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Business Profile

Bank

Mechanics Bank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Mechanics Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mechanics Bank has 77 locations, listed below.

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    Customer Review Ratings

    1.22

    Average of 41 Customer Reviews

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    Review Details

    • Scott M.

      Date: 12/14/2022

      Scott M.

      Date: 12/14/2022

      Established auto loan through dealer with this financing "bank". After approximately 10 attempts to speak with a representative using several methods including email, voice mail, and phone calls I found that the result was the same....no response, never was able to speak with someone live, no response to emails or voicemails. I just needed to ask a couple simple questions regarding satisfying my loan or adding another name to the loan. Today, I was on hold and decided to register a complaint after being on hold for over 20minutes at **** in the morning. Worst customer service I've ever experienced. Their website will not allow me to pay off loan because I have "paid too much" in a 30 day time period. I guess I'll just let them add a little more interest to the balance as they are forcing me to wait longer before they will allow me to make another payment. Is that legal?

      Mechanics Bank

      Date: 12/20/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reveals management was able to make contact with you on Monday December 19, 2022 and was able to assist with your concerns.

    • Devon V.

      Date: 11/30/2022

      Their online mobile application is terribly outdated and is configured like a 90s website. If you forget you password, it will say sign in failed, you have 5 more tries and try to reset your password, the app will email you the reset link that will bring you back to the app and it will say password reset error: an error had occurred while trying to reset your password. Please try again by clicking on Forgot Password. And thus the cycle repeats itself. Call the toll free help line? Dont worry, youll get placed at the bottom of the queue with an understaffed administrative office that has west coast coffeeshop hours so they are almost always not available. This service *****

    • ER R

      Date: 11/15/2022

      ER R

      Date: 11/15/2022

      Worst auto loan bank ever. Tell **************** to not go with this bank.

      Mechanics Bank

      Date: 11/16/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect that our management team has made attempts to make contact with you in effort to address your concerns, however we have not been able to reach you. We invite you to reach out to us directly at ************ so we may assist you further.

    • Nic S

      Date: 11/08/2022

      Nic S

      Date: 11/08/2022

      F**king *********** Do not willingly do business with them. I called to make an in person payment was told to go to the nearest location I showed up not only could I not make a payment it wouldnt even let me in the front door. Worst bank experience of my life.

      Mechanics Bank

      Date: 11/16/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. We invite you to reach out to us directly at ************ in effort to be able to assist with your concerns.

    • David T

      Date: 10/24/2022

      David T

      Date: 10/24/2022

      Why hire hood rats for your customer service representatives? I hate calling and ********* from ****** answers. Can you get a better job since you hate having to work? It's not like you're not laying in bed taking calls anyway. I am a paying customer and your bank needs me, I don't need your bank. Without us, there's no you, and no kool aide for ****** and ********. So show some respect for people who pay your disrespectful and worthless a$$.

      Mechanics Bank

      Date: 10/28/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. We invite you to reach out to us directly at ************ in effort to assist with your concerns.

    • Bob H

      Date: 10/17/2022

      Bob H

      Date: 10/17/2022

      19 years with this bank and they put a 9 day hold on a cashiers check that was cleared with ***** Fargo moment's ago by the teller. She looked at me and my appearance, proceeded to tell me how cashier check fraud was on the rise, and that I would have to wait 9 extra days to withdraw from my account. Branch: Victoria ****** ********************************. I'm moving my business to a bank that actually appreciates loyalty and $.

      Mechanics Bank

      Date: 10/26/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. We value the relationships that we have built with our customers and invite **************** to reach out with any questions or concerns by contacting our toll free **************** at **************.

    • Joseph B

      Date: 09/18/2022

      Joseph B

      Date: 09/18/2022

      My wife is a nurse and had Covid-19 3 times and due to that we got behind on payments and car got repo and now we are trying to get it back they are making it impossible to do!! Plus they want waive any fees so that we can keep the car!! The customer service was terrible and the supervisor was just the same!! Run from this bank they have no consideration for anyone!!

      Mechanics Bank

      Date: 09/26/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect our agents made contact with you on September 23, 2022 and were able to assist with your concerns. We invite you to reach out to us directly at ************ should you have further questions or concerns.

    • Kim N.

      Date: 09/02/2022

      Kim N.

      Date: 09/02/2022

      Terrible customer service, total amount financed on contract with dealership is different than the banks contract. Never received contract from bank and paid off auto loan 4 1/2 years early and pay off was the same as last statement when questioned the auto manager finance **** in ******, was told I was being charged a 5+ daily compound interest charge that I was never aware of told or signed to those agreements. I received a letter in luie of a contract stated paid in full, I requested the original application and contract they have on file still waiting for it so I can see where this daily interest was explained because I never accepted those terms or signed that contract the sales contract from dealer never stated nothing regarding daily interest besides the original amount i sighned for. The original loan amount for 60 months after subtracting the down payment , and making 15 payments , the pay off balance was only ***** difference if I had keep paying for the intire 60 months, which paying the loan off 4 1:2 years early I felt should of been a lot less than the amount I had to pay. When I called after the first agent who told me bout daily interest , I didnt understand when I reached out a second time for copy of contract concerned regarding daily interest I was told nit true never received contract. I would never do business with bank again.

      Mechanics Bank

      Date: 09/07/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect our agents have made previous contact with you and we invite you to reach out to us directly at ************ so we may further address your concerns.

    • William G

      Date: 08/15/2022

      William G

      Date: 08/15/2022

      Run!Really bad service.Bought my Lezus thru them, suggested by the dealer.Every month, auto pay doesn't go thru, then I call them, sit on hold for hours.Then the try to charge me.Every month.Years.Run!Ever

      Mechanics Bank

      Date: 08/18/2022

      Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect our agents made contact with you on August 15, 2022 and were able to assist with your concerns. We invite you to reach out to us directly at ************ should you have further questions or concerns.

    • Dennis V

      Date: 08/07/2022

      Terrible bank..Every month threats to foreclose on my business's building for no reason. They want me to know they can foreclose me anytime they wish. Worst bank ever..

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