Complaints

This profile includes complaints for Raley's Supermarkets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Raley's Supermarkets

  500 W Capitol Ave West Sacramento, CA 95605-2624

• 

  Raley's Supermarkets

  367 W Main St Woodland, CA 95695-3600

• 

  Raley's Supermarkets

  1915 Douglas Blvd Ste 100 Roseville, CA 95661-3833

• 

  Raley's Supermarkets

  13384 Lincoln Way Auburn, CA 95603-3239

• 

  Raley's Supermarkets

  725 S Main St Red Bluff, CA 96080-4338

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an online order 04/28/2025 to be picked up the same day. It was approx $122. They took $206.48 from my account. The amount withheld over and above the actual purchase is ridiculous. I forgot to get yogurt, so I clicked the modify order button and added the yogurt. There wasn't a pop up or note that the original order would be cancelled and there would be an additional charge to my account if I added the 2 yogurts. After adding the yogurts, they didn't credit the original amount charged. They charged another $214.51 to my account. So that's a total of $420 being held on my account for approx. $125.00 of groceries. I called customer service and spoke to a very rude uncompassionate woman that told me that's their policy. If I'm buying any of the Monday $5 specials, they charge more on the hold amount. REALLY??? She said normally the amount they hold is 15% above the cost of the groceries. I told her I did not see anything showing that it would be cancelled and charged again. She said it was in the fine print. I told her it should be where you can see it if making that decision. She said that's the way it is and would take 3-5 business days for a refund. How can you charge me for something I am not getting without an immediate credit??? She kept talking over me. No compassion. No apology. Just the attitude that she didn't care and that's the way it was. After speaking with her, I started crying. I asked to speak to her supervisor. She said they will tell me the same thing. I asked for a call back anyway. It's after business hours and I haven't received a call. I am on a fixed income. I don't have the money for this. I have been shopping with Raleys for 50 years. I am so disappointed. This should be illegal!!!

  Business Response

  Date: 05/01/2025

  Hi *****. We are so sorry for the confusion on how our ecart online ordering works.Orders paid online will incur a pre-authorization HOLD of 15% above the total estimated total at checkout due to weighted items, potential substitutions, and available offers. Once your in-store shopper fulfills the order, the final total will be charged to the card and the card issuer will remove the pre-authorization charge within 3-5 business days.The only charge that will be fully processed onto your account is the final total that is on the physical receipt that arrived with your groceries.

  
  We are also including a link that will take you to the *********** that goes over the ins and outs of using ecart. 

  **************************************************

  Customer Answer

  Date: 05/02/2025

  I am rejecting this response because I wasnt confused about the e-cart process. There was a hold on my account for both amounts. It did finally release the original amount after the order was finalized. So I had to wait all day to access money in my account. This is not a good business practice. I understand the 15% for weight differences and other variables, however, the 15% taken is before the sale prices and discounts. Also not a good business practice. 

  Telling me to do research to place a grocery order is ridiculous. It should be very clear when you amend an order that it charges your account again. Maybe a pop up or change your process so you dont put people in a bind!!!

  There was no apology for your hateful customer service **** a half hearted apology that I was confused. I expected more from a family owned company I have done business with for over 40 years. 
  I spoke to a wonderful supervisor ******** after I filed this complaint. She actually put my mind at ease and had a sincere apology! 
  You should be proud that you have an employee like her that actually shows empathy and understanding instead of a robotic response sent to me!!!
  

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business doing business as **'s charged me for a hotel room for 2 nights 10/29/2024-$626.20 but chased me away as they needed a credit card but charged me

  Business Response

  Date: 03/13/2025

  **** is a grocery store. There is no hotel on the premises.

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd complaint against ******* for a DIFFERENT Quarter of Points earned than the 1st complaint filed Feb 3, 2025. After review of my Dec 2024 & Jan/Feb 2025 receipts, the same fraudulent, reversal of points on my account occurred. This also occurred for Quarter ending Dec. 15, 2024. I received $5 credit for Q ending 12/15; however, I have points on 12/20/2024 I had a balance of 671 which meant the point balance couldn't have been accurate on 12/15 with such a large balance. My points accumulated to 1044 as of 1/20/25 and then reversed back down again. 1/26/25=597pts; 2/6/25=741 through 2/10=809. This continues to occur with a loss of significant store credit for monies spent. Please audit, correct the points for the past 3 Quarters, credit and compensate.

  Business Response

  Date: 02/22/2025

  Hello,

  My name is ******* and I work at the ******* service center. I am happy to explain the way that our Quarterly Something Extra point system works. I have reviewed the customer's account and I understand that it is somewhat confusing prior to learning how it works. 

  Non- promotional points are earned at a rate of one point per dollar spent. Customer current points are displayed on receipts and online accounts when logged in. Something Extra Dollar offers are earned over four periods each year. Paper/Mail offers need more time than digital offers to set up and print and mail. Something Extra Dollars are distributed at amounts $5 and up at whole dollar increments with each 100 points equating to a $1 of Something Extra Dollars. Unused points or if you have under 500 points total earned by the cutoff date for that earning period your points remain in your account. Due to the printing process the transfer of these points are roughly a month after the earning period. This year January 23rd was the date all the paper mailer offers were mailed and all online offers became available. The Something Extra Programs Leaves these points in the customer's account until the date the offers become available. Last years earning period of September 7th- Dec 16th points remained in accounts until the date of Jan 23rd at which time points earned in increments of 100 with a minimum of 500 points prior to Dec 17th are then cashed in. 

  This customer earned purchases earning 22 and 60 points on the 17th as well as 6 and 7 points on the 20th. These 95 points were earned after the cutoff date for the offers released on Jan 23rd. The customer reports on 12/20/2024 they had 671 points. If we subtract the points earned the 17th the point total would be 589. On the close of the 16th the customer had over 500 points but not over 600 points. Between 12/20/24 and 1/20/25 the customer earned an additional 455 points bringing her point total to 1044. On 1/23/25 the Something Extra Dollar Point exchange happened and 500 points were removed from the account in exchange for a $5 Something Extra voucher. At this point 544 points remained in the account. The next purchase was on the 26th of January earning the customer 53 points for a total 597 points. After Jan 26th and up to the next receipt on 2/6/25 the purchases were ****** and 13 which brought her point total to 741. 68 points were earned up until the 10th and her total was 809 points. 

  A current audit of her account totals 965 points. These points as well as all other points earned between now and march 15th will be cashed in on April 17th to allow for time for the printing and mailing of the paper offers. The remaining points from the cashout and all other points earned between March 15th and April 17th will remain in the account when the cash out of points earned prior to March 15th happens on April 17th.

  I hope this helps explain our system. Feel free to call our service center at ************** with any questions or concerns. We are here from 8am-8pm 7 days a week.

  -Regards 

  *******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made purchases at ************ under my Rewards Profile (Awards Program). In July, 2024 I purchased amounts totaling 1630 points as of 7/13/24 (prior to the Quarter Close and credit issuing). On 7/21/24 my balance was reversed down to 864, 7/22 for an unknown reason with a loss of almost 800 points or $8. Points were added to the 864 on 7/22 & 7/28 but after multiple calls in August to the Cust ******** per the store's advice, I was told they couldn't find a reason and did nothing to compensate the issue. I'm unsure if this has occurred previously, but skeptical of the practice. No returns were made during this time. I am requesting a store credit for rewards reversed without cause. Receipts attached.

  Business Response

  Date: 02/17/2025

  Hi ******, 

  Unfortunately we are unable to see what happend with yoru points back in July as that is too far back. However, we have added an $8.00 credit to your Something Extra account. This credit will automatically apply to your next purchase at checkout. We are so sorry for the inconvenience.
  

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Raleys in **************** on Saturday night around 5 pm and I have a broken back and I was on vacation with my children, I was using the driving grocery cart and we went to the self check out. I had 14 items and my children had 9 items they were helping me because I could not get the app to work to do the coupons, some other cashier toe me to go outside to get a connection to get the app to work. My son told me that he got the coupons on his phone to use them that way. So as we proceed to check out, mind you we already started my check out and they were helping me she so RUDELY came to me and stopped me from checking out. She said that I was taking to long and stopping up her line. I told her that I had a broken back and needed help with my kids and they had their own groceries to get after I was done . Her name was ******** and she refused to listen - embarrassed me in front of everyone including my kids stopped my register with her badge and proceeded to talk to me and my children with the utmost disrespect. She made us go to the other LONG lines to start over when I had a ride outside waiting for me and I did tell her that. She did not care - I asked for a manager and she said that she was the manager. After that I went to the self check out to talk to a manager and the other lady said that she was not the manger and then defended her saying that she told us that she was the cashier - NO she did not and how would she know she wasnt even there, these women harassed me and my children and should be fired. I am filing harassment charges with the ***** police.

  Business Response

  Date: 02/07/2025

  Hi ********,

   

  We are so sorry to hear of your experience at our **************** store. This is not our standard of service and will have this addressed by the Store Director immediately. 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2024 at 2:06 pm, I bought baked goods from the deli. Open packaging of an angel ***** The cake burned my tongue and mouth as I ate it .... The gingerbread donut made my lips break out in clear itchy bumps... Today my lips still have these sore itchy bumps from that gingerbread donut. I threw both products away immediately after I had a negative reaction.

  Business Response

  Date: 01/10/2025

  Hi *****!

   

  We are so sorry this happened to you! Please give us a call here at ************ and we will file a risk connect case for you. 

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Raleys sold me gooey meat that raw from the deli and delivered to my home and charged me for it. Remind you I paid more having it delivered through door dash. This should be illegal are raleys trying to kill my elderly auntie with this meat

  Business Response

  Date: 01/09/2025

  Hi Bianca,

   

  We are so sorry to hear this! We always want to offer the best fresh products are are so sorry this was not your experience. Please give us a call here at ************ and we will be happy to issue a refund for the meat sent to you in your ecart order. 

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken in dictation by BBB Rep SS 07/22/2024 I stopped at the store to buy $1,000 worth of gift cards. The cashier mentioned they could only do $500 at a time. I did one transaction on ***** Fargo and one on Discover. I received the gift card that I paid for with my Discover card. For the transaction where I purchased the gift card with the ***** Fargo card the transaction was denied and I did not receive the gift card. I would like a $500 refund for the gift card I did not receive from the cashier, as she said they transaction was denied charged to my ***** Fargo.

  Business Response

  Date: 07/24/2024

  Hello ******, 

  We sincerely apologize for your experience at our store. Please, at your earliest convenience, give us a call at ************** so we can look into this further. 

  Customer Answer

  Date: 07/26/2024

  I am rejecting this response because: Hi this did not work waste of time calling  on going without 

  Any process 

  Thank you  but this is what I have already been doing 

  
  

• Initial Complaint

  Date:07/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Belair, which became ********************** in the late 80s, in *********, and now in the last 20 years shopping at the ***************** in ******. I have used the samerewards number all these years, and it appears Raleys, has failed to update their electronic system. I put my number in as always, and for the first time, it stated invalid. I asked for help and put it again and it again stated invalid, the customer service rep said, they have had issues. I tried one more time & it worked. Then, I scanned the watermelon, and I was charged the regular price not 2 for $5.00 like the sign showed. I bought a cooked turkey for $18.99, the price has gone up, the turkey breast has gotten smaller, and when I went to eat the turkey it was dry, and overcooked. The icing on the cake was getting gas, after buying groceries. Again, I put in my rewards number and again it would not accept it! I paid full price for gas costing $60.00 on high test, and asked for a receipt and didn't get one.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint 2x and still haven't heard back. Yesterday was the latest one. Please call me as my email is hard for me to look up as I don't have access to internet all the time. This regards whiteriver Bashas. I'm still waiting on a reply from u all. I also think u need to look at all reasons on why people are banned from bashas as this is a on going problem with local members of our tribe getting banned for no good reason as management and employees who decide to banned people for anything to accusing them of any such thing and banning them . That is why the ******* inthe next town is getting more of the businesses instead of your store. This is the only grocery store on our reservation but people go to *******. And ur staff could be more friendly and learn how to bag groceries. I would like a reply asap. Again a phone call how to reach me. There is more I would love to write about ur employees but I will wait for u all to contact me