Complaints

This profile includes complaints for PMP Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMP Management

  Valencia, CA 91355-1050

  
• 

  PMP Management

  551 S Ih 35 Ste 150 Round Rock, TX 78664-2879

  
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  PMP Management

  100 Pacifica Ste 350 Irvine, CA 92618-7448

  
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  PMP Management

  169 W 2710 South Cir Ste 202A Saint George, UT 84790-7205

  
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  PMP Management

  9655 Granite Ridge Dr Ste 200 San Diego, CA 92123-2676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Ive been having some pipe issue and noise since December 2024. I have been trying to contact the management company since then. My emails were ignored for over 60 days. After that time I received emails saying they will take care of it however nothing has been done. I sent notices and still no action from the management company.

  Business Response

  Date: 05/07/2025

  We would love to help resolve this issue, however, a homeowner with the given name is not in our system and an address was not provided. In order to locate the account and research the situation we will need more information. Please provide owner name on title, account number or ********************** address. Thank you in advance.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23297064
  
  I am rejecting this response because:

  The Property address is ***********************;
  

  For the personal information, refer to the countless emails I have been sending to PMP Management and ****** since December. 

  Sincerely,
  
  ***** Maz

  Business Response

  Date: 05/14/2025

  We had our maintenance crew investigate the matter and I thought this was communicated to the owner of unit D306, we sincerely apologize if the communications were not received. It appears that the source of the issue is related to plumbing vibrations. Specifically, when the resident of unit D305 begins their day and runs water through the bathtub, the sound of running water and accompanying vibrations can be heard in the adjacent unit.
  Most of the noise appears to occur when water is run through the tub spout rather than the showerhead. As a temporary measure, our maintenance team has advised the resident of unit D305 to avoid using the tub spout when possible, as this may help minimize the noise.
  Based on our assessment, it appears that this section of the D-Building may require a plumbing re-pipe to fully resolve the issue. We are currently reviewing next steps with the plumbers to develop a plan of action for the project

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23297064
  
  I am rejecting this response because:

   

  Thank you for the response. Since this is a public place, I want to make it know that I never received this answer in private. This email is the first response I get with an actual action plan since December. 
  Please  let me know once you have the re-piping timeline. 

  
  Sincerely,
  
  ***** Maz

  Business Response

  Date: 05/15/2025

  Thank you, I will advise ****** your Community Manager. At this time, I request for this complaint to be closed, further resolution to be addressed via regular communication avenues. 

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My big complaint with PMP Property Management is that they refuse to respond to calls or E-mails. Although they claim to have great service I do not believe this to be true. I know that they have charged me late fees totaling $250.00 that is unwarranted. They refuse to even discuss it with me. I followed all of their instructions when converting automatic payments to them. Prior my bank was sending the payments. I will survive the money loss but this is principal. I know at least 2 others who feel they have been extorted by this company. I have tried for 4 months to speak with them but they do not respond. I would like this to be on their record so that others will avoid using the company

  Business Response

  Date: 04/23/2025

  Fees are applied to accounts in accordance with the associations collection policy. All requests to have fees waived need to be submitted in writing to the Board of directors as they make all financial decisions for the community. Our ********************* is open Monday through Friday 8am-5:30pm and 24 hours for emergencies. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.I was told by the Encino Oaks President, **** ******, that he would waive all late fees and not send my account to collections in November 2024 in the *********** On-site Management office. The background about this situation is that I've paid all my dues on time for 3+ years and the *********** association owes me thousands of dollars in refunds and has acknowledged this. Knowing this, and the fact the ***************** was 6+ months delinquent on an IDR that I requested, **** ****** assured me that late fees and interest would not be applied to my account. Furthermore, Ive noticed that even when I do pay my HOA on time (before the 10th of each month) interest is applied to my account because ********************** doesnt process the check until a week later. Additionally, its not legal to charge interest on fees that have already been paid. Between the President promising (then hiding his hands) that late fees wouldnt be added to my account, interest being applied to my account on dues that were already paid, and check processing time lags when PMP management deposits my checks,the money already owed to me by the ***********************, etc.-I need my account remediated to $0 as **** ****** claimed he would do.2.I called the ****************** on 1/24-1/27 to report the same issues from Unit J207 that they have been allowed to get away with for years. Most of my neighbors tell me that the reason PMP management repeatedly allows Unit J207 to threaten neighbors (including me, where theyve threatened to kill my dogs and I) and hotbox my unit with my young nieces and nephews inside, is because the owners in unit J207 are white and not minorities. Furthermore, I had ****** **** and ****** ***** come and hear the music blasting from Unit J207on 1/24, and asked them to simply write a letter and copy myself stating that J207 cannot constantly harass and disturb neighbors yet nothing has been done.

  Business Response

  Date: 04/23/2025

  Thank you for reaching out and taking the time to express your concerns. We understand how frustrating and upsetting these issues have been, and we take your concerns seriously.
  Regarding Your Account and *******************start="540" data-end="543"> We acknowledge your long-standing payment history and appreciate your commitment to staying current on your dues. While we understand that you were given verbal assurances in November 2024 regarding waiving late fees and avoiding collections, please note that PMP Management is not authorized to make financial decisions on behalf of the Board of Directors, including fee waivers. These decisions must be made by the Board through a formal review process. If you have not already done so, we encourage you to submit a written request for fee reconsideration to the Board of Directors for their official review.
  Additionally, we understand your concerns regarding payment processing and the application of late fees or interest. Payments are posted in accordance with the date they are received and processed, not necessarily the date they are mailed. However, we will be happy to review your account history in detail and work with the Board to ensure that all fees and charges are accurate and applied fairly.
  Regarding the Behavior of Residents in Unit J207:
  We are deeply concerned about the allegations of harassment, threats, and discrimination. Such behavior is unacceptable and is not tolerated by PMP Management or the Association. We appreciate that youve brought this to the attention of staff and that ****** **** and ****** ***** were made aware of the disturbances on January 24th. All reports of threats or harassment should also be documented and, if necessary, reported to the appropriate authorities for immediate investigation, especially in cases involving safety concerns.
  While PMP Management can enforce HOA rules and regulations, legal mattersincluding threats or allegations of discriminationmust be addressed by the proper law enforcement or legal authorities. Nonetheless, we will escalate your concerns to the Board and request that a formal review of the ongoing issues with Unit J207 be conducted.
  Again, thank you for bringing these matters to our attention. Your safety, peace of mind, and fair treatment are of utmost importance. If you have any further documentation or wish to discuss this matter directly, please do not hesitate to contact our office at **************. We are here to support you and ensure your concerns are properly addressed through the appropriate channels. 

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******. I have not worked for more than a year and I receive EDD unemployment. The last amount I received from EDD was on 10/7/2024. I have no income now at all. I asked PMP management to raise the additional interest and fines that he imposed for not paying the monthly amount he receives so that I can pay, as the amounts and fines are more than double the actual amount. He refused and said that he will move forward towards seizing the property. I have two sons living with me. Please intervene to solve my crisis with them, as I am going through a very difficult financial crisis.

  Business Response

  Date: 04/23/2025

  We understand that experiencing job loss can create significant financial challenges, and we empathize with the hardship this may cause. Please know that PMP Management is responsible for enforcing the communitys collection policy as outlined in the governing documents (CC&Rs).
  

  PMP does not have the authority to make financial decisions on behalf of the Board of Directors. If you would like to request a waiver or special consideration, we kindly ask that you submit your request in writing so the Board may review and vote on the matter.

  If you have any questions or need assistance with the process, please dont hesitate to reach out. We are here to support you as best we can within the guidelines set by the community.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMP Management charged me twice for *** **** in January 2025 and then charged me a late fee on the double billing. I've reached out to their "care" team multiple times and there is no resolution. On December 21, 2024, the balance on my account was a credit of $811.32. On January 1, 2025, this company charged me the regular dues plus two special assessments totaling $777.30. This left a credit balance of $34.02. *** charged me again on 1/7/25 a double billed special assessment. On 1/22/25 through ****, I sent the 2/1/25 dues overnight and certified because other residents have shared the company loses checks. They posted the 2/1/25 payment to my account on 1/27/25. That payment clearly was not late.

  Business Response

  Date: 04/23/2025

  We take your issue seriously and would value the opportunity to speak with you directly to see if theres anything we can do to address your concerns. Please contact our ************** Manager directly, at your earliest convenience at **************. ****** can also get you in touch with our accounting department to resolve this as we cannot resolve accounting issues via this platform.

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMP management is the ********************** management company to which I pay my monthly *** ****. In October of 2024, the company deprecated their existing PO Box where my payments were being sent without notifying me. They claim a letter was sent through **** but I never received any such letter, and they have admitted that any letter would not have been certified mail so they also cannot prove it was sent to me. From my perspective, the automatic payments were still being processed and sent to the old PO Box, so it was not clear that there was any issue as I was still seeing the money leave my account every month.On January 7th, 2025, our property was pressure-washed by a painting company hired by PMP management, and the painters negligently injected water into a covered outdoor electrical outlet with a high-pressure water sprayer, which resulted in us losing power to our living room and master bedroom. We called PMP management to resolve this issue, and it was only at this time that we were notified that our HOA payments were not received for the last 4 months, and a lien would soon be placed on our property. Alarmed, we made the payment immediately, including late fees and penalties. We did this over the phone with a representative from ****************************, 1/25/25, we received a notice of intent to place a lien on our property from PMP management, along with an account statement not reflecting the payment we made over the phone earlier in January. This letter is for extremely distressing, and the fact that I must pay penalties of hundreds of dollars due to this misunderstanding is despicable. The made no effort to notify us of a payment issue and sat by while we accrued fees and penalties, waiting 4 months to contact us with a letter threatening to take away our home.

  Business Response

  Date: 04/23/2025

  PMP Management recently underwent a banking transition, and we made every effort to ensure homeowners were informed of this important change. Notifications were sent through multiple channelsincluding mailed letters, email, and community e-blasts. Additionally, each statement during the transition period included a notice to further communicate this update.
  Statements are distributed according to each owners communication preference, either by mail or email. In cases where payments were not received, follow-up notifications were issued in accordance with the associations established collection policy.
  We understand that unexpected issues may arise, and homeowners are welcome to submit a written request to the Board of Directors for any fee waiver consideration. As PMP Management does not make financial decisions on behalf of the community, such matters are under the Boards discretion.
  Should you have any questions or wish to discuss this matter further, please dont hesitate to contact us at **************. Were here to help.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMP management will not enforce fire lane restricted parking with other home owners. They do not give timely information to home owners. They allow other peoples guess to enter my home and garage and block assess to my garage making it impossible to get out of my house. They have been told about problem for four years and will not contact me.

  Business Response

  Date: 04/23/2025

  Thank you for bringing these concerns to our attention. We understand how important safety, timely communication, and access to your property are, and we are truly sorry to hear about the frustration and inconvenience youve experienced.
  Please know that PMP Management takes all reports of fire lane violations, unauthorized access, and restricted property access very seriously. While enforcement of parking regulations, including fire lane restrictions, must be done in accordance with the associations governing documents and local laws, we understand your concern and will escalate this issue to the Board of Directors and appropriate parties for further review.
  Regarding your statement about guests entering or blocking your garage, this is a serious matter. If there are ongoing issues that are affecting your access to your home or compromising your safety, we strongly encourage you to submit a detailed written report, including dates, times, and any photos or documentation you may have. This will allow us to investigate the situation thoroughly and take appropriate action in accordance with HOA policies and any applicable laws.
  We apologize if you have felt unheard over the past few years. It is never our intent to disregard homeowner concerns, and we are committed to improving our responsiveness and communication. We kindly ask that you provide updated contact information if needed, so we can ensure future outreach efforts are successful.
  Please feel free to contact our office at ************** or via email so we can address these matters directly and work toward a resolution. Your comfort and safety are important to us, and we appreciate the opportunity to help resolve this situation.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a leak causing water damage in my condominium coming from the upper unit. The *** property manager put me in touch with the companies plumber who opened up a hole in our ceiling to try and fix leak coming from upstairs unit. The leak is persisting and the plumber has informed us that there is additional work to be done. This work was done the 20th of November. I have been calling and leaving voice mails and emails for the property manager who is no longer there, the general manager is ignoring my multiple emails and voicemails. My property is being damaged by their refusal to finish and fix the leak from upstairs. I have no way to contact them, no one is ever in the office on property. It is always locked during business hours. I dont know what to do as they are ignoring my request for response to this urgent problem. This is their responsibility as the *** and they are simply not responding to my frequent outreach. I am dumbfounded and cant believe they conduct their business this way.

  Business Response

  Date: 04/23/2025

  Unfortunately, PMP Management is no longer the managing agent for this community as of February 28, 2025. As such, we are unable to provide a resolution regarding this matter.
  We recommend reaching out directly to the new management company for further assistance.
  

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMP is my condos management company. Our condo has been experiencing hot water issues for the past few weeks. The company is failing to adequately resolve the matter and they are ignoring home owners calls and correspondence. I have submitted work tickets and emails direct to them including the ** and district manager and they ignore my emails. If there is an emergency repair needed on weekends they do not take action to resolve it until normal business days which leaves homeowners without essential day to to day living necessities. Other issues they have ignored have been of a package theft I reported and questions about balcony repairs they are responsible for. This complaint for lack of communication and action is for the property of Encino oaks at *************************************

  Business Response

  Date: 12/09/2024

  I have requested the community manager reach out to you within the next 24 hours. Please note that PMP is open Monday through Friday 8am-5:30pm, during this time a live ************** representative is available to take your calls and answer all concerns. Additionally, we have 24/7 emergency services available after hours, a vendor will be called out when the emergency is something that is the responsibility of the association. Additionally, this community has an onsite office, staffed with representatives that are available in person to address owner concerns. 

  We offer a multitude of options to contact a live representative 24/7 and look forward to speaking with you regarding these issues. 

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business had imposed a significant increase to *** **** with less than 1 months notice and without holding any meetings that included residents of the properties under the **** The residents have 1 peer member on the board and she was not included or informed. Business has not provided itemized report (or any report) to the residents to support the need for said increase nor any expense report to indicate any reason for this increase despite the significant increase in homeowners within the ****

  Business Response

  Date: 12/19/2024

  Thank you for bringing this to our attention, prior to this complaint *** had realized that the community did not send the budget out in a timely fashion, therefore decided to not increases the dues and will be holding a budget meeting soon, to discuss and provide the association with timely notification. This was an oversight that was immediately addressed.