Reviews
This profile includes reviews for Paysafe:Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromJames B
Date: 07/06/2025
1 starJames B
Date: 07/06/2025
I got a credit card machine from them and I accepted 2 cards and never received any money from them. They did take $25 rent from my Bank Account for the Machine and when I called them about the 2 CC payments they told me my account was on hold because I had not been approved yet and that could take 3 to 5 days and then if I was approved I would get paid in 4 to 5 days but if not approved they would not release the funds. I have sent 5 different emails to customer Service and not a single reply. I contacted the Rep that sold me Service and she said she contacted Customer Service but they did not respond to her and she had done all she could do. I read the reviews on Trust Pilot after I had made the serious mistake and was I shocked, they dont pay anyone. A 14% rating. I have never seen a Co with such a Low rating
Paysafe:Group
Date: 07/08/2025
Thank
you for the opportunity to address your concerns. The first batch is on hold
for business verification.
Please
send the requested documents to clear the hold. Funds can be considered for
release once verification
is
complete. Please feel free to contact our Customer Service team for assistance
with the applied fee.Thank you.
Review fromRenee B
Date: 07/03/2025
1 starTerrible Experience – Paysafe Withheld My Money and Charged Excessive Fees
I had an extremely disappointing experience with Paysafe merchant services. This was my first time hosting an event and using a credit card processor, and unfortunately, it turned into a nightmare.
I originally signed up with National BankCard, but they routed my payments through Paysafe—something I was not clearly informed of up front. After my event, I processed around $2,300 in transactions. Paysafe then withheld my funds for weeks, despite me submitting all documents and information they requested, promptly and in full.
After weeks of back-and-forth and delays, Paysafe finally released a portion of the money—but had taken $650 in fees or deductions, which was never clearly explained or justified. This was not only unprofessional but felt like a scam. It made a stressful situation worse and ruined the momentum of my small business launch.
I would never recommend Paysafe to anyone looking to process payments. If you’re signing up through another company like National BankCard, make sure they’re not using Paysafe in the background. The experience was chaotic, confusing, and costly.
Stay far away.Review fromAbdol E
Date: 07/01/2025
1 starI am a small mom & pop business and I had an unfortunate time dealing with Paysafe. I can tell you they are bunch of idiots that don't give a shit after they sell you the contract. They lied to me about my deposit that should be the next day and i find out it takes 48 hours to get your money, in a small business we don't have the luxury of waiting 48 hours. Now I can not get my account rep to answer his phone and emails and his name is Michael “Landon” Phillips.
All I can say is DO NOT DEAL WITH PAYSAFE, it is not SAFE.Review fromAnthony B
Date: 06/18/2025
1 starAnthony B
Date: 06/18/2025
As a small business owner, I signed up for Paysafe’s merchant processing services based on promises made by their representative, including fast funding, transparency, and reliable support. Unfortunately, none of these promises were honored.
After processing legitimate customer transactions, Paysafe abruptly froze my account and withheld my funds without providing any valid explanation. I submitted every requested document and fully cooperated with their so-called compliance process, yet the funds remain unjustly held. Communication has been vague, evasive, and completely unhelpful.
Paysafe’s behavior is not only unprofessional but also predatory, targeting small businesses that depend on access to their revenue to stay operational. Their sales tactics were clearly misleading, and once they secured my business, their actions shifted to obstruction, delay, and financial control.
I have already filed formal complaints with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the Arizona Attorney General's Office. If the matter is not resolved promptly, I will pursue legal action.Paysafe:Group
Date: 06/23/2025
We
appreciate the chance to address your concerns. According to our records, a
member of our Customer Service Team
has
reached out to you directly, and the issues mentioned in your complaint have
been resolved to your satisfaction.
Thank
you.Review fromAlexandrea N
Date: 05/21/2025
1 starAlexandrea N
Date: 05/21/2025
Their equipment wouldn't connect to my network and while in the process of figuring it out they are charging me. contract or no. bad business. Then put you through the rigamarole to cancel took a 2 hr conversation. will end up costing me for than 400$. DO NOT DO BUSINESS WITH THESE PEOPLE.Paysafe:Group
Date: 05/28/2025
We were able to locate your account with the contact
information included in this review. We are
sorry to hear of your experience. In
review of your signed merchant processing agreement our records show all fees charged
are valid. Your signed closure form was received, and your account was closed
May 23, 2025. If you have loaner equipment that need to be return, please
contact our office for further assistance at 800-327-0093.
Thank youReview fromJessie F
Date: 05/08/2025
1 starJessie F
Date: 05/08/2025
SCAM SCAM SCAM! Leaving ANOTHER review on more social media apps because They are astonishing! They blocked my account? And said it’s under review from a “third party” BULLSHIT! THEY OWE ME MONEY so blocked my account so they don’t need to pay!!!!! Wish I could give a ZERO start! They are ridiculous! I called the “call centre” and it’s obviously an outbound scam centre! They have absolutely no useful information and stall you so that you’ll give up and not get your refund or own money back! It’s disgusting! Look how many people they’ve scammed out of money! And they won’t reply on here or via email because they know they’ve stolen money & can’t reply! Just give me & everyone else you owe their refunds!!!!Paysafe:Group
Date: 05/09/2025
Thank you for your review. Our records indicate our PSC team responded to your complaint email on
or around May 8,2025. It was advised
your complaint is being investigated. Upon completion you will be contacted
directly to inform you of the outcome of their investigation.Review frommatt m
Date: 04/30/2025
1 starmatt m
Date: 04/30/2025
Paysafe's customer service is total ***t. They did a risk review of my site and have been holding my money for two plus weeks while they "verify" my business.. after submitting everything apparently Tayesha the risk person is never at work and when you ask her a question she is very rude when she does reply.. So now my money is being held up waiting for Tayesha to review the paperwork i sent in almost 7 days ago. I called two days in a row and spoke to other people who said I would get a call back and NOTHING. Small business cannot just sit and wait for your random reviews for your employees to take their sweet time in responding. Meanwhile i don't know if I should ship my orders or not considering i probably wont get they money for them anyway. Also during all this they are not making deposits but still taking money out my account for transaction fees and its now negative. THANK you so much for screwing the little guy.Paysafe:Group
Date: 05/12/2025
Thank you for your submission. We were unable to locate an account with the name and email address included in your complaint. We would like to have this matter further reviewed. Please provide your contact information associated with your account. We look forward to hearing from you.Review fromKeith O
Date: 04/11/2025
1 starKeith O
Date: 04/11/2025
I am LIVID. I just signed up with Nation Bankcard and apparently they passed me off to this Paysafe company. I signed up like 3 days ago. I am K**** ******* of O'Steen Lawn Service from Waynesville Ga.
I received several emails stating my application was approved. I went online and got access to invoicing with Simpleswipe and sent 2 invoices. 1 for $356 to Hotel Simone at Saint Simons Island Ga, for palm tree trimming, Virginia Hall is the manager. I sent one other invoice to another customer of mine named Walter Haynes for $66.25. They both payed. Today I spoke to a Paysafe risk dept associate because after 48 hours they still had not deposited my money in my bank. I was told they could not verify my business and were closing my account and hold my money for $180 days. How can you approve an application without first verifying the business? How can you verify the business when you didnt even ask me for any supporting documentation which I would gladly provide? They also had a box checked in the email they sent me stating my transactions were inconsistent with what was expected. But those two charges were well within the parameters I gave on the application. Anyway, I logged back into the site because I saw where you can refund customers so I did that so they can pay me in another way. Ive been using Paypal invoicing for years with no issues ever. Your risk department got this WAY wrong. Ive been in business since 2018 and I have a credit score over 775.Paysafe:Group
Date: 04/16/2025
Thank you for the opportunity to address your concerns. During the first batch review, some inconsistencies were identified. This account was approved for 100% swiped/CHIP entry transactions, which did not occur. Further review revealed additional inconsistencies between the application and the business findings, leading to the decision to close the account. As a courtesy, the funds held against the account have been released and should be deposited within 48-72 hours.
Thank you.Review fromMiriam H
Date: 04/08/2025
1 starPaySafe, more like PaySCAM! This company is TERRIBLE! Stay away! If I could give them zero stars, I would! I was charged $495 for early termination fee after being ripped off by the company for almost 3 years! They never disclosed to me that they had this early termination fee in their contract. It’s just another way, on top of the many, that they take advantage of their customers. As a small business, I don’t make a lot of money, but I signed up for PaySafe because it was meant to save me money, & for a business like mine, $495 is a lot of money to be unnecessarily charged. I’ve tried multiple times asking them to refund the exorbitant fee, as well as tried getting my Credit Union to get it refunded, but they refuse to return my money.
Transactions were costing me more than 4 times what other credit processor companies would normally charge for the transactions, & that’s just for the monthly transactions & not including the additional charges, I was being seriously ripped off. On top of that, they were charging me a yearly fee, which many of their competitors weren’t charging. In one particular month, when I was out on maternity leave & didn’t make any money or had any transactions, they still charged me $177.66 that month.
Unlike their competitors that offer cheaper card readers, PaySafe was extremely expensive to purchase a card reader device, so I never ended up purchasing one, & it was very inconvenient & time consuming to have to key in all the card details every time.
So after being ripped off for almost 3 years, I decided to switch credit card processors & go with a better company, & I’ve been so much happier since I changed.
It's one thing that they ripped me off while being a PaySafe customer, but I’m finding it very difficult to accept the fact that they unnecessarily charged me $495. If PaySafe refunds me & returns my $495, I will delete this review.Review fromTorri A
Date: 04/04/2025
1 starTorri A
Date: 04/04/2025
I wish I could give this company zero stars. I had an issue last October where I signed up with them to use credit processing for my business. I did a test payment, and they closed my account. They stole $1400, claiming they would hold my money for 180 days. When they ran the payment, it was earned under my business name and not Paysafe, who has the money. They are scammers. After going back and forth and providing proof it was my credit card and that there was no fraud, they still did not give me my money back. I am thinking of filing a class-action lawsuit against them. This company needs to be put out of business and stop stealing its customers' money.Paysafe:Group
Date: 04/08/2025
Thank you for your submission. We would like to further review this matter, but we were unable to locate an account with the name and email address combination included with your review. Please provide your contact information associated with your account. We look forward to hearing from you.
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