Complaints

This profile includes complaints for PMP Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PMP Management has 6 locations, listed below.

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  PMP Management

  Valencia, CA 91355-1050

  
• 

  PMP Management

  9655 Granite Ridge Dr Ste 200 San Diego, CA 92123-2676

  
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  PMP Management

  515 Marin St Ste 404 Thousand Oaks, CA 91360-4117

  
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  PMP Management

  551 S Ih 35 Ste 150 Round Rock, TX 78664-2879

  
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  PMP Management

  100 Pacifica Ste 350 Irvine, CA 92618-7448

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner of a townhome that requires transponders to enter the 2 gates to the property. My tenant has not been given a transponder that has been properly programmed as it opens only the back gate. I have driven to the *** office to receive a new one after 21 phone calls in a span of 4 weeks inquiring, rerequesting a new one. We finally received new ones for the tenant but again it is only programmed for the back gate. It is impossible to speak to anyone in management at *** as the front desk workers are the one handling the phone calls/transponder swapping/ programming. Our situation has NOT been solved as the tenants do not have a properly working transponder. It has been going on for 8 months with this transponder only working in the back gate. We are losing money from our tenant as they are not happy with the living situation as they cannot access the front gate. This problem is not being resolved and we are not being channeled to the proper people in charge of programming as the transponder does not work.

  Business Response

  Date: 10/09/2023

  Our records do indicate that there were gate issues end of 2022 and continuing into the early months of 2023. Our records show that there was a lot of correspondence between PMP and the owner while trying to resolve the issue. All correspondence was responded to in a timely manner and the issue eventually was resolved. PMP was provided incorrectly programmed transponders by the Gate Vendor. New transponders were provided free of charge to all owners effected, unfortunately, this issue was unpreventable by PMP and all measures to keep owners and the Board updated were made. 

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMP management has failed to do their most basic duties. I have reached out multipole times as a resident to have issues handled and all my requests have felled on deaf ears and have gone unanswered. At this current time, our community is having access issues because of the lack of care and concern from PMP management. Our back community entrance gate has been broken for nearly three weeks and we cannot access the community from it. Today, October 13, our guard who is supposed to be at the community entrance was nearly two hours late and thus we had no way of accessing our community and home. I have requested a new transponder and am being asked to provide items I have provided multiple times. I have been sent violations for my property and when I have asked for clarification and to speak to a someone regarding these violations, no one ever gets back to me but they have the audacity to mail more violations without clearing up what the issue is. I have left multiple phone calls, have nearly 20 emails that have been sent and three years into my residency intot he community, we are still facing the same issues that have plagued us since day one. I want someone at PMP management to take accountability. I have left messages for everyone from ******* to********************************* ******** and now **************. Not one person has taken accountability. I have taken video of cars waiting to get into the community, video of homeowners unable to access community and more.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 8, 2022/11/04) */
  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email:*************************
  The resident was contacted by******* and informed her that he would be removing this complaint.