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Average of 76 Customer Reviews
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Review fromKaitlyn S
Date: 02/25/2025
5 starsKaitlyn S
Date: 02/25/2025
Ive bought urns for two of my children from them! The urns are beautiful and great quality. For my daughters urn, I had to ask to hold of shipping until i knew my daughters birthday after labor with my stillborn. They waited the time and were so kind. For my sons urn I updated how wanted his name twice. I felt like I was being annoying at that point, because I dont like editing orders and throwing the sellers off but they were so nice and patient. They agreed to the change both times without making me feel like I was being inconvenient. I truly appreciate that
In The Light Urns Inc
Date: 02/27/2025
Hi Kaitlyn,Thank you so much for your heartfelt review. We're deeply honored to have been a part of honoring your children with our urns, and we're truly touched by your kind words. It means a lot to us that we were able to accommodate your needs during such a sensitive time, and were grateful for the trust youve placed in us. Your appreciation for our patience and kindness truly warms our hearts. If theres ever anything else we can do for you, please dont hesitate to reach out. Wishing you and your family comfort and peace. Take care!***** ******Review fromCa S
Date: 02/17/2025
5 starsCa S
Date: 02/17/2025
My wife passed away I had a hard time to write the write words i made a mistake spelling they corrected it no problem very nice company i am living in ****** love the serviceIn The Light Urns Inc
Date: 02/21/2025
Hello,We are deeply sorry for your loss, and we sincerely appreciate you taking the time to share your experience with us. Our team is committed to providing support and comfort during such a difficult time, and were glad we could assist you in any way we could. Its wonderful to hear that you found our service helpful, and we are honored to be part of this meaningful moment for you and your family. Thank you for choosing us, and please know that we are here if you need anything else. Wishing you peace and comfort in the days ahead.Review fromKylee A
Date: 02/13/2025
5 starsKylee A
Date: 02/13/2025
Very beautiful work and very fast and easy to communicate your request with. Im very happy we searched long and hard for the perfect urn for my mother and we found one with the ***** bonding a dove with a candle you can light and can personalize 4 lines absolutely beautifulIn The Light Urns Inc
Date: 02/17/2025
Hi Kylee,Thank you so much for your kind words! We're honored that you chose one of our urns to honor your mother. It's wonderful to hear that the design resonated with you and that the personalization options made it even more special. We truly appreciate your thoughtful review and are so glad we could help create something meaningful during such an important time. If you ever need anything else, please dont hesitate to reach out. Wishing you peace and comfort. Take care!***** ******Review fromAndy K
Date: 02/04/2025
5 starsAndy K
Date: 02/04/2025
Outstanding customer service and product quality! We had some questions regarding the Urn and they actually and promptly answer the phone (not a recording). We ordered the Urn with free standard shipping and it shipped next day with *** tracking notifications and we received it in ***** in just four days by *** ground. The heart shaped Plate we ordered was not included so I called again and spoke with ******. She was genuinely apologetic, concerned, and arranged for a immediate shipment of the plate,which is rare in today's world of automated customer service systems. Many thanks for your support ******. I noticed some one star reviews and what we experienced was nothing sort of excellent from start to finish in every category.In The Light Urns Inc
Date: 02/10/2025
Hi ****,Thank you so much for taking the time to leave such a thoughtful 5-star review! Were absolutely thrilled to hear about your positive experience with both our product quality and customer service. Its wonderful to know that ****** was able to assist you promptly and personallyshe truly embodies the level of service we strive for. We take great pride in providing excellent support and its great to hear that it made a difference in your experience.We greatly appreciate your kind words and are grateful for your trust. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us, and for sharing your feedback with others!Wishing you all the best!***** ******Review fromJane S
Date: 02/03/2025
5 starsJane S
Date: 02/03/2025
EXCELLENT company to work with. We found the exact holder we needed. The customer service was beyond excellent. Awesome packaging. At a very trying time, they kept in touch until they had the right information, showing they cared to provide the best service. Very caring through this process. Highly recommended.In The Light Urns Inc
Date: 02/04/2025
Hi ****,Thank you so much for your heartfelt 5-star review! Were so glad we could provide the exact holder you needed during such a difficult time. Your words about our customer service and care mean a lot to us, and were honored to have been there for you through the process. Its our goal to make sure every detail is perfect, and were grateful for the opportunity to serve you. Thank you for your recommendation it truly means the world. Please dont hesitate to reach out if we can assist you further. Wishing you peace and comfort. Take care!***** ******Review fromEverardo L
Date: 02/01/2025
5 starsEverardo L
Date: 02/01/2025
I purchased an urn for my wife. I spoke with ***** multiple times as well as ****** they both were so caring and ready to help me. I cant thank them both enough for going above and beyond with making sure my vision came to life. I have dealt with other customer service **** before in this funeral industry and both have exceeded my expectations on this. I will definitely be recommending this company solely because of their dedication to their customers and their commitment to making sure people get exactly what they want!In The Light Urns Inc
Date: 02/05/2025
Hi ********,Thank you so much for your kind and thoughtful review. It truly means the world to us to hear that both ***** and I could help bring your vision to life during such an important and emotional time. We understand how meaningful this purchase is, and were honored to have been a part of it.Your words are deeply appreciated, and we are so grateful for your trust and your recommendation. Its our commitment to provide exceptional service, and knowing that we exceeded your expectations is truly rewarding.Thank you again for allowing us to serve you. Were here if you ever need anything in the future. Take care!***** ******Review fromAmy P
Date: 01/10/2025
1 starAmy P
Date: 01/10/2025
Ill never do business with this company again. I received the first urn broken. Called several times with no answer. No response to emails. When I finally got a hold of someone, they had no empathy or sincerity. They said they would ship a new urn in 24 hours. A week and 1/2 later. Not sure who I spoke with but she was the most unprofessional person Ive ever talked to. All I wanted to do was get my husband home. All this company wants is money. No offer of a refund or even a discount for any of thisIn The Light Urns Inc
Date: 01/14/2025
Hi ***,We sincerely apologize for the frustration and disappointment you've experienced. This is certainly not the level of service we strive to provide, and we're genuinely sorry that we let you down in such a critical moment. We understand how important it is to honor your loved ones, and it was never our intention to cause any further distress.We deeply regret the delay in receiving your replacement urn, and we take full responsibility for the lack of timely communication. Your feedback is incredibly valuable to us, and we will be reviewing this matter internally to ensure no one else faces a similar experience.Please know that we do take your concerns seriously, and we would like to make this right. If youd be open to it, please reach out to us directly so we can discuss how we can address your concerns more appropriately, whether through a refund or another resolution.Again, we are truly sorry for the difficulties you've faced, and we appreciate you bringing this to our attention.Review fromJennifer K
Date: 09/21/2024
5 starsJennifer K
Date: 09/21/2024
Beyond expectations!! Absolutely Stunning Urn!! Service was seamless!! The final resting place for my soul companion is complete!! Thank you!!In The Light Urns Inc
Date: 11/14/2024
Hi ********,Thank you so much for your beautiful words! We're truly honored that our urn exceeded your expectations and that it will serve as a final resting place for your soul companion. It means the world to us to be part of such a meaningful moment in your life. If you ever need anything else, we're here for you. Thank you again for your trust and support! Take care!***** ******Review fromFaith P
Date: 09/14/2024
1 starFaith P
Date: 09/14/2024
They completely dropped the ball on getting the urns I ordered and paid way too much for 3 day shipping, out on time but it was going to be no big deal because I spoke with someone Friday who upgraded the shipping, I noticed that they didn't ship out so I called them and they said "don't worry they will be there tomorrow" ok cool tracking updated and now it's expected Thursday which is a huge big deal but when I called that day and I was like "hey so what happened here?" The lady just said "it's too late for us to get them there any sooner.... sorry" nothing about how they're going to work to do better just a bunch of attitude and a statement, not even an apology. just wildly unprofessional, I was told I would get a refund on the shipping and STILL have not received the product OR the returned shipping and the funeral I needed the urns for has passed almost a month ago. I absolutely cannot recommend this company for anything.In The Light Urns Inc
Date: 11/14/2024
Hi Faith,First, we sincerely apologize for the inconvenience and frustration youve experienced. We understand the importance of receiving your urns on time, especially during such a difficult moment, and its clear we did not meet your expectations.Were truly sorry that the communication around your order was confusing and that you were not given the level of service you deserve. The delay, as well as the lack of a timely and sincere apology, is absolutely not reflective of the standard we strive to uphold. We also deeply regret the failure to issue the shipping refund as promised, and well make it a priority to correct this immediately.Please reach out to us directly at ****************************** or **************] so we can resolve both the refund issue and ensure you receive your urns, even though the event has passed. Were committed to making this right for you and will do everything we can to improve your experience.Again, we are truly sorry for the impact this has had, and we appreciate your feedback.***** ******Review fromJennifer A
Date: 08/16/2024
1 starJennifer A
Date: 08/16/2024
On August 13, I reached out through the "Contact Us" section of their website regarding a custom urn for my father. Late on August 14, I called customer service to follow up on my message. A gentleman answered and informed me that the custom urn I was inquiring about would cost between $5,000 and $6,000an astonishing *****% increase from the $300 starting price advertised on their website. I was speechless. When I questioned the dramatic price hike, he couldn't provide a clear explanation and said he would speak with his supervisor and get back to me shortly. It's now August 16, two business days later, and I still haven't heard anything. I'm hesitant to place an order due to their lack of response and the seemingly unjustified *****% price increase.In The Light Urns Inc
Date: 11/14/2024
Hi ********,Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand how important it is to get clear and timely information, especially when making such a significant purchase. We apologize for any confusion regarding pricing and the delay in communication.The price discrepancy you mentioned sounds unusual, and we'd like to investigate this further. Our goal is to provide transparent and fair pricing, and it's concerning that you were given conflicting information. We'll review your case and make sure you receive a detailed and accurate response as soon as possible.Please feel free to reach out to us directly at ****************************** 0r **************] if you'd like to discuss this further or if theres anything we can do to resolve the issue. We truly value your feedback and hope to have the chance to make things right.
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