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Business Profile

Online Retailer

World Tech Toys
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This toy cut the hands of kids when played with

    Business Response

    Date: 12/05/2023

    Hello,

    I am sorry about the cut. Please show a picture of the cut. What item was this? Where was it purchased from? Please provide a copy of the receipt. I do not show a purchase in our system. Thank you. 

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child received the Star Wars Mandalorian ********* 2ch Mini IR RC Helicopter as a gift this summer.The controller is missing a couple parts where the batteries go (see picture).I have tried contacting customer service via the website and never got a response. I then started calling the 877 number on the box. It always says that customer service is "not available". I've left a message with my phone number, but I never receive a call back.I would like replacement parts to make this toy usable.

    Business Response

    Date: 11/16/2023

    Hello,

    Please contact ******************************** for an exchange. Please provide a screenshot of this message as well as your contact information, the item number and any other relevant information so we may ship it out accordingly. We apologize for any inconvenience this may cause. Thank you. 

     

    Best,

    Shina 

  • Initial Complaint

    Date:02/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the *** unbreakable IR helicopter. I was going to send a review but I just read the first one and it's exactly my situation so I won't bother with to many details. It broke five minutes after my grandson was playing with it. they will not pay with the return shipping cost the shipping is almost as much as the purchase price. so this company is fraudulently advertising unbreakable helicopters. They know it's not worth the price to send it back. do not buy from this company. If they want to do right they can read this and send me my money back, I do not want a replacement of their fraudulently advertised breakable products my RMA number is 0103 HB23641 Thanks, ********************

    Business Response

    Date: 04/19/2024

    Hello!

    We will send out 2 tested items that this customer has purchased. They will not need to return the items back to the company. We are just not able to refund the customer due to the policy. An email confirmation will be sent to the customer.

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a RC helicopter for grandson for Christmas, followed instructions on use. After turning on lights worked but no response from helio, instructions said change channel on remote, could not find information in instructions to change channel.researched all over the Internet no luck. Sent email to them, got response must be defective fill out information and must have copy of receipt or can not continue. All I asked was for them to explain what their own instruction sheet said to do.

    Business Response

    Date: 02/03/2023

    Hello,

     

    Please advise what the product sku is so we may issue a replacement. Thank you.

    Customer Answer

    Date: 02/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a fraud. I purchased the *** ******** "Unbreakable IR" Helicopter for my grandson for Christmas. The battery was charged and the *** ******** "Unbreakable IR" Helicopter flew into the air landing and the floor and broke. Mind you on their advertising they're is a kid standing on the Rex Hercules "Unbreakable IR" Helicopter as proof that it was unbreakable. I emailed the company on the same day and didn't get a response until I contacted the ***. The do not answer phones. They had the nerve to finally send me a return shipping address, which I have to pay for and stated
    " We apologize, but as stated above in the RMA form "Items that have been opened and used are not eligible for a refund." We will need you to send back the items for fixing and once we receive the items we can place a replacement order for you.

    Best,
    Customer Service"
    Because it was opened? Duh who doesn't open their packages. I am out 81.00$ plus a surprise gift that is **** also.

    Business Response

    Date: 02/01/2023

    Business Response /* (1000, 8, 2023/01/18) */
    Hello,

    We can send a replacement. We apologize for any inconvenience this may cause. You will not have to send it back.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had issues with my Mandalorian Baby Yoda drone right out of the box.

    Like so many others, I tried contacting support with no response. I tried emailing two different emails provided: one bounced back and the other got no response. I called the number several times and left a voicemail with no response. This has been about a month at this point. I'm surprised they even advertise customer service when it doesn't even exist.

    Business Response

    Date: 11/08/2022

    Business Response /* (1000, 5, 2022/10/27) */
    Hello! I apologize for the delay in response. We have switched over from phone to exclusively online and attempting to reach out to everyone. I definitely want to assist you. Please email ************************* and I will ship you a replacement. Thank you.

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    World Tech Toys does not respond to emails or phone calls. Obtained Mini Orion Live Feed Drone. The rotor guard broke within minutes of use. Need replacements for all four of them.

    Business Response

    Date: 03/16/2023

    Where was this item obtained from. We have not sold or manufactured this product for many years. 

    Customer Answer

    Date: 03/17/2023

     
    Complaint: 19324827

    I am rejecting this response because:

    They are not taking responsibility and providing a replacement part. The item was redeemed from our local bowling alley and was redeemed with points that my son saved for two ******* from their game room. It was a NEW item in their redemption shop. Are they going to replace the part or not?


    Sincerely,

    ***************************

    Business Response

    Date: 03/20/2023

    We have not sold or manufactured this product for many years and unfortunately, we do not have replacement parts to send. Please return to place of purchase as this could not have been a new item they are selling. I do apologize for any inconvenience. 

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