Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in their mentor online program which has a recurring charge. I received an emailed receipt and it has been deducted from my bank. However, I cannot access the resources, it denies I have an account, and when I call it disconnects every time. I have not received a response to any of my emails. It was a site referred from a reputable source, but my assumption is that it is now a scam. I am concerned because they have my card for autowithdrawal.

  Business Response

  Date: 01/10/2025

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l ************************************************************

   

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22785591
  
  I am rejecting this response because:
  I find it interesting that your response says no account was found, yet I have 12 emails from MentorBox. I have not received an email requesting more information as you stated in your BBB response. I did receive a new link and PW reset that was different than the other five sent from you that did not work. This one actually worked and I cancelled my account. I have received two others with new passwords since that one. My response was a rejection because your response to BBB and your many emails to me do not match. I believe your business is either a complete scam, has been hacked, or your level of integrity is questionable at best. If you are a legitimate company my suggestion is you increase customer service exponentially. I would never recommend you, quite the opposite. 
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/19/2025

  Hi,

  
  Thank you for your prompt response.
  

  We have already sent a follow-up email to the customer confirming that their account has been permanently canceled, and the charge has been refunded. Additionally, the payment method associated with their account has been deleted. Please rest assured that no further charges will be made to their account.
  

  Once again, we sincerely apologize for any inconvenience this may have caused. As a company, we value customer satisfaction and aim to maintain positive relationships. We hope to have the opportunity to serve them again in the future.
  

  Thank you for your understanding.
  

   

  Best regards,
  MentorBox Customer Support
  ****************************** | ************************************************************

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MentorBox has been charging my credit card without authorization for months.

  Business Response

  Date: 01/01/2025

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l ************************************************************

   

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that this company Mentorbox has been charging my account $7.00 every month since at least April 2023. First of all I have never even heard of this company and after a quick ****** search I found their webpage which looks very scammy to begin with. Then the only way to get in contact with them seems to be to fill out a question form and then they are supposed to get back to you. I filled out the question box with my issue and asking what these charges are for and how can we stop them and possibly refund them because again, I have never heard of this company but I have not received any response to this day, after trying to contact them for 3weeks.

  Business Response

  Date: 09/26/2024

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l ************************************************************

   

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Mentorbox for months to cancel my subscription, but they are impossible to get ahold of. The email they have doesn't exist, and the phone number works up until I try to get ahold of a person and then it gives me a dial tone. At this point, they're just stealing my money.

  Business Response

  Date: 08/19/2024

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. With this said, we have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

   

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $59.00 twice by Mentorbox, the first time on March 9 2023, the second time on March 15 2024. The first charge I never noticed on my credit card, but I caught the second one. They charged me once a year. When I contacted the merchant and filed fraud charges with my credit card company, they only refunded me for the most recent charge on March 15 2024, but they never refunded the first charge on March 9 2023.They also charged me $1.00 on March 6 2023. I have filed all 3 of these charges as fraud charges with my credit card company. Currently I have only received the $1.00 back from the fraud charge I filed, and $59.00 from the merchant from the March 15 2024 transaction. But the $59.00 charge from March 9 2023 is the only one I have not received a refund for. I never gave my information to this company, and they charged my credit card without my permission. I know for a fact I never signed up for this company. I have checked all of my emails, and none of my emails are associated with this company.

  Business Response

  Date: 05/01/2024

  To Whom It May ****************** extend our gratitude for taking the time to reach out to ** regarding this complaint. Our commitment remains steadfast in tending to our customers' needs and swiftly offering the most optimal resolution feasible to address their concerns. The feedback we receive holds immense value as it guides us in enhancing our services.
  
  Regarding the customer's complaint, regrettably, we are unable to locate any subscriber details or charges using their name and email address provided in the complaint. It is possible that unauthorized transactions were conducted using the customer's card. We have proactively initiated contact with the customer via email, requesting specific information that could facilitate the retrieval of the contested charges or the associated account within our system. Currently, we are awaiting the customer's response to proceed accordingly.
  
  We extend our sincere apologies on behalf of the customer for any distress or inconvenience experienced. As is the case with enterprises of our nature, the most impactful endorsement arises from contented patrons who share their experiences. Our objective revolves around retaining their satisfaction and aspiring to serve them again in the future.
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l ********************************** 

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled annual subscription with Mentor Box before the expiration date and still get charged this year.First, I tried to contact Mentor Box by clicking the "Contact us" button on their website and sent 2 messages, but never got any response.Knowing this web site is owned by a gentleman named *****************, I tried contact TaiLopez.com, and I was advised that I should send an email to *********************************** and I did.I got a response from Mr. **************************** one of members of Mentor Box support team. **************** offered me 50% discount instead of a refund. I replied the email, and explained that I could not accept the offer due to the financial difficulty I am experiencing right now. This happened on March 27th, 2024.From this point, I have never been able to connect with Mentor Box support team. I even tried to write a message to ********************* himself on Instagram, and didn't get any response either.

  Business Response

  Date: 04/19/2024

  To whom it may concern;
  
  We appreciate your recent correspondence regarding the complaint raised. Ensuring customer satisfaction is paramount to us, and we are committed to promptly resolving any issues they encounter. Your feedback is invaluable to our continuous improvement efforts.

  Regarding the specific complaint, we have taken action to address it. The MentorBox account/subscription linked to the email address ****************** has been permanently canceled, and a refund has been initiated dated April 18, 2024. The customer has been informed of the refund process and received a confirmation email regarding the cancellation and refund to their registered email address.
  

  Please accept our sincere apologies for any inconvenience experienced by the customer. Positive word of mouth from satisfied customers is invaluable to us, and we strive to ensure their satisfaction and loyalty. We look forward to the opportunity to serve them again in the future.
  

  Thank you for your attention to this matter.

   

   

  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21533988
  
  I am rejecting this response because:

  There were only 2 options:

  1, (This will alert the business that you are satisfied with their efforts and close out the case.)
  2, (This will alert the business that you are NOT satisfied with their efforts, and you will have an opportunity to provide an explanation.)
  

  I would like to have a response of "not satisfied with their efforts and close out the case"

  I did received a refund of CAD *****, which is less than I was charged (CAD *****). Considering how difficult the communication was and the fact that at least I got most of my money back, I would like to close out the case and move on.
  
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive paid for an annual subscription for the past 3 years with my Apple Canada account App Store. Ive been busy for the past year so I havent used my courses to completion. But lately, I had more time so I wanted to get back into it and it tells me to subscribe. Like what???? I figure it is a glitch. So I write to their support. Their supports answers me they cant find me. Ive provided images of my Renewals with the dates, payment dates, the Apple Renewal emails and Subscription dates. I had many emails communication with their Support, with no headways. Their answers is always the same: Thank you for contacting Mentorbox Support. Unfortunately, as per the record, you have no active subscription. Cheers ******* requested to escalate this issue. They said they would to told me to be patient. After a week, still nothing. So I wrote and asked if any headways? They wrote me the same answer. Ive contacted Apple ******. Since Its not an Apple App, they cant intervene. What???? I told Apple Ive purchased with my Apple ID but Ive registered with another email address. It worked fine for a year but lately, its not working. So with them on the phone, Ive went into my MentorBox account that recognizes me but when I pressed in a previously started class, the App ask me to subscribe. *** asked well how is this fair? I wish to request a refund or partial refund. I dont expect 3 years but at least something. Apple billing will request at least a year refund. So Im waiting. I wish this complaint, I would get an apology of their customer services, and to warn anyone wanting to subscribe with this company. While doing research, on ********* I saw another person had a very similar situation as to mine. This whole situation makes me doubt the Legibility of this company. Something is wrong. Hopefully, you can get answers for me. *****

  Business Response

  Date: 01/27/2024

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, regrettably, we were unable to locate any subscriber information using the customer's name and email address as provided in the complaint. This is due to the fact that their registration was facilitated through an in-app purchase. It's important to understand that we cannot directly retrieve details of memberships made via in-app purchases on the App Store or Play Store.

  
  To ensure the customer can access their subscription, we have generated a temporary password for them, enabling login on our website. Additionally, we have provided them with instructions on how to manage their subscription through the App Store. All this pertinent information has been conveyed to the customer via a separate email.
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 

  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Other than trying out the service a few years back, I have not used this service and have been trying to cancel the subscription. Although they claim they will promptly answer any questions and provide a refund, I have requested this through their "contact customer support link" and have yet to receive a response. In addition, I tried contacting them on the number provided but they do not answer and there isn't a voicemail available to leave a message. They recently charged my card again for $59 and I want this to stop. Meaning I want to cancel this subscription and a refund of $59 they just charged my card

  Business Response

  Date: 01/24/2024

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, we identified their membership using the provided email and have successfully canceled and refunded the recent charge of $59 (USD) to their account. Please be advised that the refund process, depending on the bank, may take **** business days to reflect in their account. We encourage them to contact their financial institution after this period to confirm the funds' return.
  
  A confirmation email has been sent to ******************** confirming the resolution of the issue. We kindly request the closure of the complaint.
  
  We extend our sincere apologies on behalf of the customer for any distress or inconvenience experienced. In our line of business, the most impactful endorsement comes from satisfied customers who share their experiences. Our goal is to maintain their satisfaction and look forward to serving them again in the future.
  
  Should you have any questions or concerns, please feel free to inform us, and we will respond at our earliest convenience.
  
  
  
  Cheers,
  MentorBox **************** Team

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to an online learning platform called MentorBox. I've decided to cancel so it does not automatically charge me every year (***** per year). I can't cancel - there is nothing on their website that allows me to cancel. They provided an 888 number to cancel and when I called, they wont cancel unless I walk through a "Reward Receiving Process" that feels more like a scam. I told them I did not want the reward, I just wanted to cancel, and they refused to cancel.

  Business Response

  Date: 01/18/2024

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  Regarding the customer's complaint, we identified their membership using the provided email and have successfully canceled and refunded the recent charge of $59 (USD) to their account. Please be advised that the refund process, contingent on the bank, may take **** business days to reflect in their account. We encourage them to contact their financial institution after this period to confirm the funds' return.

  A confirmation email has been sent to ************************************, confirming the resolution of the issue. We kindly request the closure of the complaint.
  

  We extend our sincere apologies on behalf of the customer for any distress or inconvenience experienced. In our line of business, the most impactful endorsement comes from satisfied customers who share their experiences. Our goal is to maintain their satisfaction and look forward to serving them again in the future.
  

  Should you have any questions or concerns, please feel free to inform us, and we will respond at our earliest convenience.
  
  
  
  Cheers,
  MentorBox **************** Team

   

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting monthly charges of 7$ on credit card from Mentorbox. I did not / do not conduct business with this company. I am seeking termination of recurrent charges and refund of amount of previous charges to credit card.

  Business Response

  Date: 10/16/2023

  To Whom It May ****************** extend our gratitude for taking the time to reach out to us regarding this complaint. Our commitment remains steadfast in tending to our customers' needs and swiftly offering the most optimal resolution feasible to address their concerns. The feedback we receive holds immense value as it guides us in enhancing our services.
  
  Regarding the customer's complaint, regrettably, we are unable to locate any subscriber details using the name and email address provided in the complaint. It is possible that unauthorized transactions were conducted using the customer's card. We have proactively initiated contact with the customer via email, requesting specific information that could facilitate the retrieval of the contested charges or the associated account within our system. Currently, we are awaiting the customer's response to proceed accordingly.
  
  We extend our sincere apologies on behalf of the customer for any distress or inconvenience experienced. As is the case with enterprises of our nature, the most impactful endorsement arises from contented patrons who share their experiences. Our objective revolves around retaining their satisfaction and aspiring to serve them again in the future.
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************