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Business Profile

Online Cosmetic Sales

Footnanny, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 26, 2024 I purchased $200.00 worth of Footnanny products on line after receiving an email about a sale. I emailed the company on Nov. 10 that i have not received my product. I was told it would be shipped the following day, but it has not been shipped. I have repeatedly emailed and have not received a response. I have no money and no product. I am reporting this to alert you of poor business practices. I would like my money back.

    Business Response

    Date: 01/04/2025

    Since it was this customers first time shopping with ********************** her email went to our spam box.  We issued her a refund and we shipped her the products for free as a gift.  The refund was issued and we assured the customer the products were shipped which they arrived on the same day as the refund was approved by Footnanny.  ************* Tracking number: ******************************

    See Proof below

    Latest Update
    Your item was delivered at the front door or porch at 11:14 am on December 19, 2024 in **********************

    Get More Out of **** Tracking:
    **** Tracking Plus

    December 19

    A chargeback totaling $223.80 was resolved in the customers favor.
    7:12 AM

     

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22587131

    I am rejecting this response because:
    The explanation that this was my first transaction with Footnanny is false.  I was a returning customer.  The explanation that my emails were going to spam folder is also false, I had received a response from the owner herself initially and that was the only response I ever received.  I even left voice messages on the phone number I was told to call.  Those calls went ignored.  My emails were not going to spam, they were being ignored. I did not received a refund from Footnanny on Dec 19, nor have I received a refund as of January 6, 2025. I had to dispute the charges with my ******************* since after 3 months of desperately trying to get in touch with someone, I was ignored. To be sure it is clear, Footnanny has NOT issued me a refund as of the date of this email. 

    This is not a way to do business.  


    Sincerely,

    ******** *********

  • Initial Complaint

    Date:11/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from footnanny and on October 19th received an email that my order was shipping and was given a tracking number. To date when tracking it still states that they have not received the package. I have twice attempted to contact them via email with no response. There is no phone number to call.

    Business Response

    Date: 11/18/2024

    Hello *******
    We have no record of receiving an email from you.  What we do have is a refund chargeback request from you inside our ******* Store.  

    We are not a member of BBB but they contacted us on your behalf.  

    There is no tracking on the order and we know it was shipped.  

    Your refund was already requested in our dashboard so not sure why go to this extreme.  Also we do have a phone number that is clearly listed on our website and social media.  It also appears in your shipping email.  

    Sorry for you not receiving the package from the carrier.  

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered foot cream based on an email fora sale asi do love the product. on august 29. Never received. My account was charged. No response to emails or texts until 2 weeks later. Was told it would ship. Never has. No tracking. No response to emails or texts. Very rude and uncooperative. Told me in a text that I could not file a complaint because the do not belong to better business. Claimed it was owner ****** ******** but I think it is a scam website. Here s copy of receipt Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Lavender Cream 1 SUMMER DEAL (-$24.00)$48.00 $24.00 Subtotal $24.00 Shipping $0.00 Taxes $0.00 Total $24.00 USD You saved $24.00 Customer information Shipping address **** ***** *****************************************************************************************************

    Business Response

    Date: 01/04/2025

    Footnanny Reply

    Whenever a customer wants a refund they are given a refund.  In this case, we were never rude to the customer.  This customer has shopped with ********************** 4 times and knows that we don't run a scam company.  

    The refund was requested on 9/18 and it was released on 9/23 to the customer as requested.     ********************** assumed the issue was resolved after the refund.  We have email proof of conversations.  

    Order #*****
    Your order has been refunded and approved by Footnanny Owner
    Total amount refunded: $24.00 USD
    Order summary
    Lavender Cream  1
    Refunded SUMMER DEAL (-$24.00) $48.00
    $24.00
    Subtotal $24.00
    Shipping $0.00
    Taxes $0.00
    Total $24.00 USD
    You saved $24.00


    Mastercard $24.00
    Refund
    Mastercard - $24.00

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, the owner took two months to reply and process after my incessant texts and emails that I never received the product.  She finally sent me the product but it was not as she reported.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this company on 2/21/2024. I received an email stating the order was received and will be shipped within 24 hours and they never sent my order. The tracking number given for **** still says that they are waiting for the package. The only way to contact Foot ***** is through email and they never respond. The number the BBB has is a scam type number that Ive won something.

    Business Response

    Date: 01/04/2025

    Footnanny Reply

    We never received an email from the customer.  We searched our database and nothing appears.  

    We do however see the order was made and the custom bleded rose oil was delivered to the customer.  

    She refers to the bbb having the incorrect phone number listed and that is exactly right.  The bbb had the 

    1833-FOOTNANNY phone number listed and that number was incorrect and was taken from us by the company

    whom we purchased it through.  We clearly have our current phone number listed across our website and social media. 

    Proof of delivery

    #*****
    CompletePaidCompleteFulfilled






    Refund
    Return
    Edit
    Print
    More actions


    February 20, 2024 at 8:56 pm from Online Store

    SuccessFulfilled (1)
    #*****-F1

    Location
    Office
    USPS tracking number
    9400111206217239095026
    CompleteDelivered
    Delivered on
    Tuesday, March 19, 2024

    Rose Blend Oil
    $28.00$11.20  1
    $11.20

    PRESIDENTS (-60%)



  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two H32333633343536**35**H Creams in lavender and eucalyptus 12/6/2023. The amount taken out of my bank account was $40. It is now 1/12/2024 and I have not received my merchandise. I have emailed and called the company and left NUMEROUS voice mail messages to try to resolve this issue. I have had no response at all! At this point; I need a total refund. Order number is (#**a-f59).

    Business Response

    Date: 01/04/2025

    Footnanny Reply:

    We don't have any date in our database of 12/6/23 for this customer shopping on **************************.  She had to make this purchase elsewhere.  She has purchased with Footnanny 9 times.   The only time she contacted Footnanny directly via email was recently on 12/27/24 and asked for a refund.  

    We issued her a refund and shipping her fresh chocolate foot creams as a gift for the non scan of the two orders.  

    Here is proof of shopping history at **************************


    700002523611
    CompletePaidCompleteFulfilled
    Cher Harris  Placed on Nov 3, 7:15 PM

    #*****
    CompletePaidCompleteFulfilled
    Cher Harris  Placed on Aug 13, 11:14 PM

    #*****
    CompleteRefundedCompleteFulfilled
    Cher Harris  Placed on Dec 3, 8:13 AM

    #*****
    CompleteRefundedCompleteFulfilled
    Cher Harris  Placed on Dec 3, 8:11 AM

    #*****
    CompletePaidCompleteFulfilled
    Cher Harris  Placed on Mar 21, 8:35 AM

    #*****
    CompletePaidCompleteFulfilled
    Cher Harris  Placed on Feb 16, 11:37 PM

    #*****
    CompletePaidCompleteFulfilled
    Cher Harris  Placed on Jun 18, 10:35 PM

    #*****
    CompletePaidCompleteFulfilled
    Cher Harris  Placed on Sep 13, 7:15 AM

    #*****
    CompletePaidCompleteFulfilled
    cheryl harris  Placed on Apr 16, 8:44 PM

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11/23/23, made several attempts to contact company with no response. Order number F20-C04.

    Business Response

    Date: 01/04/2025

    Footnanny Reply

    We spoke with customer and she wanted to receive the order instead of a refund.  The order was reshipped to her and proof below.  

    Footnanny <***************************************>
    Tue, Jan 16, 2024, 12:06?PM


    Dear Holly Hunter,

    We wanted to let you know that your order (#f20-c04) was delivered via ***** according to the tracking information below:

    Delivered To:
    Holly Hunter
    Address: Private 

    Tracking Link: 9434611206217431927295

    This shipment included the following items:

    Item # Description Qty
    Moisturizing Gloves OR Moisturizing Socks CHOOSE GLOVES OR SOCKS: SOCKS 3
    Unscented Cream with free heel guard 1
    Footnanny Foot Balms with Heel Guard Choose Aroma: TeaTree 2
    Protein Cream with Heel Guard 1
    100 MAN Unscented with free heel guard 1

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1 purchase 2 Footnanny Color Purple Lavender Pamper kits. Have not received anything .12/14/2023 the date of purchase have not received anything yet the tracking number stated ship on 12/17/23 show sitting in Woodland Hills **

    Business Response

    Date: 01/06/2025

    Footnanny Reply.... Customer contacted ********************** stating she never received her order.   Footnanny contacted customer via email and offered an upgraded pamper box instead of a refund.  Footnanny explained the delay of an out of stock item.  Customer agreed to the upgrade instead of a refund.  

    Here is proof via her email reply.


    ******* Hilliard <hilliardla
    Mon, Jan 22, 2024, 8:01?AM



    to me








    I gladly accept! 

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/18/2023 for 2 items and paid $32.00 This is the order # (#***-560) provided.I got a message that order is shipped on 12/05/2023 with the **** tracking number. ********************** When you look at the tracking details it says:"ALMOST READY Tracking details will be available once package arrives at the shipping facility.CURRENT LOCATION:Woodland hills, ** DESTINATION:*******, ** 02149-3901 SHIPMENT ACTIVITY MOST RECENT DECEMBER 4 - 11:41?PM Shipping Label ******** **** Awaiting Item Woodland hills, **"Nothing was ever sent to me. I would like to get my money back

    Business Response

    Date: 01/07/2025

    Footnanny Reply....This customer has ordered from ********************** 5 times throughout the past and the only time we received an issue with an order was in 2016, which was a missing item.  We searched our data base of emails and never received this complaint. All orders were delivered to this customer on **************************.  If customer shopped on a deal or tv segment a separate  customer service team would have handled her complaint or email.   All issues resolved on our end.  

     

     

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19 ordered product from Footnanny on line. On December 5th received the following email: Thank you for your order from Footnanny WEBFLOW! We wanted to let you know that your order (#**c-f90) was shipped via ***** **** Priority Mail on 12/5/2023. You can track your package at any time using the link below.Shipped To:************************* ******************************************************************************* ** Track Your Shipment: ********************** *** says waiting for product. No change since December 4th. Contacted the company 3 times by email and once by phone. No response to emails or voice mail that I left. Beyond poor customer service. I just wanted the product for xmas gifts but now a refund. Thank you.

    Business Response

    Date: 01/07/2025

    Footnanny Reply.....Customer contacted ********************** regarding a missing order.  We reshipped the order on 12/14/23 and the customer went to the ******************** on 12/16/2023. Order was delivered to customer as promised.  Customer continued to order from ********************** after problem was resolved.  

  • Initial Complaint

    Date:12/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pedicure kits from FootNanny on November 8, 2023. The cost was $40 each. For a total of $80. I have yet to receive my order. I have called, left messages and emailed multiple times. We now have our bank involved since this seems to be fraudulent charges.

    Business Response

    Date: 01/07/2025

    Footnanny Reply....After customer stated she did not receive merchandise, she was approved for a refund and it was received by customer.  

Footnanny, Inc. is NOT a BBB Accredited Business.

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