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Business Profile

Grocery Store

Raley's Supermarkets

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Raley's Supermarkets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raley's Supermarkets has 115 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had a ******* canned chicken breast.When opening the can the smell of p*** recreated the whole kitchen and living room.Needless to say I through it away.And tonight I opened a can of *****"s brand tuna.Once I started to eat the tuna Was so foul and tasted like p*** I had to throw it away.Both products were date to expire in ****. I made me a peanut butter sandwich.Don't where these were processed, but I suggest you Check you canned food distributors, before someone Gets really sick or does .Sincerely Yours ******************

    • Initial Complaint

      Date:06/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shopped At Raleys in ******** , ** on June 28, 2023. While there, I was pleasantly surprised to see a great special on Coffemate *******. The sign underneath the product stated a special price for patrons with a rewards card, with a limit of 4. I placed 4 in my cart, finished my shopping, and was curious my total was higher than expected. When I checked my receipt, I never received the special price, even tho I entered my rewards number at checkout. I called Ralyes, and was informed that to get the special price, I needed to go ON LINE, and register to get the special. I was informed quite firmly, that that policy was printed near the product, and if I wanted to go thru the Raleys weekly ad, I could sign up that way, before I entered the store, or go online during ,u shopping! If there was signage regarding this new process, I never saw it, and if it was that insignificant, I'm sure others were being duped to purchase the "special" and then. being charged at a higher price.

    • Initial Complaint

      Date:04/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Explanation included in the attach pdf. Raleys has not attempted to contact me or leave any messages in regards to my experience. I received false information and Raleys attempted to hold my money that I inserted into a self checkout machine ($80) and charged my purchase in full on my card.

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple of shopping dates in the month of *********** I purchased a good amount of Chicken on different dates. Around 3/21, I noticed all of my Chicken was bad with a horrible smell and texture. I immediately took some to my local ******* (they gave me a small refund for prices of items) I was told to call and speak with a manager to see what we can do for the inconvenience. Me and my family could've gotten Ill and don't know if the Chicken we previously consumed was bad. I called on 3/24/2023, to speak with meat **** manager (*****) which whom wasn't available, so I was placed on hold for the store manger (*****). I stayed on hold for five minutes and the line picked up and disconnected. I called back three times and the same thing happened. I'm hoping to hear back soon.

    Raley's Supermarkets is NOT a BBB Accredited Business.

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