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Business Profile

Mortgage Lenders

PENNYMAC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for PENNYMAC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PENNYMAC has 17 locations, listed below.

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    Customer Review Ratings

    3.63

    Average of 663 Customer Reviews

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    Review Details

    • Stacie A

      Date: 07/03/2025

      WORST COMPANY EVER!! raised my morgage payment every year didn't let me know confronted them they said they did email me and sent a letter never got any of them. I was late on my payment asked them for help they wouldn't help me threaten to foreclose on my house. And charge me $200 late fee which was never enclosed to me. And their customer service is worthless.

    • Deborah C

      Date: 07/02/2025

      Wonderful process. Made the home buying experience stress free. Great communication.

    • Radamed V

      Date: 06/30/2025

      PennyMac is robbing us! They raised our monthly mortgage payment with a fictitious insurance. They state we have to pay their mandatory hazardous insurance. This insurance they are charging us has no coverage to me or my property or my mortgage. It has costs us $3500 a year extra for the 3rd year in the row now, as of today. Also they doubled my property taxes, when my house was just assessed for lower taxes due to my disability and according to them my property taxes went up. In three years my mortgage payment went up $630 due to their bogus insurance and discrepancy for my property taxes. Seeking legal services now. Please don’t use PennyMac! They take advantage of you. I have a friend that has PennyMac and that is a veteran but there ARE NO discrepancies or fake insurance being charged for his mortgage payments and we live in the same state and county, which is Pennsylvania!

    • Binalfew M

      Date: 06/27/2025

      They failed to make my home insurance premium payment resulting in my home not covered for 1 year. I realised my house wasn't covered when I called my home insurance company . They said my mortgage company didn't make the payment and they had to cancel it. They pocketed my money and didn't make the payment . What a scam. Taking them to court.

    • Donald R

      Date: 06/25/2025

      Needed quick close and PENNYMAC exceeded expectations at all levels

    • Ruth C

      Date: 06/24/2025

      Fantastic service from beginning to end. My loan officer was professional, kind, and took time to explain the process to me. I highly recommend Penny Mac!

    • Ronnie S

      Date: 06/23/2025

      Very friendly and professional staff. There were some unique issues with ag exemption and separate properties this made the entire process long and drawn out not entirely their fault.

    • Karoline D

      Date: 06/22/2025

      Great company and employees to work with. I would recommend them to everyone. 10 stars!

    • DAVID S

      Date: 06/19/2025

      Worst experience ever with a lender. Went with them since our other property mortgage was with them but I definitely regret going with them. Never received an accurate loan estimate, had to constantly ask for one and when I received it, it was wrong every time. It made no sense since that’s your job, be accurate with numbers. Then when submitting my VA loan exemption they first denied it because somehow they added someone else’s VA exemption to my profile, so I had to send them one again, and then a month after they had already approved the VA exemption and told me I was good they message saying they fucked up yet again and now I would have to come out of pocket about $50K, so I had to scramble to figure out how to do that. Then I would receive paperwork fluctuating to a point where I had to ask why now CC out of pocket were up to almost 70K with days left till closing. It was incredibly frustrating especially since that’s your job and with so much “experience” supposedly. If I could have at that point I would have switched lenders but I was too close to closing already. And then after all their mistakes and mess ups, they didn’t just credit their lender fees since it was all their mess. I would never recommend Pennymac as a lender after this experience. Completely unacceptable.

    • Joseph H

      Date: 06/18/2025

      Don't use the mobile app when you file a claim it's difficult when you're trying to Mobile deposit a check it's more difficult this is a shit service they call you constantly about your equity you basically have to yell at them to stop calling you about your home equity loan if you want to choose a loan in your automated service will take you about at least 10 minutes to get through just by calling in and the and let's not even talk about their messaging service they can't help this is a bad company and I'm moving companies

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