Complaints

This profile includes complaints for PMP Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PMP Management

  Valencia, CA 91355-1050

  
• 

  PMP Management

  9655 Granite Ridge Dr Ste 200 San Diego, CA 92123-2676

  
• 

  PMP Management

  515 Marin St Ste 404 Thousand Oaks, CA 91360-4117

  
• 

  PMP Management

  551 S Ih 35 Ste 150 Round Rock, TX 78664-2879

  
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  PMP Management

  100 Pacifica Ste 350 Irvine, CA 92618-7448

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration regarding the lack of response to the repair request I submitted on 10/10/2024 concerning possible termite damage on the garage post. Despite my multiple attempts to obtain an updatevia phone and PMP Portal, I have received no response or confirmation of any action being taken.I kindly request an immediate update on the status of my repair request, including a clear timeline for inspection and resolution. If additional information or documentation is required from my end, please let me know so I can assist in expediting the process.

  Business Response

  Date: 12/08/2024

  Good Evening, 

  I apologize that you have not received a response from the manager, assistant or vendor regarding your request, we have requested several times for the service provider to reach out to you to schedule service. I have sent an email to the Community Manager requesting they reach out to you immediately. I sincerely apologize for the lack of direct communication communication. 

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** *** fees (*****) raised $100 without justification or transparency into why. Company does not appear to have the interests of the community in their decisions.

  Business Response

  Date: 12/09/2024

  Good Afternoon, 

  The community realized that they did not send the yearly budget out in a timely fashion, due to this they have decided not increases the dues and will be holding a budget meeting soon to discuss the matter further. 

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a management company that fails to keep owners informed on any problematic situations or updates that the Condo are doing, Ive been without my bathroom for two years on complete from a plumbing assessment job, Our HOA fees has jumped 60% in one year, Now our building is without any running water for three days, And theres 510 units here, Theres no transparency or updates, Also, there is Allegedly embezzling going on

  Business Response

  Date: 12/08/2024

  The accusations in this complaint are without basis and are extremely defamatory. The owner can contact our office or onsite directly, however, responding via public platform is not the correct avenue to address these accusations. 

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our building had a plumbing issue and they had to shut down the water supply for the whole community. We have been without water for two consecutive days now. No water to wash dishes, to cook, to take a bath, to flush our toilets, to drink. They are not actively doing any backup solutions to provide a necessity for the residents, water. Paying an extremely high HOA fee of $1,100/month does not translate with this kind of service. We need water. People need water. It is a health or even a life and death issue. Most of our residents are seniors and cannot provide getting water for themselves. We have children with health conditions that needed water. This is truly unacceptable and a ground for lawsuit.

  Business Response

  Date: 12/08/2024

  PMP is the management company and not a plumber, when issues arise in the community, we partner with licensed technicians to ensure work is completed in a timely manner. Unfortunately, some repairs are not a quick fix and require lengthier shut offs. Since we are not the plumber we cannot rush any repairs, homeowners' insurance may be able to assist with the cost of relocation if needed, however, PMP's role is limited in these matters. Owner can refer to their onsite management team for further information. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22599839
  
  I am rejecting this response because:

  Your answer just shows how your company mismanage this community. It doesn't take a plumber to address residents' issues. What we are asking are contingency plans on helping the residents get by while the plumber are fixing the issues. Not worth the $1k++ HOA fees the residents are paying every month. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/19/2024

  Thank you for sharing your concerns and for bringing up such an important topic. We understand that situations like these can be frustrating and deeply impactful for residents, especially when they occur unexpectedly. Id like to address your points and provide some clarity.
  

  ************************* Responsibilities:
  As outlined in the governing documents, certain responsibilities, such as emergency repairs and temporary relocations, fall to individual homeowners, with support from their personal insurance policies. This framework is in place to ensure that resources collected through *** **** are allocated appropriately to maintain and enhance the community as a whole.
  

  Role of the Management Company:
  As a managing agent, *** operates under the directives of the Board of Directors and within the constraints of the communitys budget and policies. While we cannot independently initiate contingency plans or funding for emergencies, we are here to facilitate discussions with the Board and implement any approved measures.
  

  Proactive Contingency Planning:
  Your suggestion for contingency planning is well-taken. This is indeed something the Board can discuss during a meeting. Creating a contingency fund or implementing a protocol to address emergency situations for the community can provide more immediate relief to residents. However, this would require adjustments to the budget, which might lead to an increase in HOA fees.
  

  Value of HOA Fees:
  We strive to ensure that HOA fees are allocated transparently and responsibly to maintain the communitys standards, amenities, and infrastructure. While it may seem that emergencies like this are overlooked, the allocation of funds is determined based on priorities and the collective needs of the community.
  

  Next Steps:
  To better address this, I recommend bringing these concerns to the next Board meeting. Together, the Board and PMP can evaluate the feasibility of contingency measures and explore options for improving emergency response within the community. Additionally, *** is committed to facilitating any discussions or proposals that the Board may wish to consider.
  

  We value your feedback and are here to support the community in any way we can within the scope of our role. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,There has been an active leak in my unit (mold and mushrooms growing out of the ceiling) and PMP Management refuses to work with the *** to fix the leak. I was previously told by ****** *****, the PMP Management "manager" onsite that the leak (after 3 years!) would be fixed at the end of July 2024. Just like everything PMP Management has said, this turned out to be a lie. Furthermore, **** ********, the manager of ****** *****, has ignored this issue as well. I have paid my *** fees on time and in full for over 3 years, yet the PMP management community refuses to fix the active leak (which is a health hazard) in my place. Neither ****** or **** ever followed up with me, they again just ignored my request to get the ACTIVE leak fixed and pretended like they were going to fix the leak until July was over. Every month, they take my money and use my funds to fix up other units (usually units of white people who are men). This is clearly racially motivated and their gleeful neglect cannot be chalked up to anything else.

  Business Response

  Date: 10/23/2024

  We appreciate the opportunity to respond to the concerns raised by Ms. ****** ****** regarding PMP Managements handling of her units leak issue. We take every complaint seriously and would like to clarify the situation.
  
  PMP Management has been actively working to address the leak issue in Ms. ******* unit for some time now. Our records show that Will *****, assistant and now General Manager, made multiple attempts to schedule repairs, but we encountered difficulties in gaining access to both Ms. ****** unit and the neighboring unit above, which is crucial for resolving the leak. The delays have not been due to any unwillingness on PMP Managements part, but rather the logistical challenges of coordinating access between multiple units.
  
  We understand the frustration caused by the prolonged nature of this repair, and we apologize for the inconvenience. However, it is important to note that the allegation of racial discrimination is entirely unfounded and not in line with PMP Management's values or practices. We have no history or evidence of discriminating based on race, gender, or any other personal attribute. PMP Management follows a strict policy of fairness and equal treatment for all homeowners, and any delays or challenges in repairs are solely based on operational factors.
  
  We are committed to working closely with the ********************** and Ms. ****** to resolve this issue as soon as possible. We will continue to make every effort to coordinate the necessary access and complete the repairs.
  
  Thank you for your understanding, and we are more than willing to provide any additional documentation or information that may be helpful in addressing this concern.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Residence address is: **********************************************. A few years ago several sections of rain gutter were removed, from my brothers residence, by a contractor hired by PMP Management. I am an authorized representative for my brother. I contacted PMP to have the situation assessed and the gutters replaced in August of 2023. My first 3 contacts with PMP local management were ignored. In March 2024, I was assured by *********************, PMP on-site manager, that an assessment would be made. At the end of April, PMP finally sent someone out to the residence to assess the situation. That person determined that PMP should replace the missing sections of rain gutter and replace damaged sections of the fascia board. ********************* told me that he would follow up with me through the completion of the project. I havent heard back from him since. Its hard to keep calling, getting promises, and nothing happens. Another one of their contractors, who I contacted for help with the situation, stated that he was concerned that the absence of gutters could have possibly led to water migrating into the structure. He suggested that an assessment should be made to ensure that the structure had not been damaged. After my conversation with the contractor last week, I generated an email to *********************, *********************************, and ********************* (all PMP management/executive employees) hoping that one of them would respond to help get the gutters replaced. I got no response. Over the last 11 plus months, I have contacted PMP at least 10 times to get this problem fixed and all my efforts have been ignored. I have reached out to regional and executive management multiple times over the last three months and have not received any follow up. I just want the gutters replaced and any associated damage repaired. I dont wish to discuss this with PMP any further.

  Business Response

  Date: 07/24/2024

  Our management team spoke to **************** today. The gutter repairs have been scheduled and structural review has been requested.  Our management team has provided confirmation of this to **************** and assurances have been made that the management team will stay in contact until the items are complete. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22035028
  
  I am rejecting this response because:  

  I appreciate the prompt attention from PMP management to this complaint (since filed) but have been informed, by them, that repairs have not yet been approved by the association board, much less scheduled.  I am hopeful but somewhat still skeptical until the project is complete.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/01/2024

  We are doing the best we can to work with the vendors to get this addressed. There is nothing further that we can do, as this is currently in process. Though the response was rejected we request this complaint be closed as there is no further action PMP can take regarding this issue currently. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22035028
  
  I am rejecting this response because:
  The work is not completed. The job of PMP, in this matter, is not complete until the repairs are completed. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PMP Management, LLC is the management company at a condominium I own and they manage the **** The *** is responsible for the maintenance of the roof, the drywall and all exterior maintenance. The *** has failed to maintain the roof and there were not one, but three leaks, one of which resulted in the entire ceiling collapsing. PMP has failed to take any action to fix the roof leak and repeatedly lies about responding to my communications. I would like my unit repaired promptly.

  Business Response

  Date: 03/11/2024

  Good Afternoon, 

  PMP had submitted work orders to the roofing vendor on 2/5 and 2/6 regarding the roofing issue. Additional follow up with the vendor has been made, and the community manager has been notified so that an update can be provided to the owner. 

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21350926
  
  I am rejecting this response because: no roof repair has been made as of today March 12, 2024, despite requesting repair six weeks ago.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 04/05/2024

  We understand the frustration caused by the unresolved water leak reported on 2/6. We sincerely apologize for any inconvenience this has caused you.
  Upon receiving your report, we promptly issued a work order to address the water leak. However, due to the unusually heavy rains in the area, our contracted vendors faced significant delays in attending to maintenance tasks, including the resolution of reported issues.
  

  We acknowledge that communication is vital in such situations, and we have records indicating that we corresponded with you regarding the delays caused by the weather conditions.

• Initial Complaint

  Date:11/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ************************************* in ********, **. On Tuesday, October 17th, I was leaving the community through the secondary exit. As I was waiting for the car in front of me to turn out of the community, the automatic gate closed on my vehicle, scratching and denting the back right side and part of my door. I contacted the *********** (PMP Management), who said that they are not liable for any damage, and that there is signage posted warning that the gate may move at any time. While there is a sign on the gate, the imagery on the sign indicates danger to pedestrians--not vehicle traffic--and the sign itself is unreadable unless approached at a closer distance than a driver would be from their driver's seat. Moreso, when the gate opens, the sign goes with it, so any driver pulling up to the gate wouldn't see it. I recently received a quote from my auto insurance (PMP Management told me I needed to go through them) for over $1,000. My deductible is $500 so my ask to PMP Management is to cover the difference. And, more importantly, to fix the signage so that the potential danger of vehicle damage is more obvious to drivers.

  Business Response

  Date: 10/23/2024

  Unfortunately, I can not locate any record of a call for this tenant as he is not an owner on record. However, *** is an LLC and as such we have limited liability as a managing agent for the association. If the owner incurred a fee due to a lack of signage or a malfunction of equipment, the tenant or the owner on the tenants behalf, would be required to request that the association waive any fees they incurred. *** would be able to guide the resident or owner through the process but would not be liable for any payment. 

  Since I'm unable to locate any information regarding this claim, I'm unsure if the issue was resolved. If not I would encourage the resident to collaborate with the owner to submit a request for Board review. 

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having ************ ************************* (PMP Management, LLC.) manages my property in *****. The payment method for HOA management is shifted in the middle from escrow-payment to self-payment. And I was not aware of it since they mailed the notification to the house but I was not living in there. So until recently I received email notification for getting the pool keys and found that I was owing the company $1793.84 for HOA fee + Late fee + Admin fee. So I paid off all of the fees. However, they sent the case to attorney on their own behavior without notification, and attorney is charing additional $200 and they put this amount on my bill. I decline to pay the attorney fee since it's not my behavior and I was not aware of the situation. There was no notification on any of these charges except they sent the letter to the house where I don't live and they have my other contact info but never take action.

  Business Response

  Date: 09/22/2023

  It is the owners responsibility to pay for the association assessments as well as to provide the management company with an alternate mailing address if the property address is not owner occupied. Notices were being sent to the property address advising of the balance due and was sent to the attorney's office since the notices were unanswered. The management company for the association did their due diligence, therefore, the attorney fees cannot be waived without the *****s approval. We are in receipt of your fee waiver request and your reason for non-payment and fee waiver is that you were under the assumption that the assessments were to be paid by escrow. The ***** of ********* will review your request and will advise accordingly.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20567397
  
  I am rejecting this response because: I was not informed to provide alternative property address and the *** has my alternative information (email, phone, alternative address) that can be used to reach out to me but didn't use it. The management company for the association did not do their due diligence since they ignored my alternative contact ways but share my info with attorney directly. So the management company has the responsibility to pay for the attorney fee ($200) since it's their behavior to request attorney before reaching out to me. I never initiate the behavior and will not be able to be responsible for it. I also have a few questions for other fees, like Violation Fine - Trash Cans ($75 + $25), and Title Check Fee Pulled title - 209 processing ($45), Violation Fine - 209 Curable ($50). Please advise what's the reason for these fees as well. I sent email to PMP Management | ****** <******************> on September 18th but until now no response yet.

  
  Sincerely,
  *************

  Business Response

  Date: 10/09/2023

  Though alternative communication methods may be on file, general communication preferences are selected by the owner and additional communication is not typically provided, unless there is an emergency. The remining issues regarding transaction history and fee waivers  may need Board review and should be addressed separate from this complaint. Owner can contact PMP at ************, Monday through Friday 8am-5:30pm to discuss these matters. 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20567397
  
  I am rejecting this response because: I've reached out to the business via formal emails multiple times, however, the answer is No, that's the reason I am leveraging the BBB platform. I never selected a formal communication channel. I am not responsible for the attorney fee. Please waive it. Thanks.

   

  
  Sincerely,
  *************

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Management took over our HOA in January 2023. Upon *** management started back in January, I reached out to them, and I specifically requested a paper version of my bill every month. They assured me that I will receive my bill in a paper version in my mailbox. I had my reasons to do that and I was trying to prevent the delinquent bill that I received for the first time, dated on March 22, 2023 (double copy came to my mailbox, exact same letter which shows me that the company is not functioning to their optimum). No monthly bills or any delinquent bills before this date was sent to me. I am very upset with this situation because I did extra steps on my behave back in January and asked the *** Managment to set up a paper version which they failed to do in their part. There are people in this community that have zero access to email system and the bill should be provided to us in paper or email of our choice. The *** company admitted that they have a check both email and paper version in my profile, however they claim that paper is a courtesy (which they never mentioned to me when I called them the first time to set it up). I am very upset because I have been in the community 13 years and I have never been late and I have never come across anything like this before. The total that I owed them is $338 and they charging me $38 late fee, $2.09 interest fee, $20 Prelien-multiple owner handling fee, $125- Prelien Fee and $50 title check fee-total of $615.09. I received this letter and bill the first time (no prior bills or letters were sent to me since January) on 3/25/23 I played full amount on 3/27/23 to avoid anymore late fees. Also, want to mention that I didn't receive any emails from them. I pay my bills as I receive them paper copy and if I don't receive it I tend not to remember and that is exactly why I asked to a paper copy. They refuse to drop the extra charges, which is total of $227.09.

  Business Response

  Date: 04/03/2023

  Hello ***,

  Thank you for reaching out. We have reviewed your complaint in detail and will present it to the ***** of ********* for review. Management does not make the decision to waive fees, that is the responsibility of the ***** of *********.

  Respectfully,

  *****************************