly doubling at $280 for the month when It would usual average $150 a month. I self terminated the lease under Florida law. Tricon residential has now been ignoring all my emails and calls that I have made. One of there employees was assisting mine and agreed to get me credit for these high bills via email but has since stopped responding. No one has reached out to me and they are with holding my security deposit with no new information given. It took them 11 weeks to complete the flooring in the home

  

  Business Response

  Date: 07/08/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our team is currently gathering all the necessary information to further assist Mr. ****** with this matter. We understand the seriousness of his concerns and the impact this situation has had. We will review the details of the maintenance history, utility bills, lease status, and security deposit to ensure everything is addressed properly.
  We will follow up directly with Mr. ****** as soon as we have more information. We appreciate his patience while we work to resolve this as quickly as possible.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past six weeks, Tricon residential has been extremely difficult to reach to repair a broken HVAC system (air conditioning) and the water heater (no hot water). When they do respond to our constant concerns about the issues, they send out technicians who do not show up on scheduled appointments, which has caused us to miss multiple work days. And when they do show up, they are unable to fix the issue or make the issue worse. With our HVAC, they disconnected all the wires and asked to replace the whole system. After refusing to accept that answer, we asked for another technician and they came out and solved the solution without ordering a new system. However this process made us live without AC during the heat of the spring for weeks with no quick solution. The water heater has been broken for weeks. We have not been able to hit water for weeks, including trying to correctly run a shower for our daughter who just had surgery. The same logistical issues occurred with scheduling and when they sent someone out, they installed a new water but it is leaking in the basement and still has no hot water. When notifying Tricon they never have a solution. Also, this occurs and we still have to pay full rent for services that we do not recieve.

  

  Business Response

  Date: 06/30/2025

  We would like to thank Mr. Reed for bringing his concerns to our attention. (Reference Complaint ID: 23530834)
  We sincerely apologize for the significant inconvenience and stress Mr. Reed and his family experienced regarding the HVAC and water heater issues. We fully understand how disruptive this has been, particularly given the circumstances his family faced at the time.
  We acknowledge that the repair process did not meet our standards for timeliness and communication, and we regret the delays and missed appointments that contributed to this situation. We appreciate Mr. Reed’s patience as we worked to resolve these concerns.
  To help make this right, a concession of $5,620.00 has been applied in recognition of the impact this caused his household. We are glad Mr. Reed was able to connect directly with our team and that this follow-up helped address his concerns.
  We remain committed to learning from this situation and strengthening our communication and service follow-through to prevent similar issues in the future.
  Thank you again to Mr. Reed for sharing his experience and allowing us the opportunity to address his concerns.