Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/23 a charge of $1 was posted to my credit card account followed with a charge of $59. I have never ordered from this company. *** disputed the charge with my credit card company.

  Business Response

  Date: 03/28/2023

  To whom it may concern.
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible. We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ******************************  l  **********************************

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19847590
  
  I am rejecting this response because: I did respond to a Aries ********************* of MentoBox on 3/28/23 and provided the last 4 digits of the card # in which the charge was posted as requested on 3/28/23. 
  
  Sincerely,
  
  *******` *****

  Business Response

  Date: 03/30/2023

  To whom it may concern;
  
  Thanks for getting back to us so quickly.
  
  We have reached out to the customer in regards to the unauthorized charge made to their card. Upon checking, we found out that the customer's card was used to sign up for our services and we are still awaiting the customer's reply if they recognize the email address that was used to sign up. Once we verified with the customer that they don't recognize the said email, we will cancel the account permanently and will process a refund for the charges made.
  
  If there are any questions or, concerns that will help to resolve this complaint please let us know and we will get back to you as soon as we can.
  
  
  
  Sincerely,
  MentorBox Customer Support

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The company was responsive and I felt the customer service excellent.  

  
  Sincerely,
  
  *******` *****

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23 our credit card was charged $1.00 by Mentorbox.com followed by another $59.00 charge on 1/26. We have never heard of or signed up for Mentorbox.com in any way. These charges have been reported to our credit card company. We have since received a late charge on 03/08 for $41. I have emailed them with no response and in my efforts to call them it says technical error when trying to speak to a representative. I want to make sure no one else is scammed by this company!

  Business Response

  Date: 04/13/2023

  To whom it may concern;
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible.  We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ****************************** l **********************************

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25 our credit card was charged $1.00 by Mentorbox.com followed by another $59.00 charge on 1/28. We have never heard of nor engaged with Mentorbox.com in any way. These charges are bogus and have been reported to our credit card company. The $1.00 charge looks suspiciously like a test charge to see if the credit card number is valid followed by the $59.00 charge. Our bank also reports that they denied a bogus charge of $259.00 originating from the country of ******** on 1/25. Could these all be related?We want to make sure that no one else is getting charged for services/products they didn't order from this company and that refunds are made to all who have been scammed.

  Business Response

  Date: 02/22/2023

  To whom it may concern.
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible.  We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ******************************  l  **********************************

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for mentorbox in 2018. I cancelled at the end of the year because I wasnt using it and could no longer access the site. I was charged in 2019. I called and cancelled again and asked for a refund. They refused the refund and assured me i wouldn't be charged again. The exact same thing has happened in 2020, 2021 and now 2022. They again refuse a refund and promise I will not be charged again. EVERY TIME.

  Business Response

  Date: 03/09/2023

  To whom it may concern.
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible.  We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this email. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ******************************  l  **********************************

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never set up an account I am not sure how they got my credit card (other then maybe the app store. I noticed 3 charges on my credit cards. I have tried unsuccessfully to get a refund (free refund in 30 days except their PHONE is permanently non functioning - disconnected tone) and their chat says you either reached them outside of business hours (even though it is mid-day or if you do get someone once you give them your email address, the chat disconnects. This has happened TWICE.I am charged 15$ (1$, 7$, and 7$ collectively) and now I am getting a new debit card so that they cannot charge my acct for next month.

  Business Response

  Date: 03/09/2023

  To whom it may concern.
  
  Thank you for taking the time to communicate with us about this complaint. We have every desire to address our customer's needs and provide the best solution available to resolve their issue as soon as possible.  We highly appreciate their feedback as it will assist us in becoming better at what we do.
  
  In regard to the customer's complaint, unfortunately, we can't find any subscriber information using the customer's name and email address provided in this complaint. It could be the customer's card was used for unauthorized purchases/transactions. We have personally reached out to the customer via email to ask for some information that might help us retrieve the said charges or the account associated with it in our system. We are still awaiting the customer's response so we can proceed. 
  
  Please accept our sincerest apology on the customer's behalf for any trouble or inconvenience it may cause them. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain them as satisfied customers and will hope to serve them again in the future. 
  
  Thank you.
  
  
  
  Sincerely,
  MentorBox Customer Support
  ******************************  l  **********************************

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription in 2020. They charged me in 2022. I want my money back and this never to happen again.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/13) */
  To whom it may concern,
  
  We investigated this complaint and found that the customer did request to cancel their subscription in 2020.
  
  We have refunded the customer $59.99 for the charge in 2022 and in 2021 each.
  
  We sincerely apologize for any inconvenience this may have caused, and we thank you for bringing this to our attention.
  
  Please let us know if this outcome is satisfactory. Have a wonderful day!