Reviews
This profile includes reviews for Paysafe:Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNick H
Date: 03/25/2025
1 starI own a small business and was calling to get some rough pricing and was transferred to the Account Executive Manny. Right off the bat Manny was extremely salesy and pushy. He kept asking me to send him our most recent statement. I told him at least 3 times I only wanted some pricing and was not going to send in the most recent statement as I was comparing several companies. The final time I told him this, he replied: "Alright fine, if you don't want to save a bunch of money, go ahead and look elsewhere."
Wow, seriously? Paysafe has an @$$hole like this guy trying to sell their products?? Because of Manny, we will never be considering Paysafe and if it comes up, it will not be recommended to anyone. Do better Paysafe.
BTW, my next call was to Bluefin, and their sales guy was awesome to work with. We are seriously considering switching to them.Review fromJon L
Date: 03/21/2025
1 starJon L
Date: 03/21/2025
No star if possible. Do not use this company! I told them my company does about 100k monthly charge on credit cards from customer. They said we can handle that. After 2 month of having the account they email me that they will cancel my merchant account due to high volume and security risk. I ask them why security risk they just said not sure just security risk. They also are holding my money of $19341 dollar for 180 days as they investigate security risk. WTF While they already take out their percentage charge on my account. How the hell you hold on to 19k of someone money for 180 days. Their risk control team already call the credit card company and the client to ask if it is fraud and they got their answer that it is not. But they still won’t release the fund. Please stay far away from this BS company!!!!!!
Paysafe:Group
Date: 03/26/2025
We were able to locate your account by your name and email
address. In review of your signed merchant processing agreement your processing
parameters were set at: average ticket $100.00, maximum high-end ticket
$10,000.00, monthly bank card volume $50,000.00, and monthly Amex volume
$100.00.
Our risk team sent you an email that explained as your
merchant service provider, one of our primary responsibilities is protecting
Paysafe and its merchants. We employ a team of specialists, our merchant risk
monitoring team, dedicated to this activity.
Due to activity on the related merchant processing account,
it has been determined that we are unable to support future processing, and the
account will be closed on 03/13/2025.
The reason for the closure is:
The nature of your business poses a Security Risk
Funds may be held in a reserve account for up to 180 days,
as noted in the terms and conditions of your Merchant Processing Agreement. Any
chargebacks and / or fees may be deducted from this reserve balance.Thank you
Review fromTrey B
Date: 03/19/2025
1 starTrey B
Date: 03/19/2025
How are they A+ rated? BBB, do better!
I tried using their system to purchase something using a cvs gift card. I followed all instructions but the website said my gift card was invalid and I must use one purchased in a store not online. My card was, and I provided evidence backing that up. I’ve emailed and called countless times. When calling I am told that they are not able to and cannot transfer me to a supervisor and they will out in a request for the supervisor to call me. I randomly get an email requesting information and immediately respond with EVERYTHING requested. (I have all emails to back this up if the BBB would like proof). Then PaysafeCard tells me I didn’t provide them information. They refuse to respond to emails. It is truly amazing how bad their customer service is. This seems to be a common issue, and it is mind blowing.Paysafe:Group
Date: 03/21/2025
Our PSC team records indicate the issue mentioned in your review has been addressed
with a final response letter.Thank you
Review fromMatthew M
Date: 01/24/2025
1 starMatthew M
Date: 01/24/2025
Paysafe doesn't care about their customers or their small businesses.
Quite possibly the worst company I have ever dealt with as a small business owner. We used Paysafe as a payment processor for our small business through Virtuagym. Paysafe feels perfectly morally justified stealing from small business owners through the use of PCI non compliance fees on accounts that are inactive. When they opted to bill us over the course of 4 months, we had not used their service as a payment processor in over a year. While the folks working for Paysafe in the customer service department are perfectly friendly people, the company itself truly embodies dishonesty and corporate greed through their sneaky money grab policies. They would rather hang onto a couple hundred dollars and pull food from the tables of merchants that have supported them than resolve a dispute amicably. We are now forced to go through our bank to attempt to recover these stolen fees by opening a fraud file and advise every business owner in our network and online to stay far away from this company. Choose a different payment processor, as Paysafe doesn't care about you or your business.
I'm sure this review will be met with a performative response by someone from Paysafe while avoiding any actual resolution.Paysafe:Group
Date: 01/28/2025
Thank you for your submission. For further review of this matter please provide your contact information associated with your account. We look forward to hearing from you.Review fromJeremey M
Date: 11/27/2024
1 starJeremey M
Date: 11/27/2024
Worst Company to deal with. Worst customer service, not wiling to help. DO NOT USE this company, use any other company to handle transactions. This company will figure out a way to cost you money.Paysafe:Group
Date: 12/03/2024
We are sorry to hear of your dissatisfaction. To better address your concerns please provide
more specific details about your experience for further review. We look forward to hearing from you.
Thank youReview fromJames D
Date: 10/09/2024
1 starJames D
Date: 10/09/2024
Dear Better Business Bureau,
I am writing to file a formal complaint against Paysafe, a company that has a concerning history of consumer complaints. I have personally experienced several of the issues that have been reported by others, and I believe it is important to bring these practices to light.
Paysafe has a pattern of charging customers fees, even when the account is inactive or has never been used. This practice is deceptive and unfair, as it leads to unexpected and unnecessary financial burdens. Additionally, the company's aggressive collection tactics, including sending accounts to collections without proper notice or resolution, have caused significant stress and damage to my credit.
Furthermore, Paysafe has used various business names and sent emails from unknown or generic email addresses, which often result in the emails being mistakenly marked as spam and deleted. This makes it difficult for consumers to stay informed about their accounts and address any issues that may arise.
I have also encountered instances where Paysafe employees have provided incorrect or misleading information, which has led to financial losses and further frustration. This lack of accuracy and professionalism is unacceptable and contributes to the overall negative experience with the company.
I urge the Better Business Bureau to investigate Paysafe's practices and take appropriate action to protect consumers from these unfair and harmful business practices. I believe that holding Paysafe accountable will help prevent future instances of consumer exploitation.
Thank you for your attention to this matter.
Sincerely, Your Consumers!Paysafe:Group
Date: 10/28/2024
Thank you for your submission. Unfortunately, we were unable to locate a matching record for you based on the name and email address combination submitted with your review. Please provide any additional documentation or information that you believe would assist us in locating your file for further review of this matter. We look forward to hearing from you.
Thank you,
PaysafeReview fromJoe C
Date: 10/02/2024
1 starJoe C
Date: 10/02/2024
Absolutely HORRIBLE COMPANY - They Lie, they NEVER answer the phone, EXTREMLY UNPROFESSIONAL, They hold up deposits with zero warning and no legitimate reason, Every time you call them they never remember ever remember any conversations. Doing any business with this company was the absolute worst business decision I have ever made.Paysafe:Group
Date: 10/04/2024
We are sorry to hear of your dissatisfaction. We would like
to gather more specific details that relates to your experience with us. Please
include your contact information on file to allow us to review your account. We
look forward to hearing from you.
Thank youReview fromgreg p
Date: 09/23/2024
1 stargreg p
Date: 09/23/2024
Fees are horrible for the service they provide. So I stop using them and they claim I owe the $744.67. I do not understand how this is right or fair.
**** PPaysafe:Group
Date: 09/24/2024
Thank you for
your review. Unfortunately, we couldn’t find a matching record based on the
information provided.
If you need
further assistance or an explanation of the fees owed, please contact our
Customer Service team.
Thank you,
PaysafeReview fromRonald M
Date: 09/12/2024
1 starRonald M
Date: 09/12/2024
This should be a Zero star rating. I am a new business, went though Leaders Mechant Services to get set up with an account to accept Credit cards with Swipe Simple/Paysafe. Made my first transaction with a customer, Paysafe Risk Management withheld my funds. After several emails and calls, I gave all information that was requested. My information went to review. After a couple days, I received an email saying that I was a risk and they closed my account. 2 days after receiving this email, I am informed they are charging me $350 for early termination. This is by no means fair. I still have not received my money from my client. When calling to question this, I get no answer and they will not return any of my phone calls. This the most shady company to deal with. I wouldn't recommend them to my worst enemy. BEWARE!!!!Paysafe:Group
Date: 09/16/2024
We appreciate
the chance to address your concerns. The merchant account was
closed due to cause. An Early Termination Fee is assessed as stipulated in the
Agreement Terms and Conditions signed prior to approval. The funds that were
held during this review are now scheduled for release to the business bank
account
associated with the merchant account.
Thank you.Review fromEmily B
Date: 09/05/2024
1 starEmily B
Date: 09/05/2024
I have never written and bad review and I don't want to write this one but I have reached the end of my rope. After trying to cancel my account for MONTHS I am still being charged $233.85/monoth in FEES. I haven't used their services even ONCE. The first several weeksI relied to cancel the phone number for customer service would randomly hang up or leave me on hold for 30-60 mins to, in the end, never speak to a human being. I tried emailing as well with no response. Finally I got a hold of someone and canceled the account (after 30 or more minutes on the phone) only to receive another bill for the fees. It seems the cancellation didn't go thru. So I then had to go thru the entire process again.. hunting someone down on the phone w several phone calls, sending a letter as they require requesting a cancelation, as well as the endless questions from the rep "verifying" my account. After FINALLY receiving an email confirming the cancellation I have received YET ANOTHER bill for $233.85 for fees AFTER I canceled the account. I feel like I am in the twilight zone. I really don't know what to do to get out of this "service".Paysafe:Group
Date: 09/11/2024
We appreciate your review. It is important to note that a written and signed request for closure from the account's authorized individual is required, as per the terms of the commercial agreement between the parties. We must confirm that such a request for closure, fulfilling the necessary requirements, has not been received and therefore, has not been processed. We apologize for any inconvenience this may have caused.
Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.