Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

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  Tricon Residential

  Columbus, OH 43219-6093

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  Tricon Residential

  1702 E Highland Ave Ste 102 Phoenix, AZ 85016-4695

  
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  Tricon Residential

  3100 W Ray Rd Ste 201 Chandler, AZ 85226

  

Review Details

• Review fromCody L

  Date: 07/16/2025

  1 star

  Cody L

  Date: 07/16/2025

  ********. I live next to one of their vacant properties. They have let the yard go without maintenance for MONTHS. It is causing insect and a MAJOR tick infestation. It is affecting my family. I have called and they DO NOT CARE.
  

  Tricon Residential

  Date: 07/18/2025

  Were very sorry to hear about the issues youre experiencing with the neighboring property and understand how frustrating this situation must be. Maintaining our homesincluding vacant onesis a priority, and we want to make this right.
  So we can promptly address your concerns, please contact us directly at ************************************************ with the property address in question. This will allow us to investigate and coordinate any necessary maintenance as quickly as possible.
  We appreciate you bringing this to our attention and look forward to resolving the matter.

• Review fromAlyssa S

  Date: 07/14/2025

  1 star

  Alyssa S

  Date: 07/14/2025

  Since switching over from Pathlight to Tricon we have not have one good interaction with them. The very limited interaction we have due to sitting in hold for over a hour, its like they have 5 people answering phones. We have now three maintenance requests in, one being an emergency! We called the emergency number turns out it is the same as the regular. We submitted the work order as an emergency and we would told someone would reach out during regular business hours, so whats the point of putting in an emergency order?The other two orders someone came to look at what needs to be done but nothing has come from it.Our experience has been very frustrating and I wish we never renewed our lease.
  

  Tricon Residential

  Date: 07/17/2025

  Thank you for your feedback. Were very sorry for the delays and frustration youve experienced. We acknowledge that we could have responded more quicklyparticularly with your emergency requestand that our emergency line should have given clearer instructions to the vendor.
  We also recognize that simply sending a technician is not enough; we need to follow up to ensure the issue is fully resolved and you're satisfied. We're working to improve this process moving forward.
  To help make this right, were issuing a concession for the water bill overage caused by the leak, and a team member will follow up with you directly to confirm next steps.
  We appreciate your patience and the opportunity to improve your experience.

• Review fromANGIE M

  Date: 07/14/2025

  1 star

  ANGIE M

  Date: 07/14/2025

  I I've been with path light for the 5 years tricon took over and I can never get a hold of anybody my billing is all messed up I can't get an email back the customer service is terrible and you just cannot get a hold of anybody this is the most terrible experience I've ever had
  

  Tricon Residential

  Date: 07/16/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention.
  We understand how frustrating this experience has been and sincerely apologize for the ongoing difficulties in reaching support and the billing confusion she has faced. Our records indicate that Ms. ****** was receiving a monthly failure to transfer fee, despite not having the ability to transfer water and trash services into her own name.
  To help resolve this issue, we have credited back three failure to transfer fees and one late fee, totaling $125.00. Additionally, we have notified Conservice to stop these charges from continuing moving forward.
  We appreciate Ms. ******s patience and remain available should any additional concerns arise. 

• Review fromJoshua L

  Date: 07/12/2025

  5 stars

  Joshua L

  Date: 07/12/2025

  Tricon contacted us shortly after leaving my last review. They went above and beyond to correct the situation, and I am greatly appreciative of the companies diligence/commitment to their customers.
  

  Tricon Residential

  Date: 07/15/2025

  We would like to thank Mr. ******* for sharing his updated experience!
  We are pleased to hear that Mr. ******* felt the steps taken went above and beyond, and we truly appreciate his recognition of our continued commitment to resident satisfaction.
  We remain available to assist should Mr. ******* need anything further.

• Review fromTaylor E

  Date: 07/09/2025

  1 star
  My husband I have rented from Tricon for past 3 years. While its hasnt been the best experience I would at least give them a 3 star review. But after the bulls I have had to endure the past two days is ridiculous. I have been trying to call them to put in my 60 plus days notice of move out since we are not renewing our lease and it has been impossible to get a whole of someone. I called waited 25 min on phone and decided to do call back option they called me back and then once I told them what I wanted to do they put me on hold for 15+ min and then gave me the call back option again. Why should I have to do a call back for my call back?!? Then today I have been on phone hold for 50 + min waiting to talk to someone. I have already sent and email and havent heard a response either. This is ridiculous. It was easier to buy the house I am moving into then it is to put in my 60 days notice with them.

• Review fromKelli A

  Date: 07/09/2025

  1 star
  The air in the upstairs of my house has not been working adequately since April. On June 16th, it went out completely and we were without air for over a week. After submitting a work order on June 16th, we had to wait 6 days for a ********** to come. First of all, waiting for 6 days for a Tricon ********** seems insane when we are talking about an issue such as air conditioning. When he finally came, he added coolant. That did not resolve the issue A second ********** came out on June 24th. All he did was drain the old coolant and put more in. By the time I got home, in the afternoon, the air was running warm, and the temperature upstairs was 8 degrees warmer than the thermostat was set for. My husband works at home and had to work in 86 degrees temperatures. He is not able to work anywhere else because he has a whole set up that cant just be moved around. I have made multiple people aware of this! I talked to several different people who all promised someone would be reaching out and then nobody did. I'd call back and have to request someone to call me. Then I'd wait 2-3 hours for that call to come through. And once again, I would have to explain the whole situation to the next person just to be promised we are being taken care of. There were many instances of this back and forth with each new person insisting there was no history of my calls. FINALLY, a 3rd party vendor came out. He said there was no coolant in the system and he had to add more. He also put in a new capacitor. He stated that the unit was too old to cool efficiently. He instructed us to keep the thermostat set at 73 during the day. I'd like to say, we prefer cooler than that but we went along with it. Since the day he came, our upstairs stays at about ***** during the day, despite being set at 73. ONCE AGAIN, I put in ANOTHER work order. A Tricon ********** is coming today. I have no idea why anyone thinks a ********** is going to resolve this issue.

• Review fromDenise F

  Date: 07/07/2025

  1 star

  Denise F

  Date: 07/07/2025

  I come home from vacation and my neighbor's tree has crashed through our fence in the back yard. My neighbor rents from tricom. This happened 5 days ago and no response from maintenance. Today she got a note that their Maintenace refuses to come out for 2 weeks now they say it is not damaging her, the neighbor's yard, so not an emergency. You cannot talk to anyone, on hold for over a hour to get nowhere. We don't know what we can do, I have damage and no one wants to help, my kids and dogs cannot go in the back yard. Anyone know anyone that can help.
  

  Tricon Residential

  Date: 07/11/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention.
  We are very sorry to hear about the damage to your fence and the frustration you have experienced trying to get help. Please email us at ************************************************ with your address and the address of the Tricon home next door so we can review this situation and assist you further.
  We appreciate your patience and look forward to helping resolve this as quickly as possible.

• Review fromRoldith B

  Date: 07/07/2025

  1 star

  Roldith B

  Date: 07/07/2025

  At this time I am truely upset as I woke up to a notice about possible eviction. I have been a paying tenant since February of 2024 never missed a payment. The home I reside at has had multiple issues mainly HVAC Unit . A service team came 3 times even after putting a new unit in the home . This time the home was 85 degrees during this time we had to wait so many days and I had to ask for the manager as they came up with providing $500 dollars off the following month. Do you think they applied it nope and now here we are with the late fees and the letter . My first call was June 30 as all calls are recorded i mentioned that my account is not reflecting the $500 off they kept transferring and when you do a call back its another representative that cannot help you and keeps transferring. I called everyday to get it resolved . The last representative said they are working on applying the credit and I will fine . I have called and they have increased the fee that was on the letter . I am highly upset and I am not happy as things could have been resolved . This is a credit that you guys came up with so I hold tricon responsible to that .
  

  Tricon Residential

  Date: 07/08/2025

  We would like to thank Mr. ********* for bringing his concerns to our attention.
  We understand how upsetting this situation has been, especially after dealing with repeated HVAC issues and the time it took to resolve them. We sincerely apologize for the delay in addressing the work order and for the added frustration caused by the credit not reflecting on the account as expected.
  We have spoken with Mr. ********* to confirm that the concession has now been processed and that related late fees have been credited back. A total concession of $550.00 was applied to cover the agreed credit and additional fees.
  We appreciate Mr. ********** patience and thank him for giving us the opportunity to address this. We remain available should he have any additional questions or concerns.

• Review fromSharilyn S

  Date: 07/07/2025

  1 star

  Sharilyn S

  Date: 07/07/2025

  It is very hard to get a response from someone when an issue arises. Whether that be maintenance, utility related questions, or billing issues. For clarification. Regarding billing issues I had a few reversed two months ago only to have it recharged again for failure to transfer utilities. This came up when Tricon took over Pathlight properties. We previously were told to have our utilities to go through conserve with Pathlight, but when Tricon took over they charged this fee without notifying us we now needed to put it in our names. This was no problem to me. I simply disputed the charge since I was not notified, but then I called the utility companies as soon as this happened to make sure the utility was transferred to my name. Well the same charge was applied two months later when I had already done what they asked and now trying to contact someone about it has been very poor customer service. I tried calling ********************** 3 times. Two times the call was disconnected and the 3rd time I got through, but I could not speak to anyone who could reverse it only have a ticket submitted. Well Ive been trying to contact since the 1st when rent is due, because I can not pay less than my full balance and my rent balance included this unjust charge.Bottom line.why is it necessary to cause this much grief for people? Respond to your emails. Be able to have associates handle call and solve problems. Why cause so much stress and hostility the solutions are simple? **************** should be top of mind. Not out on the back burner. As a company, your reputation matters and people matter. Some food for thought.
  

  Tricon Residential

  Date: 07/12/2025

  We would like to thank Ms. ****** for sharing her concerns.
  We understand how frustrating and stressful this situation has been and sincerely apologize for the confusion surrounding the utility transfer, as well as the difficulty she encountered in getting it resolved.
  After reviewing the matter, we have reversed the incorrect charges related to the utility transfer and coordinated with Conservice to help prevent this from occurring again. Additionally, weve dispatched a technician to address an aged work order that had not yet been completed.
  We appreciate Ms. ******* patience and remain available should she need any further assistance.

• Review fromMichael R

  Date: 07/04/2025

  1 star

  Michael R

  Date: 07/04/2025

  I have lived in a Pathlight/Tricon home for over two years. I had my kitchen damaged by a leak in a wall last July. The kitchen was ripped out and inoperable for ALMOST A YEAR. I have finally had cabinets put in, but have now seen 6 weeks in delays in flooring install because the local maintenance team is ignoring the work order. I also cannot use my pool because of repairs I submitted a month ago, which have been cancelled twice despite the maintenance POC I spoke to not knowing why. I had a tree fall on the house and have damaged gutters, a broken sprinkler system and cosmetic damage to the house. Also ignored by the maintenance team post-tree-removal. I have sent over a dozen emails to the local maintenance team, and have not received a response in months. The last response I got was accusatory from a past-Tricon employee who said I was denying vendors visits to my home, which was ultimately her not reading any of the maintenance work orders, as I was following up w/ the flooring company who said they couldn't install flooring until the cabinets were put in. Otherwise, I took off work or arranged entry for various crews over 35 times in 12 months, 8 of which were no-call no-shows. The experience since switching to Tricon has been frustrating, upsetting, irritating and downright horrible. I have felt neglected and unsupported. I have been embarrassed because of the state of my house, and have been unable to host any friends, family or gatherings here for a year. I didn't have a functional kitchen for 11 months. I still don't have a floor in my kitchen. Nobody can use my pool. My hot tub doesn't "hot" because the valves need replaced, as they leak and it shuts down the pump. The gutters are literally falling off my house. The front of the house looks terrible. There's a half-removed tree/***** in the front yard. And NOBODY from the maintenance team or broader Tricon team will return a single phone call or email from me.
  

  Tricon Residential

  Date: 07/15/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention.
  We understand how frustrating and disheartening this experience has been, and we sincerely apologize for the significant delays and lack of communication regarding the ongoing repairs at his home. Its clear that Mr. ****** has made considerable efforts to accommodate vendors, follow up on work orders, and remain patient during an extended and difficult situation. He deserves a home that is both functional and properly maintained, and we regret that this has not been his experience.
  At this time, we are awaiting confirmation from ************* regarding the flooring installation. The initial delay was caused by a misrouted email and a missing work order to cover shipping costs. Weve requested that installation be scheduled before the end of this week to close out the matter. PK now has Mr. ******* direct contact information for any updates.
  In regard to the gutters and tree *****, the vendor originally submitted a bid that was rejected due to pricing. After a technical issue in our system delayed resubmission, the vendor has since adjusted the bid and is moving forward. He is scheduled to complete both the ***** removal and gutter repairs by tomorrow. Additionally, **** created a new work order for the sprinkler system and are actively tracking this item.
  Weve also submitted a request for a concession in recognition of the prolonged kitchen disruption and overall inconvenience. Once we receive the flooring install date from PK, we will follow up directly with Mr. ************* appreciate his continued patience and are committed to resolving these outstanding items as quickly as possible.