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Business Profile

Computer Software

Total AV Antivirus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1.05

Average of 192 Customer Reviews

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Review Details

  • Pam D

    Date: 02/21/2025

    PLEASE, whatever you do, do NOT have any contact with these people! They are scammers!

  • Rae H

    Date: 02/08/2025

    Scammers. Wont let you have a refund. Gives you the runaround. DO NOT SUBSCRIBE. You will regret it. One star is their highest rating lol!

  • Bobby M

    Date: 01/02/2025

    Had canceled my account over & over again, yet bank report shows still trying to charge card.

  • Steven S

    Date: 12/30/2024

    Buyer beware! They should change their name to either TotalRunaround or ***************************** late November 2023, I purchased a subscription for TotalAV's virus protection software on my laptop PC for $19. Come November 2024, neither any reminder e-mails nor notifications of any kind were sent to me (the subscriber) to remind me of the upcoming automatic subscription renewal, and then they automatically charged my credit card $49.00 for another annual subscription. I then logged in to the software with my account and went through their Dashboard to manually cancel all my product subscriptions. I then called them twice to try to obtain a refund (their website indicates that as long as you contact them within 30 days of your subscription renewal, you can cancel the service and obtain a refund). All I received from both phone calls was some ridiculous excuse about my e-mail address being compromised, which is why they couldn't process a refund to my credit card. That is complete utter nonsense! Even if my e-mail address is "compromised," that should have absolutely nothing to do with their ability to credit my credit card. I then also contacted them by sending a message though the Contact Form on their website, but still have received no response (after all, it still allows me to log into my account with my so-called "compromised" e-mail address). They just refuse to grant a customer's request to cancel the service and obtain a refund. It's like pulling teeth (with no anesthetic). Again...buyer beware!

  • brian b

    Date: 12/24/2024

    Poor product. ZERO customer service. Good luck getting your refund!

  • Kathleen C

    Date: 12/11/2024

    You sign up for a months trial and without permission keep billing And getting paid thru ******. I complained to both TotalAv and ******. I cancelled TotalAV on their site And ****** but it still keeps happening. And when you try to get another company to check for viruses the option that comes up is TotalAV. This is very frustrating.***** ********

  • Carol Ann G

    Date: 12/09/2024

    Zero stars. This company initiated a charge on my credit card for $119 without my consent. I do not even know what total AV is and there is no way to reach anyone from the company through email telephone chat, etc. to tell them to reverse a charge made fraudulently on my credit card. I have had to cancel my credit card and file a fraud complaint against them And going to Better Business Bureau. I see that they have many outstanding complaints regarding the same issue.

  • Judith B

    Date: 12/03/2024

    Horrible!!!! I cancelled the subscription with them and they keep trying to charge my account, they even went through my ****** account. DO NOT USE THEM

  • Vicki P

    Date: 12/03/2024

    The product offered is not provided and will not work without multiple additional purchases which recur automatically. It is impossible to cancel. I called customer service and ultimately they hung up when I asked to cancel the account the same day of purchase. No matter what you do they will not cancel the account. The company says you can cancel within 30 days. Not true. I couldnt cancel the same day. I believe this company is scamming people out of money through unwanted, useless products that people are unable to cancel.

  • JEANNIE W

    Date: 11/15/2024

    I ONCE SUBSCRIBED TO TOTAL AV. I NO LONGER WISH TO HAVE ANYTHING TO DO WITH THIS COMPANY.I HAVE COMPLAINED TO THEM ON THEIR WEBSITE, BUT THEY HARRASS ME NON-STOP.I HAVE PURCHASED AD PROTECTION ELSEWHERE,BUT EVERY TIME I OPEN A WEB PAGE, THEY CONTINUE TO HARRASS ME -- YOUR TOTAL AV IS ABOUT TO EXPIRE -- IN BANNERS CROSSING THE ENTIRE BOTTOM OF THE PAGE!PLEASE STOP HARRASSING ME!!I DO NOT WANT YOUR PRODUCT !!!

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