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Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,824 total complaints in the last 3 years.
    • 602 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ****** I called and asked to cancel my auto insurance as of ********** This was due to the fact that I had been ******* ****** and asked for many supervisor call backs due to a sudden *** dollar raise in insurance without explanation and no one called me back. Representative told me to email my new *********** page that shows I've had insurance as of ******* to ********************************** I did that and a few days ago, I received a payment due and policy cancelled due to non payment.
      I don't deserve this treatment and I would like my policy cancelled as of ******* and my credit given back to me and the policy cancelled for the right reasons. And all the **** ********* I spoke to could use some coaching.

      Business Response

      Date: 07/21/2022

      Business Response /* (1000, 5, 2022/07/20) */
      **** *** ****
      BBB of Los Angeles and Silicon Valley
      BBB Case Number: XXXXXXX
      Complainant: ******* *****
      Policy Number: XXX-XX-XXXX-X
      Policy Type: Auto
      Dear Sir/Madam:
      I acknowledge receipt of your correspondence dated **** *** **** and received in our
      office on **** *** ***** It has been forwarded to my attention for investigation and reply.
      Please be advised that we are responding directly to **. ***** regarding her concerns.
      Thank you for the opportunity to address this matter.
      Kindest regards,
      **** ** ****** ***
      Corporate Analyst
      Corporate ******** Care Team
      *******************************


      Consumer Response /* (2000, 7, 2022/07/21) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have my condo insurance thru ***** which was a part of Metlife and it is now ******** My insurance is paid for out of my escrow account thru Chase Bank. My insurance renewed on ******** On ***** Chase sent ******* a check for ***** This was deposited by Farmers and cleared on ******* On ***** Farmers went into my checking account and took out another ***** I have been trying for months to get that overpayment back. Finally, this month, Chase gave me the check number and the date it was cleared through the bank. I contacted the service rep at Farmers (her first name is ****** and she told me that was not good enough. They needed to see the front and back of the check from ****** She gave me a fax number, which I supplied to ****** The check was faxed around 2 *** weeks ago. I have heard nothing. I have emailed ***** 3 times requesting information and she has never answered my emails. I called ******* last ****** and asked to speak to a supervisor and to ****** I was told I would get a call within *** business days. I did not get a call, either from ***** or from a supervisor. Please help me. This is a significant amount of money as I am a retiree on Social Security. I do not know what else I can do. My policy number is HXXXXXXXXXX.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/19) */
      July 19, 2022
      BBB of Los Angeles and Silicon Valley
      BBB Case Number: XXXXXXX
      Complainant: ******* *******
      Policy Number: XXX-XX-XXXX-X
      Policy Type: Home
      Dear **********
      I acknowledge receipt of your correspondence dated July 18, 2022 and received in our
      office on July 19, 2022. It has been forwarded to my attention for investigation and reply.
      Please be advised that we are responding directly to Mr. ******* regarding his concerns.
      Thank you for the opportunity to address this matter.
      Kindest regards,
      **** ** ****** ***
      Corporate Analyst
      Corporate ******** Care Team
      *******************************

    • Initial Complaint

      Date:07/16/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my farmers policy in March of this year after I got a new job which employers benefits provided cheaper rates. On **** I called in because I received a huge bill which was a final notice, which I had received no prior bills or notification that my policy wasn't canceled. The associate said it was not canceled even though there were notes in the system stating it was to be canceled and he would take care of it but couldn't do anything till the next day. On **** I received another final notice for yet another bill for an amount of ***** The policy term was for ******************* When I called and spoke to someone I asked if this was the difference between what I owed for the amount of time between when I canceled the policy and she said yes. So I asked If i paid it then my balance would be zero and I would owe nothing else and she said yes. So I paid it. On *** (a month later) I received a letter from a credit collection service for the amount of ************ When I called the creditor they told me Travelers had sent them the information on *** which was a month after I had paid the amount.....
      I spent days on the phone trying to get ahold of a manager to deal with this issue and kept getting passed ****** and passed ******* I finally asked for a manager to call me back and the girl said someone would call me in ******** but nobody ever called.....
      I called again on **** and spoke to a **** woman who told me my policy was ********* Then I received another statement for 12/15/XXXX-X/5/2022 with a due date of **** for the amount of ******
      I am beyond frustrated and angry and I do not believe I owe travelers another cent as I was told multiple times my issue was taken care of and my balance was paid... I now have to deal with proving to the creditor that my bill was indeed paid and prevent it from hitting my credit. update, just received a second and new bill going to collections for the amount I was told was already paid and for the ******** **********

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/19) */
      July 19, 2022
      BBB of Los Angeles and Silicon Valley
      BBB Case Number: XXXXXXX
      Complainant: ****** *******
      Policy Number: XXX-XX-XXXX-X
      Policy Type: Auto
      Dear Sir/Madam:
      I acknowledge receipt of your correspondence dated July 18, 2022 and received in our
      office on the same day. It has been forwarded to my attention for investigation and reply.
      Please be advised that we are responding directly to **. ******* regarding her concerns.
      Thank you for the opportunity to address this matter.
      Kindest regards,
      **** ** ****** ***
      Corporate Analyst
      Corporate ******** Care Team
      ***********@farmersinsurance.co

    • Initial Complaint

      Date:07/16/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every since Farmers bought out MetLife, partnered or merged (not sure which). My account has been missed up. I'm incurring unaccounted for charges, everytime I call in to escalate the matter I'm told it's resolved, only for it not to be and I can never reach a supervisor no matter how many times I request one. I've called 3 times this week alone asking for a supervisor and was told all there times one would call me back within 24 hours to no avail. Meanwhile the charges seem to be piling up. I was quoted an amount and am being charged more than that. I have not been able to rectify this and it's been ongoing for over a month now.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/19) */
      We have contacted the ******** directly to resolve her concerns. Please close the file. Thank you, ***** ********

    Farmers Insurance is NOT a BBB Accredited Business.

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