Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started receiving $7 charges on my card. I have no idea what this company is or why theyre illegally charging my card. Please refund all my money immediately.

  Business Response

  Date: 10/16/2023

  To Whom It May ****************** extend our gratitude for taking the time to reach out to us regarding this complaint. Our commitment remains steadfast in tending to our customers' needs and swiftly offering the most optimal resolution feasible to address their concerns. The feedback we receive holds immense value as it guides us in enhancing our services.
  
  Regarding the customer's complaint, regrettably, we are unable to locate any subscriber details using their name and email address provided in the complaint. It is possible that unauthorized transactions were conducted using the customer's card. We have proactively initiated contact with the customer via email, requesting specific information that could facilitate the retrieval of the contested charges or the associated account within our system. Currently, we are awaiting the customer's response to proceed accordingly.
  
  We extend our sincere apologies on behalf of the customer for any distress or inconvenience experienced. As is the case with enterprises of our nature, the most impactful endorsement arises from contented patrons who share their experiences. Our objective revolves around retaining their satisfaction and aspiring to serve them again in the future.
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************
  
  

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2, 2023 my debit card was charged for $59.00. I do not know who or what Mentorbox is. I tried calling the phone number that is provided and it is a non working number. I want my refund back and did not want to go through my bank to do it. This charge is disrupting things that I have going on already.

  Business Response

  Date: 07/03/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a $1.00 charge on my credit card from Mentorbox.com from ***** *******. Never heard of them and never signed up for any kind of subscriptions or stuff from them. I hear they do this to to see if its a legit card then the following month charge a higher amount the next month.

  Business Response

  Date: 06/29/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2 May 3 May 1 They charged my credit card for $1 the $7 twice. I have no idea how they got my card number. This is a scam

  Business Response

  Date: 06/05/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/8/23 MentorBox.com charged $1.00 to my credit card. On 5/11/23, MentorBox.com charged $7.00 to my credit card. I have never purchased, nor authorized anyone else to use my card to purchase, anything from MentorBox.com. I want the charges reversed.I tried to contact MentorBox with the phone number that appeared on the credit charge - ************ on multiple occasions, but it always disconnects. It says to press 1 to speak to a rep, but after doing so says, "We are experiencing technical problems..." and drops. That phone number is also on the *** page.The Contact ** page has the number ************, but calling it results in a message, "The number you have dialed is not valid."I emailed ********************************** today, and have not heard anything yet.

  Business Response

  Date: 06/05/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, 2023, my credit card was charged twice by a company called MentorBox without my authorization, once for $1 and once for $59. On May 17th, I promptly filed two disputes regarding these charges. The first dispute was for the $1 charge, and I received a swift reimbursement. However, the second dispute was for the $59 charge, and unfortunately, it led to the closure of my card due to suspected fraud. Although I received a replacement card, I have noticed that the fraudulent charge still remains on my account balance.

  Business Response

  Date: 05/26/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/13/2023 my Citi credit card was charged $1.00 by Mentorbox.com followed by another $59.00 charge on 05/06/2023. I have never heard of nor engaged with Mentorbox.com in any way. These charges are bogus and appear to be fraudulent. The $1.00 charge looks suspiciously like a test charge to see if the credit card number is valid followed by the $59.00 charge.From reading the responses on here, it seems a majority of people are having the same issue. This company is a fraud and should be investigated to the fullest extent of the law. There have been 5 similar BBB posts about fraudulent charges from this company within the LAST MONTH. I am very certain there are hundreds of others who did not take the time to report to the BBB but rather just called their credit card company and had them chargeback the transaction.This company should not be permitted to continue seeking fraudulent charges from individuals in hopes of them not noticing allowing them to continue charging their credit cards.

  Business Response

  Date: 05/17/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist ** in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help ** retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20070418
  
  I am rejecting this response because: numerous other users have brought up complaints against this company for the very same reason, fraudulent charges. How is it that all of these fraudsters are using the stolen card information on your site?? Furthermore, I have responded to the email and have yet to hear back regarding the refund of the charges.
  
  Sincerely,
  
  **************

  Business Response

  Date: 05/18/2023

  Hi,
  
  Thank you for getting back to ** quickly. 
  
  We have already sent a follow-up email to the customer upon receiving the complaint but due to no luck, we haven't heard any response from them. For ** to locate/retrieve the charge or the account that might be associated with it, we would like to request that they can provide ** with the exact last 4 digits of the card that was charged. Once we are able to locate the charge, that's the time we can process a refund and we will cancel the account associated with it.
  
  Once again, please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. We are humbly asking for their patience and cooperation to resolve this issue.
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20070418
  
  I am rejecting this response because: I have replied to all email communications within 1 hour.
  Last I heard from the company they were going to issue a refund for the $1 & $59 charges to my card. They cancelled the alleged account that used my CC information to register.

  
  Sincerely,
  
  **************

  Business Response

  Date: 05/19/2023

  Hi,
  
  This is a follow-up response in regard to the recent complaint submitted by ************************ 
  
  As per our last correspondence, we were able to locate the charges made to his card and we have already refunded it and canceled the account associated with it. It has been advised that the refund process, depends on the bank, it should return to their account in **** business days. After this time, we highly encourage them to contact their financial institution to verify that the funds have been returned to their account.
  
  We have sent a confirmation email to Mr. ******** confirming that we have addressed the issue and humbly request to close the complaint. 
  
  If you have any questions or, concerns please let ** know and we will get back to you as soon as we can.
  
  
  
  Cheers,
  MentorBox **************** Team
  ****************************** l **********************************

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company submitted an unauthorized payment to my credit card for $1. It left it's website and a number to call: MENTORBOX.COM ************ ** I have never heard of this company and with research online, other people have been scammed with its subscription service with money stolen every month the same way. I had to close my credit card.BEWARE OF THIS COMPANY AND ALWAYS CHECK YOUR PURCHASES.

  Business Response

  Date: 04/20/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/2023 my citi credit card was charged $1.00 by Mentorbox.com followed by another $59.00 charge on 3/25. We have never heard of nor engaged with Mentorbox.com in any way. These charges are fraudulent and have been reported to our credit card company. The $1.00 charge looks suspiciously like a test charge to see if the credit card number is valid followed by the $59.00 charge. I want to make sure that no one else is getting charged for services/products they didn't order from this company and that refunds are made to all who have been scammed.

  Business Response

  Date: 04/17/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/2023, MentorBox.com charged $1.00 to my credit card. On 4/13/2023, MentorBox.com charged $59.00 my credit card. I have never purchased, nor authorized anyone else to use my card to purchase, anything from MentorBox.com. I want the charges reversed.I tried to contact MentorBox with the phone number that appeared on the credit charge - ************ on multiple occasions, but it always disconnects. It says to press 1 to speak to a rep, but after doing so says, "We are experiencing technical problems..." and drops. That phone number is also on the *** page.The Contact Us page has the number ************, but calling it results in a message, "The number you have dialed is not valid."I emailed ********************************** today, and have not heard anything yet.

  Business Response

  Date: 04/14/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19937236
  
  I am rejecting this response because:

  The original PDF that I attached to the complaint (which was supposed to be shared with the MentorBox) showed the last 4 digits of the credit card to be 8774.  They can find a charge made to that credit card for the amounts/dates specified.

  Sincerely,
  ***************************

  Business Response

  Date: 04/17/2023

  Hi,
  
  Thank you for getting back to us quickly. 
  
  We have already sent a follow-up email to the customer upon receiving the complaint but due to no luck, we haven't heard any response from them. But, provided on this complaint, we have manually checked the customer card's last 4 digits and we found the charges that matched the dates mentioned. We have sent a follow-up email to the customer confirming if they recognized the email address/account associated with the said charge. Once we got a confirmation from them that they don't recognize it, we will cancel the account and will process a refund. 
  
  Once again, please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19937236
  
  I am rejecting this response because I still haven't been refunded for the $1 and $59 charges.  I've responded to MentorBox's private email indicating the Gmail address associated with the charges is not mine.  I've never seen it.  I've also asked them, when the charges were made, if the correct name, expiration date, and CVV were supplied.  I don't know how anyone else would have that info to provide.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/21/2023

  To whom it may concern;
  
  This is a follow-up response in connection to the customer's complaint. 
  
  We have already reached out to the customer and found out that the customer's card was used in unauthorized transactions. We have already canceled the account permanently and issued a refund. 
  
  If you have any questions or, concerns please let us know and we will get back to you as soon as we can. Thank you!
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************